Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,831 Reviews)
Rating breakdown 2,831 reviews
5 Stars
1,645
4 Stars
555
3 Stars
253
2 Stars
140
1 Star
238
81%of customers recommend this product.
(
1,773 out of
2,182)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Posted by: sddesi
Frequency of use:Daily
Verified Purchase:Yes
Can't figure out how to program for sensor and came off program, shutting down entire system unexpectedly.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Planedoctor
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Outstanding product and was absolutely more than I expected. I'd been hearing from the wife for quite sometime about the bedroom and main bath being warmer from the rest of the house. A mini split was suggested and my response was out of the question. Buddy of mine at work was telling me about the Honeywell T9 and the sensors. After some youtube "homework", I decided to get one. Got it home, installed it and set it up. We placed the sensor in the bed room and I programmed the schedules etc. After about 4 hours and much to my surprise, the house had "equalized". The T9 is in the hallway and the sensor in the bedroom is clear across the house. Additionally, the rest of the house was not considerably cooler than the priority room. I cross-checked the sensor and the thermostat with a fairly expensive digital HVAC thermometer and it was within .2-.4 degrees. Needless to say the real test would be the wife. After a week, I inquired and the results were..."I like it and can see a difference".
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: GA-WEST
from Arizona
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
While I like the unit and that it runs on HomeKit it keeps renaming my house in HomeKit which it shouldn't do and is very annoying. Also the screen doesn't dim like its supposed to. Stays bright all night.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Rpinaz
from Prescott Arizona
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
This was one a few thermostats that have remote room sensors. This is why I bought it. It works well enough, but the phone app occasionally loses connectivity. At that point I have to go through a complicated procedure involving chat with technical support in order to get everything reset. This is a major pain in the rear-end as it happens two or three times a year. Given a choice I would not purchase this again. Also, the app is not particularly user-friendly in regards to customization.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: RSJones
Frequency of use:Daily
Verified Purchase:Yes
Really like this product, bought 2 T9's along with 2 remote sensors for each floor of our 2 story house. Easy install, just pay close attention to previous wiring on old thermostat, take pictures. Only reason giving it a 4 rating is the software's Geofencing can be a bit finicky. Not sure if software or device specific. Great product overall.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: NBox
Verified Purchase:Yes
The T9 is a great package. Having the remote sensor provides the insight and ability to control the temperature is an area that was previously difficult.
Written by a customer while visiting resideo.com
Customer Rating
1
Terrible experience
on September 24, 2022
Posted by: Fire DC
from Wisconsin
Frequency of use:Daily
Gender:Male
Had nothing but issues with this thermostat (Honeywell T9). Honeywell was terrible to work with. Thermostat kept short cycling air conditioner and temperature would be spiritic. Honeywell wanted me to test unit with a volt meter before they would offer any replacement or remedy even though it was under warranty. In the end they would not replace or offer return. Spent multiple days and time trying to remedy without success. I eventually replaced with an Ecobee and have had no issues. Ecobee works perfectly. Don't waste your time, money, and frustration. I have a defective unit with multiple sensors which is useless. They would not replace or repair and I cant resell because its defective.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Support, January 23, 2023
Hi, we're sorry to hear this model did not work out for you. We appreciate the feedback and will utilize your comments moving forward.
Written by a customer while visiting resideo.com
Posted by: Tess C
Verified Purchase:Yes
This thermostat is great. Easy to use. Intuitive. And integrates with Ring.
Written by a customer while visiting resideo.com