Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,934 Reviews)
Rating breakdown 2,934 reviews
5 Stars
1,698
4 Stars
569
3 Stars
271
2 Stars
153
1 Star
243
81%of customers recommend this product.
(
1,831 out of
2,267)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Posted by: Melissa1979
from Peoria, IL
Verified Purchase:Yes
Really easy to use and very convenient when you need to use the app as well
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: needno publicname
Verified Purchase:Yes
It is nice looking and works well with the remote probe. Unfortunately, it relies on a remote server that sometimes goes down for maintenance. When this happens, simple functions like remote control will not work. This has only happened once, very briefly. Also, the remote app will not install unless you give it location permission. You can turn off permission after it installs. The only feature that requires location is geofencing, which I do not use.
Written by a customer while visiting resideo.com
Posted by: Andrew N
from Alabama Gulf Coast
Verified Purchase:Yes
Very atrractive design & looks good on the wall. Replaced a N**t with this. While installation instructions were useful, operations and feature directions are lacking. I find this thermostat very sensitive to temperature so it runs more often for lesser amount of time. My bill is $20 higher than in the past but it's been very hot summer. The Geofence does not appear to be working. But this is just a thermostat so I'm not going to grab another app just to maybe have more features. The Run Time display is 72 hrs behind. I'm second guessing myself.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Uncle Chuck
from Texas
Verified Purchase:Yes
I'd give this app 5 stars, but it doesn't allow me to hold a different temp after a determined amount of time. If I have 2 scheduled timed events ie 6 AM, 6 PM, upon changing the temperature, the only option I have is for the thermostat to revert to the scheduled temp. So if it's 10 AM and I change the temp, it'll hold until the next event at 6 PM, or I can also remove the hold manually, but then that defeats the purpose of having a "smart" thermostat.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Memamarrie
Verified Purchase:Yes
App stops working after a month or so of usage. Wish I bought the Nest thermostat like my electrician advised
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
4
Good thermostat and app, could use minor improv...
on September 2, 2025
Posted by: Jake51
from Kansas
Verified Purchase:Yes
I've liked this thermostat more than the Google nest so far, but the app could use some work. I often have to force quit the app and relaunch it in order to get the current temperature and set point to update. Its also not exactly clear at a glance if the system is running because the app cycles between the indoor humidity and whether or not its running. There is plenty of space on the UI to have both, and even the remote sensor temps at a glance.
One feature request that would truly set the app apart would be the ability to set a schedule with multiple rules based on minimum or maximum temperatures. For example, I want my master bedroom cooled to 69 degrees at night, but I don't ever want the nursery to be less than 70 degrees. So the system would try to cool the master to 69 until the nursery gets too cold. Currently, I can only set the schedule based on one sensor or an average of more than one sensor.
Overall, this is an improvement over the Nest, and I'm happy with it.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Frank Trozzo
from Pisgah Forest NC
Verified Purchase:Yes
Your user interface is very unimaginative and options are limited. One cannot tell at a glance if the system in running. You have to watch 6 point font toggle between a humidity reading and a "cooling to" reading. You do not have a PC interface which limits remote use to the phone app only. These features are basic stuff that should have been offered with the product. Your usage feature on the app is crude and rudimentary. It's difficult at best to interpret the graph. Your scheduler features are pathetically lacking. You people are resting on your laurels. You need to get off your butts and offer some features. Taking a look at what nest offers might be a good start.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: GBH*
from Bettendorf Iowa
Verified Purchase:Yes
Great and convenient feature in our new home to both control the temperature and provide temperature alarms
I would recommend this to a friend!
Written by a customer while visiting resideo.com