Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,934 Reviews)
Rating breakdown 2,934 reviews
5 Stars
1,698
4 Stars
569
3 Stars
271
2 Stars
153
1 Star
243
81%of customers recommend this product.
(
1,831 out of
2,267)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Posted by: NoLongerSmart
Frequency of use:Daily
Verified Purchase:Yes
Had it for less than a month. Stopped working in the middle of the night with a memory test error, and the family woke up freezing. Tried a factory reset and it wouldn't even boot up anymore. Called customer support, they told me to return it. Replaced it with a cheap non-smart thermostat.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Kglaser
from Des Moines, IA
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
We replaced a 23 year old Honeywell programmable thermostat with the T9.
It was easy to program and is working without any hiccups so far.
It was easy to program and is working without any hiccups so far.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
3
Test
on December 15, 2022
Posted by: tgfsd
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Written by a customer while visiting resideo.com
Posted by: nswieder
from NC
Gender:Male
Verified Purchase:Yes
Returned after realization that only the default lock code was available. This is crazy, but seems to be the case with all "Smart" thermostats from this company.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Rock and roll doctor
from Washington state
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
We have a basement apartment that is always about 8 degrees colder than the upstairs. With the remote transmitter, the temperatures match much closer now.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
3
Great Device, Instructions & Support Not So Much
on December 13, 2022
Posted by: Jim-Jax
from Jacksonville
Frequency of use:Daily
Gender:Male
When coupled with remote sensors and a schedule, this thermostat provides homeowners the level of control usually limited to systems with dampers or multi-zone systems. However the instructions showing the by-room level control available when assigning individual remotes is not clear. The installation instructions for the wall mount tape used with remotes is completely missing. And there is no way to register the T9 on either the Honeywell or Resideo web sites; T9 is missing from the available device lists!
Response from resideo.comBy Charlie, Support, January 27, 2023
Hi Jim-Jax, your experience is important to us so we really appreciate your feedback. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Posted by: MJBrec
Verified Purchase:Yes
Grat Product, good documentation, easy installation, great smartphone/mobile device app to monitor and control.
Written by a customer while visiting resideo.com
Customer Rating
4
Pretty great thermostat, but could be a bit better
on December 13, 2022
Posted by: Jerred
from BC, Canada
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
I like the geofencing feature of this thermostat since my wife and I don't have standard work schedules, but it needs to have more options while on that mode. Different wake times on weekends?
I would recommend this to a friend!
Written by a customer while visiting resideo.com