Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,739 Reviews)
Rating breakdown 2,739 reviews
5 Stars
1,594
4 Stars
538
3 Stars
244
2 Stars
135
1 Star
228
81%of customers recommend this product.
(
1,713 out of
2,104)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Posted by: Stuck with 3 of these
from Myrtle Beach, SC
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Doesn’t connect to my eeros mesh network. Only one shows up in the Ring app and “Works with Ring” is misleading. Ring shows a temperature, you still need their garbage app and another username and password from them. Honeywell smart thermostats are now some French company with garbage customer service. The app doesn’t show the room sensor temps. Even though the T9 replaced other Honeywell thermostats, it is a different size so the holes and marks on the wall aren’t covered up the same. Standardized thermostat sizes would go a long way. Features in the app don’t work well and are not easy to use. Don’t buy one of these
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: JMason
Frequency of use:Daily
Verified Purchase:Yes
The thermostat doesn't allow us to modify a set schedule. We have tried to do it through both the wall interface and the app. After a couple of minutes it just reverts back to the set schedule even though we are telling it to hold until the next scheduled time.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
3
Good, not great. Could be updated to perfection!
on April 3, 2020
Posted by: A. Thermo
from Virginia
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Overall a nice design but with some flaws.
Maintaining WiFi connectivity seems to be a problem across the three units I purchased. I even returned one to the store I bought it from only to find the new one had the same issue. I created a dedicated network just for the thermostats and this helped a little. Until it happened again and I had to reset everything, thermostats and router/modem.
Maintaining WiFi connectivity seems to be a problem across the three units I purchased. I even returned one to the store I bought it from only to find the new one had the same issue. I created a dedicated network just for the thermostats and this helped a little. Until it happened again and I had to reset everything, thermostats and router/modem.
The app is good, but does not offer some of the same functionality of the competitor models. IFTTT comparability is ok, not overly user friendly and the Toal Connect 2.0 app seems to be better integrated than Honeywell Home. Unfortunately, you can’t use Total Connect 2.0 with these thermostats and not have the other products etc. the Resideo app is also VERY limited. It would be really nice to have Apple Homelit integration like some of your previous models.
It’s a “smart” thermostat that doesn’t particularly learn a lot, at least not as I have seen.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
Not consistent - should have stuck with Nest
on January 8, 2021
Posted by: cherk947
from Hoschton, GA
Frequency of use:Daily
Gender:Male
We built a new home and I changed the dumb thermostat that the HVAC company put in to 3 - T9 with sensors. The app is getting worse and worse. Geofencing was sketchy but seems to be working a little better. Now when you change the temp on the app, about 10 seconds later it changes back to the old temp. I was a long time Nest customer and think I made a mistake going Honeywell. Reviews were good but reality is a different tune. Wish they would buy them back.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: JSPBSC
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
The app does not keep the link to the location outdoor weather. Also, the humidity reading on the thermostat and sensor read about 10% higher than a separate set of humidity readers I have. I have 2 different manufacturer sensors that both are consistent with each other but Honeywell reads much higher.
Written by a customer while visiting resideo.com
Customer Rating
1
defective product and unhelpful help desk
on September 1, 2021
Posted by: suzmar
from Toronto, Canada
Frequency of use:Daily
Gender:Female
There is a problem with the thermometer on this thermostat - sometimes when I set it to 24C I notice it getting really really cold so I manually turn the system off. Immediately, the thermostat display drops to 22C! It's like the thermometer sensor doesn't communicate with the thermostat to tell it to shut off so it keeps running or, it just doesn't update close enough to "real time". This is a problem but the bigger problem has been the completely unhelpful help line. I took the time to document what was happening and go through problem solving with an online chat. I followed up with the trouble shooting steps suggested but did not gain any more info as a result. This is a defective product and after another hour on the phone (after waiting on hold for some time too, of course) was no further ahead. It should be replaced but I've given up and will cut my losses and get another one.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, September 21, 2021
Hi, this is not something you should expect and we apologize for the experience. We'd be happy to look into this further to see where the issue may be. Please visit our Support Center link at the top of the page to find ways to contact us. -Jerry
Written by a customer while visiting resideo.com
Posted by: R Yates
from Atlanta, GA
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
I had high hopes for this thermostat. I like the simple screen-bright and easy to see. Intallation was a breeze. After a week of use I discovered the usage data is always 48 hours behind, an annoyance at the least. More than that, the temperature swing is set sooo narrow that it causes my furnace to short cycle. My guess is that it's .5 degrees, and there is no adjustment. My previous thermostat was adjustable, and set at 1 degree and did not short cycle. I also noticed a strange quirk. If the setpoint is 68 and the system is idle, the temperature shows 68 degrees. If I bump it up to 69, the displayed temperature changes to 69 within about 10 seconds-BEFORE the burner even lights. How can that be? Needless to say, this one will be returned and replaced with a Nest.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Not sure if an uncrappy thermostat that is smart e
on January 12, 2024
Posted by: Nope don't use my name
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
App / integration ecosystem is really crappy. I thought I was buying a Honeywell product but apparently it's actually residio and residio doesn't actually really integrate well with anything... I wish this was more clear in my research before I bought this.
It seems to be entirely incapable of actually recording when the thermostat is on. It seems like they built this thing without any sort of internal battery and it just doesn't even stay on long enough to record any settings? I don't know. It doesn't make very clear what's going on or anything and... I'm actually planning to put the older thermostat back in soon just because it's more predictable.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com