Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,833 Reviews)
Rating breakdown 2,833 reviews
5 Stars
1,646
4 Stars
555
3 Stars
254
2 Stars
140
1 Star
238
81%of customers recommend this product.
(
1,775 out of
2,184)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Posted by: flagAZ
from Flagstaff, Arizona
Gender:Female
Verified Purchase:Yes
love this thermostat - super easy to use both on the app and the thermostat itself;
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Bill AI
Verified Purchase:Yes
The thermostat works well. I really like being able to add a second sensor and geofencing
Written by a customer while visiting resideo.com
Posted by: GlamGirlPA
from Philadelphia, PA
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Perfect unit super easy! I love that I can prioritize a room as well with the sensor.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Neo Raman
Verified Purchase:Yes
Good buy, unique features and trusted name in the market
Written by a customer while visiting resideo.com
Customer Rating
1
Unable to connect to WiFi. Horrible process to fi.
on June 30, 2021
Posted by: Anonymous
from Cooper City, FL
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Cannot connect to WiFi.
Was connected for a day, then lost connection and would not even show local WiFi networks. Customer service wanted me to send it to them then they would try and install new firmware. Then they would mail it back and then I would reinstall it. And then hopefully it would work. Did not want to wait a month to try that. Returned it and bought another thermostat from another company that connected to my WiFi just fine.
Was connected for a day, then lost connection and would not even show local WiFi networks. Customer service wanted me to send it to them then they would try and install new firmware. Then they would mail it back and then I would reinstall it. And then hopefully it would work. Did not want to wait a month to try that. Returned it and bought another thermostat from another company that connected to my WiFi just fine.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
3
Themostat is fine, geofence on phone is cumbersome
on July 1, 2021
Posted by: ulvinator
from Duluth, MN
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
The thermostat works great and was easy to follow instructions using the c-wire adapter for my older thermostat with a different style wiring. Geofence is a really cool feature, however there are several significant hurdles even tech savvy people will struggle to get through, even Resideo technical support was wrong about how to set up accounts on multiple users for same geofence'd location. Once the accounts are setup properly, several setting changes need to be made on phone(s) to get app to work in background (power saving settings, location and data background settings, & app sleep settings all need to be modified. No instructions for doing thing, users have to search it online. I have it all working well now, but it was a long, time consuming, and frustrating process.
Written by a customer while visiting resideo.com
Customer Rating
1
Why Buy
on July 1, 2021
Posted by: Itisme
from here
Frequency of use:Daily
Gender:Male
Why would I want to Buy a T9 smart thermostat when my T5 does not work on WiFi? This is after Emailing with no reply to my problem and calling Support waiting for hours Doing What they suggested. The only response is always to try the setup procedure again later. Also I can't find the exact model number on the website. The good thing it works ok on manual adjustment mode.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Stallion
from Martensville Saskatchewan canada
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Prior to this thermostat we had a nest. Programming was so easy and effortless. We have found since switching thermostats that our air conditioner works better and is much more efficient. Honestly the programming is simply dummie proof and the app works well. Great job.
I would recommend this to a friend!
Written by a customer while visiting resideo.com