Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,934 Reviews)
Rating breakdown 2,934 reviews
5 Stars
1,698
4 Stars
569
3 Stars
271
2 Stars
153
1 Star
243
81%of customers recommend this product.
(
1,831 out of
2,267)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Customer Rating
2
Nice features but lacking in compatibility docs
on December 8, 2022
Posted by: New Install121
Frequency of use:Daily
Verified Purchase:Yes
Simple to set up but support and compatibility details need a ton of work.
Written by a customer while visiting resideo.com
Posted by: Carol NM
from Albuquerque, NM
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Needed to get back bedrooms warm and this thermostat with sensors does the trick.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Gayleen
from Michigan
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
The geofencing on the T9 is not working. If you leave the house the thermostat will not resume it's schedule the next day,it stays at the away temp, even though it alerts you that you are back home, hopefully they will get this issue fixed soon. It is one of the few Smart Thermostats that operate on a 5g router wifi that I could find.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Steve McC
from Chelsea, Quebec
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Good product but the installation was difficult. Wait time for the help desk was 2+ hours and then got cut-off and had to start again. Had to install an additional 24V power source in the furnace. Once install the unit works well but the user interface could be better. I have two sensors installed and getting a reading from these is a two step process that is not obvious. Scheduling the thermostat for away and in periods is also not well made. Using the "Geofencing" option is a great idea but in reality doesn't work. If you leave your home with your cellphone, the system moves to away mode leaving anyone else in the house to deal with away settings!
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Ben - Alberta Canada
from Alberta Canada
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Love it, easy to install, the app works great. the extra sensor is a nice addition, we have a 1800sqft bungalow and having a 2nd sensor helps equal out the temperature in our home much more consistent.
Written by a customer while visiting resideo.com
Posted by: RAD400
from Nj
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Great product. Product needs to indicate, if you have two separate AC and heating systems, the C wire connection must come the system where the R2 wire is connected. If you have a R2 connection the thermostats is powered by the R2 & C wires. Which means that if you turn off the power from the system that R2 is connected to, the other system that R is connected to will not work because the thermostats is not powered up.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Bill C.
from Southern California
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Concept great, however programming instructions need to be revised. They are not comprehension enought to allow lay people like me to meet my heating programming goals.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: MikeCMich
from Detroit, Michigan
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Very good, I wish it would be easier to see all the satellites in the app.
I would recommend this to a friend!
Written by a customer while visiting resideo.com