Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,934 Reviews)
Rating breakdown 2,934 reviews
5 Stars
1,698
4 Stars
569
3 Stars
271
2 Stars
153
1 Star
243
81%of customers recommend this product.
(
1,831 out of
2,267)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Posted by: Bhp413
from Laurel,MS
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Best purchase of 2021 so far. Love the ability to adjust the temperature while away. Programs easy and touch screen is great.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Jhack44
Verified Purchase:Yes
Went from a Google Nest to this, and it's night and day better. Absolutely no issues so far, and the app works great! We went through 2 Nests from Google, and they both couldn't even find a wireless network while the rest of our home is a smart home and we have zero issues with all other devices. Wish we would have just started with this Honeywell instead of wasting 2 years of frustration dealing with the Nest!
Written by a customer while visiting resideo.com
Customer Rating
4
great product
on September 2, 2021
Posted by: Bobby1
I brought it for me and my friends its good product for both
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
defective product and unhelpful help desk
on September 1, 2021
Posted by: suzmar
from Toronto, Canada
Frequency of use:Daily
Gender:Female
There is a problem with the thermometer on this thermostat - sometimes when I set it to 24C I notice it getting really really cold so I manually turn the system off. Immediately, the thermostat display drops to 22C! It's like the thermometer sensor doesn't communicate with the thermostat to tell it to shut off so it keeps running or, it just doesn't update close enough to "real time". This is a problem but the bigger problem has been the completely unhelpful help line. I took the time to document what was happening and go through problem solving with an online chat. I followed up with the trouble shooting steps suggested but did not gain any more info as a result. This is a defective product and after another hour on the phone (after waiting on hold for some time too, of course) was no further ahead. It should be replaced but I've given up and will cut my losses and get another one.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, September 21, 2021
Hi, this is not something you should expect and we apologize for the experience. We'd be happy to look into this further to see where the issue may be. Please visit our Support Center link at the top of the page to find ways to contact us. -Jerry
Written by a customer while visiting resideo.com
Customer Rating
1
I returned this device because the UI was poor
on September 1, 2021
Posted by: notsharingmyname
Verified Purchase:Yes
Two major issues. One, I am not going to enter a password every time i launch a thermostat app. This is not a financial app, it does not need to be that secure. Two, there is no way to view real-time usage. Tracking day to day usage on my previous thermostat allowed me to recognize issues with my AC before the unit failed. This was not an option with the honywell app or website.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Kenward
from Utah
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
I wish there was a way to lock it so the kids don't change it. Other than that, I love this!
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Mariel R
from New Jersey
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Thermostat works great except for it’s wifi feature which is the main reason i bought this particular model. Initially on installation it connects to my network then it gets disconnected most of the time & finally not connecting at all. I rebooted the router, reset to factory setting, disable SON, disable dfs, disconnected other wifi devices but still cannot find my network. Useless wifi.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Kevin B.
Verified Purchase:Yes
Easy installation and good app. My only problem is that the thermostat and/or app doesn't remember the sensor "priority". For example, if you have a remote sensor in another room and you use the app or thermostat to save that one to be the sensor that the thermostat uses to manage the system, the next time you check, the system has reset to use the main sensor in the thermostat. Why doesn't it remember this until you change it again?
I would recommend this to a friend!
Written by a customer while visiting resideo.com