Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,739 Reviews)
Rating breakdown 2,739 reviews
5 Stars
1,594
4 Stars
538
3 Stars
244
2 Stars
135
1 Star
228
81%of customers recommend this product.
(
1,713 out of
2,104)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Customer Rating
1
Not for places that experience temperatures <40
on February 23, 2024
Posted by: VaPerson
from Virginia
I was really excited about installing two of these thermostats with the extra room sensors for each level of my house. However, within two weeks of installing, we realized it was triggering our aux heat constantly. It would only be 40 degrees out and we would adjust the temperature by 1 degree and the aux heat would come on. I contacted support and they advised I adjust some settings which I did but it didn't fix the problem. I threw out the boxes since I was initially happy with them before realizing they were regularly triggering our aux heat and raising our electricity bill instead of lowering it like smart thermostats are advertised to do. I removed them and reinstalled our old "dumb" thermostats to avoid our aux heat coming on all the time and now I am stuck with two T9s that were a waste of money. Don't buy if you live anywhere where it gets to 40 degrees or lower on a regular basis in the winter...I live in Virginia so its not like I live in a very cold place.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, February 26, 2024
Hi, thank you for taking the time to rate the T9 Smart thermostat, we appreciate the feedback and will utilize your comments.
Written by a customer while visiting resideo.com
Customer Rating
5
on September 22, 2019
Posted by: Anonymous
There's a handful of smart thermostats out there. I went with Honeywell as a few of my friends recommended it as a quality brand. The install is super easy, just follow the directions. I linked it to my wifi in an instant. Great stuff!
Written by a customer while visiting resideo.com
Customer Rating
4
on July 17, 2019
Posted by: Anonymous
The install was not that bad. I had to use different screws because my wall behind the old thermostat was very hard to drill through but the smaller screws worked just fine. The set up was easy. It did have a hard connecting with my phone.
Written by a customer while visiting resideo.com
Customer Rating
5
on July 20, 2019
Posted by: Anonymous
Installation instructions were excellent, and setup (WiFi and thermostat configuration) were very easy. Iâve had the thermostat installed for a couple of weeks and really like the Home Sensor feature as well. App is great and easy to use.
Written by a customer while visiting resideo.com
Customer Rating
4
on August 25, 2019
Posted by: Anonymous
The product is good in theory, but it is a little difficult to find options like fan, etc. But once you figure out where those options are it works great. Automatically turns my thermostat up when I leave and back down when I get home.
Written by a customer while visiting resideo.com
Customer Rating
5
on August 16, 2019
Posted by: Anonymous
Easy to install and setup if you are a DIY type. Probably need help with the install otherwise. Set up is a matter of pushing the arrows on the screen the way you want them and then forget about it. The auto cool/heat setting is great!
Written by a customer while visiting resideo.com
Customer Rating
4
on August 17, 2019
Posted by: Anonymous
Great thermostat. A bit too expensive in my opinion. It would be great if additional wall mounting plates were offered. The standard mounting is fine for a new house, but older houses like mine may need to cover up some unsightly holes.
Written by a customer while visiting resideo.com
Customer Rating
5
on October 8, 2019
Posted by: Anonymous
Love the next level of automation with this thermostat. I replaced my old wifi thermostat with the T9 and I never have to think about any settings as geofencing takes care of everything. I installed 2 sensors in addition to the T9 for total comfort
Written by a customer while visiting resideo.com