Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,934 Reviews)
Rating breakdown 2,934 reviews
5 Stars
1,698
4 Stars
569
3 Stars
271
2 Stars
153
1 Star
243
81%of customers recommend this product.
(
1,831 out of
2,267)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Customer Rating
1
Not consistent - should have stuck with Nest
on January 8, 2021
Posted by: cherk947
from Hoschton, GA
Frequency of use:Daily
Gender:Male
We built a new home and I changed the dumb thermostat that the HVAC company put in to 3 - T9 with sensors. The app is getting worse and worse. Geofencing was sketchy but seems to be working a little better. Now when you change the temp on the app, about 10 seconds later it changes back to the old temp. I was a long time Nest customer and think I made a mistake going Honeywell. Reviews were good but reality is a different tune. Wish they would buy them back.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Dumbo
from Haliburton, ON
Gender:Male
Verified Purchase:Yes
Great ,easy to install and app works great, very easy application
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: H the hgdg
Verified Purchase:Yes
By the T10, it comes with a bezel that helps cover your old thermostats hole. I was on the phone with customer service and it’s not available as a part for use with the T9. Very disappointing.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Awful. Settings change. No support. Do not buy.
on January 7, 2021
Posted by: Angry at wasted time
from Colorado
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Giving this a one star is too much praise. This was and still is unreliable to program. It keeps changing the temperatures from the scheduled temperatures. It also changes which room sensor it is prioritizing. So. It sucks. But it cost me a couple hundred and would cost at least half that to reinstall the previous sensor.
On and the icing on this cake? Spending a full day waiting for product support, tech support...
I would never buy this again, and yes, I am buying a new home this year, so I will not be installing this. I hope the company has the honesty to post this review. I am in no way a satisfied customer :(
On and the icing on this cake? Spending a full day waiting for product support, tech support...
I would never buy this again, and yes, I am buying a new home this year, so I will not be installing this. I hope the company has the honesty to post this review. I am in no way a satisfied customer :(
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: DerekM
from Toronto CAN
Gender:Male
Verified Purchase:Yes
When I turn the heat down low (50 or 55F) because we're away on vacation the thermostat goes haywire after about 10hours and says the heat is 99F in the house. Basically its not working for us and honeywell isn't sure what the problem is.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
To work - Log in and out of app every 12 hrs!?!
on January 7, 2021
Posted by: jg0921
Frequency of use:Daily
Verified Purchase:Yes
Our Geofence doesn't work unless we log out and back in from the app. after many back and forths, they said you have to log out and back into the app every 12 hours for it to work. No where does it mention that. to me that makes it useless, who wants to log out and into an app 2 times a day to use it!? I would not recommend this product for that reason.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Temp4265
from PA
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Works great. I like how simple controls are. The only negative I have is the WiFi function doesn’t work properly with my router due to the MSS value my router operates at. Other routers it works no problem.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Brian 859477
from Canada
Frequency of use:Daily
Verified Purchase:Yes
Works good but using Customer Service will put you on their spam list. I had to call for support and, without my permission, they started spamming me every day asking for reviews, suggesting new products, etc. Use a burner email address if you need to call them. Now I can't get unsubscribed.
I would recommend this to a friend!
Written by a customer while visiting resideo.com