Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,833 Reviews)
Rating breakdown 2,833 reviews
5 Stars
1,646
4 Stars
555
3 Stars
254
2 Stars
140
1 Star
238
81%of customers recommend this product.
(
1,775 out of
2,184)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Posted by: Mr. Fish
from Newport Beach, CA
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Good product but would have been nice to have had a plate to cover behind the device. The app is as expected.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Michael HD
from Ohio
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Documentation for the product is lacking . No information about the built in delays when activating or changing function . Had an internal memory fault 1 week after installation .
Written by a customer while visiting resideo.com
Posted by: 30153
from Rockmart Ga
Verified Purchase:Yes
I selected this thermostat because of the remote sensor, the air circulation feature and the fact that the display is always available.
Written by a customer while visiting resideo.com
Posted by: Morgan P
from Tulsa, OK
Gender:Male
Verified Purchase:Yes
I am satisfied with the T9 thermostat. The installation and setup was very easy. Operating the thermostat was very straightforward. The app could use some work. I had to disable security in the app because it constantly errors out with too many attempts. The vacation settings didn't expire properly on one of my thermostats. Setting up a run schedule in the app wasn't too difficult but I couldn't copy the settings to a second thermostat. My biggest complaint is runtime reporting, a timeline isn't available, only daily runtime. The data can't be exported to construct my own reporting, and a web portal would be helpful instead of just the app on a phone.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: GR in NC
from Southport, NC
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
They look great. Below are my issues:
1. Install instructions awful. Needed to download the new Residio app to get them to work online. Instructions said nothing about that. Had to call tech support to learn this. I guess Residio changed procedures after documentation with units was printed.
2. Unit won't control humidity. Need the T10 to do that. This unit should do this as the competition to this unit will do this. I thought when I bought it would control humidity but it won't. My error, but this level of unit should do by default.
3. Display functionality - Nest dims during normal operation and when you approach it illuminates to show temperature. These you have to set display brightness. Why? During the day there is no reason to always display. Go dark, save the display, and illuminate like NEST does when you walk past or approach it. This silly setting display is like the 90's. There is technology to be smarter than that. I want it dark at night when I sleep and you can do this - but it requires extra settings when it really should not.
We'll see how well it works as time goes on. There is room for improvement and I hope through firmware Residio (Honeywell) makes changes to address these two issues. The install instructions are what they are - MAKE SURE YOU HAVE THE RESIDIO app and forget about the Honeywell TCC app.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: AngelaMT
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Overall it’s quite handy! I do get frequent messages of trouble connecting, though.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Magsmom
from Arizona
Gender:Female
Verified Purchase:Yes
I love the thermostat, but love more that I can choose whether to have the remote sensor or main thermostat location or even average the two locations, to determine the inside temperature control for heat or cooling.
The only thing is the packed instructions referred to app control on your phone as only iPhone app and I have electronics in the android world. It was confusing getting to the correct app to control the thermostat remotely and required a customer support call. I successfully was able to downliad and now use withe the support I received.
The only thing is the packed instructions referred to app control on your phone as only iPhone app and I have electronics in the android world. It was confusing getting to the correct app to control the thermostat remotely and required a customer support call. I successfully was able to downliad and now use withe the support I received.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Art. B.
from Pennsylvania
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Great thermostat, less expansive then other brands. Sensor works well, love it.
I would recommend this to a friend!
Written by a customer while visiting resideo.com