Customer reviews from resideo.com
Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Average customer rating
4.1
(2,934 Reviews)
Rating breakdown 2,934 reviews
5 Stars
1,698
4 Stars
569
3 Stars
271
2 Stars
153
1 Star
243
81%of customers recommend this product.
(
1,831 out of
2,267)
Customer Reviews for Honeywell Home - T9 Smart Programmable Touch-Screen Wi-Fi Thermostat
Posted by: Susan T9
from Orlando
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
My T9s were a gift from my son who has a T10. It took a while to get it to work. Turned out the first one was faulty but the second one is working great. Waiting for a replacement.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Bill Marsh
from New Hampshire
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
I got these to replace Radio Thermostats that are loosing their connectivity. The app is much clearer to use than the prior app. A pleasant surprise was how well the anticipation algorithm works with my steam boiler, adjusting the time to start recovering from nightly setback depending on the weather. 4 stars instead of 5 as I no longer can adjust the program from my laptop -- I have to use either my phone or the thermostat screen.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Mike O'Connor
from Lititz, PA
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Very pleased with the Thermostat and the app that controls it remotely. I was replacing a Honeywell thermostat, so the new product fit seamlessly.
The App is easy to use, and very handy.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Josh x
from Greenville SC
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Great product. Very responsive on the touchscreen. The app is also very seamless and easy to control.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Woodyy
from Buffalo, New York
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Everything works great, very user friendly! I wish the remote sensor had a temp display built into it but other than that no complaints
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Hastings B's
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
This thermostat is great. The installation instructions and videos on the website were straight forward and made it easy to install. I appreciated the fact that the c-wire adaptor was included. If you do not have experience with HVAC equipment you may want a professional to install it. Connecting it to WIFI and Alexa was not difficult. I like the geofence control and it seems to work pretty well for me. I did not purchase the additional room sensors but plan to. The reason I rated this 4 stars is that I feel the price for the unit and additional room sensors is on the higher side. I purchased this unit because Honeywell \ Resideo brand have been doing HVAC system controls for a very long time and produce quality components. This thermostat replaced a 40+ year old Honeywell thermostat (that was still working).
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: John Van
from New Jersey
Gender:Male
Verified Purchase:Yes
This thermostat was easy to install, the set-up instructions were clear and each step went perfectly. The entire installation and set-up took about an hour. It has so many features and options. The app gives me the ability to monitor the temperature and make changes remotely, which is a great feature when travelling. I like the peace of mind knowing the system is running and maintaining the set temperature when I'm away - simply by checking the app.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
4
Good appearance. Still needs work on software
on January 23, 2023
Posted by: Buggy222
from San Diego, CA
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
I installed four T9's to replace Radiothermostat CT-80's since support for these is discontinuing. My observations on the T9 are colored by the features I had with the CT-80.
The T9's usage reports are delayed 24-48 hours and then still only shows usage for the day, not by hour. The ios app lags so that I can pull up the app and it is showing a setting or temperature from the prior day and I have to make a change to something like a sensor setting in order to make the T9 show my current setting/temperature. I imagine it takes some action on the app to make it check with its cloud service that then polls my T9.
Apart from these negatives, the appearance is very clean. I like that it uses remote sensors, although that seems to be becoming a standard feature on smart thermostats.
It prompted me to apply for rebates from San Diego Gas and Electric and I tried to use the smart thermostat links, which eventually took me a connected saving california program which asked for a login without allowing me to create an account. I was still in the Resideo app so I tried to reach them and waited 30 minutes on Resideo's support line before giving up. When I have an hour or two to spare I will try again.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com