Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,831 Reviews)
Rating breakdown 2,831 reviews
5 Stars
1,645
4 Stars
555
3 Stars
253
2 Stars
140
1 Star
238
81%of customers recommend this product.
(
1,773 out of
2,182)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Posted by: Gilggy
from San Francisco
Verified Purchase:Yes
Constantly goes into registration mode. Disconnecting, and resetting to factory defaults doesn’t help. The iOS app can’t connect to the thermostat, and repeatedly displays registration error.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, December 22, 2023
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Posted by: Hastie
from Florida
Verified Purchase:Yes
Great thermostat but does not have a humidity control. You have to adjust the temperature cooler to lower the humidity.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: LordPablo
from California
Verified Purchase:Yes
Very difficult to connect to 5gh internet router, need to be changed to a 2.4gh for easier connection
I would recommend this to a friend!
Response from resideo.comBy Joey, Customer care, December 22, 2023
Hi, thanks for the info, we appreciate the feedback and will utilize your comments.
Written by a customer while visiting resideo.com
Customer Rating
2
Please make this device not require internet
on December 18, 2023
Posted by: Max.
from Virginia
Verified Purchase:Yes
While the device is nice it requires internet to work properly with the app. It would be good if the device and app could manage independently of the internet.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, December 22, 2023
Hi, thanks for the suggestion, we'll utilize your comments as we better improve future products.
Written by a customer while visiting resideo.com
Posted by: Charles1965
Verified Purchase:Yes
extremely difficult new system setup , there is no (100%) industry standard
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, December 22, 2023
Hi, your experience is important to us and we'd like the opportunity to understand more about your comment. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Posted by: Thatdude
from Illinois
Verified Purchase:Yes
Great product however after a month it randomly cuts off and reboots itself, when I first experienced it, I figured well it’s probably rebooting from a update or something, however it does it randomly and will stay with a blank screen for about 1 1/2 mins and you will hear it click and the welcome sign boots back on. I check all my connections and there all good which lies on a possible faulty T9 or are they all like this
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, December 22, 2023
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Posted by: B Rice
from Fort Worth, TX
Verified Purchase:Yes
Great for setting up programs but useless for the main reason I purchased it. With it connected to WiFi, the time is set by their network and therefore cannot be adjusted even though it is off by 5 hours. That means that all of the schedules you create are wrong and is a pain. The only fix is to leave the network connection off so you can change the time to align with your time zone. Not being able to connect to it remotely and make changes means it is no longer a "Smart Device". Others have reported similar problems.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, December 22, 2023
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Posted by: LWSx
from Sunset, SC
Verified Purchase:Yes
I had 4 of these professionally installed to an existing zoned radiant floor heating system. The installer completed the job readily and setup, including the app, was very easy. We love the ability to remotely adjust our preference and they are managing the zone differentials very comfortably .
I would recommend this to a friend!
Written by a customer while visiting resideo.com