Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,829 Reviews)
Rating breakdown 2,829 reviews
5 Stars
1,643
4 Stars
555
3 Stars
253
2 Stars
140
1 Star
238
81%of customers recommend this product.
(
1,771 out of
2,180)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Customer Rating
4
Current outside weather lost in 2 occurrences
on October 11, 2020
Posted by: Anonymous
from Unionville Ontario Canada
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Purchased 1 mth ago had to reset to get current weather
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Loren
Verified Purchase:Yes
Very easy to install, once I downloaded the app on my phone it connected to my wifi and I was up and running. It is easy to control using my phone
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
2
Support is non existent
on April 6, 2021
Posted by: Toast
from North dakota
Frequency of use:Daily
Gender:Male
Bout this to replace an pro8000. Said it did heat pumps and furnace and could set temperature you want heat pump to kick on at. Not mentioned in the installation or user guide how to do either and no tech support what so ever.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
2
Lack instructions on how to set it up
on June 18, 2021
Posted by: BarryMn
from Twin Cities, MN
Frequency of use:Daily
Gender:Male
This T9 thermostat only comes with the Installation Guide. It does not come with operation and programming guide. The installation guide does not even mention I need to have an app on my mobile device or which app should I download. I need to call the help line to know I need the Honeywell Home app and all the programming steps are done with the app. Although this thermostat can run alone without the app, the clock on T9 will stop working if I have a power outage and make this thermostat useless. If I had T9 connected to the internet thru WiFi with installing the app, the clock will set to London in UK and I cannot change the time zone.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Kaliilee
from Menifee, NY
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Super hard and confusing. Can’t control once I leave the two mile range and others are home, they are texting its to Hot/cold or having to go to the hallway and manually change. It bases everything on the NARROW hallway which is hotter because of its size so all other rooms are cold/hot!! So to control them better we have to PAY for sensors for each room!! Feel like the thing is running ALL the time, I’m always on my phone changing it to shut it off!!
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Hmmm
Verified Purchase:Yes
Cannot control by using only room sensor. There is no way to disregard the temperature where the thermostat is located.
Written by a customer while visiting resideo.com
Posted by: Jane Poindexter
from OH
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
It's been a huge disappointment! It hasn't helped one bit with the distribution of heat in my house - l now have to use space heaters. l had the T9 professionally installed -- wish l could return it.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: jack jack
from Fort Hood, TX
Gender:Male
Verified Purchase:Yes
product itself was awesome
the installation was crap
and could find no held on the internet
and couldn't contact support
ended up doing the wiring a little different than what the instructions to get it working
the installation was crap
and could find no held on the internet
and couldn't contact support
ended up doing the wiring a little different than what the instructions to get it working
I would recommend this to a friend!
Written by a customer while visiting resideo.com