Customer reviews from brother-usa.com
Brother - VC-500W Wireless Label Printer - White
Average customer rating
2.9
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
10
4 Stars
11
3 Stars
12
2 Stars
11
1 Star
12
93%of customers recommend this product.
(
13 out of
14)
Customer Reviews for Brother - VC-500W Wireless Label Printer - White
Customer Rating
4
Mini Label/Photo Printer
on February 5, 2019
Posted by: RachelP783064
from Ireton, IA
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. This product is a good fit for anyone looking to make individual stickers. The wireless feature is great because you don`t have to hook up lots of cords and the machine doesn`t take up much space at all. My kids had fun creating stickers to go on their computers. The setup of the machine only took about 10 minutes which included downloading the app. The app could have been a little more user friendly since we had to play around with all the different features for awhile before we made the stickers. After we got used to the app we were able to make the stickers fairly quickly. The only things I would change about this printer are the vividness of the colors and the way you cut the stickers. Colors were faded on both the clip art and the photos after 2 uses. It is also confusing to cut the stickers after the have printed. You have to run your finger across an area on top of the printer. One of my kids didn`t realize this and tried to pull the sticker out. Overall if you are looking for a small wireless label printer I think you would be happy with this product.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
No computer app!
on August 18, 2020
Posted by: LeeB
from Columbia, SC
I was looking forward to using this--till I got it.... does print great but brother does NOT provide a computer based software that is up to date for use with this and their support will not help you at all and simply tells you to use the mobile app. I DO NOT want to use mobile app, I want to use the computer.
Response from brother-usa.comBy Brother, Customer Service, August 18, 2020
Hi, we understand you are frustrated, and we are sorry to hear that your experience has not been favorable so far. Click the link below to connect using USB cable to the computer with Airprint
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=vc500weus&faqid=faqp00001461_025
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=vc500weus&faqid=faqp00001461_025
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Very poorly engineered
on October 13, 2021
Posted by: diaspointed_user
from San Mateo, CA
Teriible drivers and UX, just like all their products. Can't get AirPrint to work at all. Never buy a Brother printer
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., October 13, 2021
We are sorry that you are experiencing connection issues with your Brother VC500W machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Brother products work flawlessly-this one hasn't
on April 27, 2023
Posted by: Mohan
from Santa Clarita, CA
I have used Brother products wit great success for over 20 years but this product has not been easy to set up or use
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 27, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
CoAura amazing!
on February 14, 2025
Posted by: URlightsoshine
from North Carolina
Since my purchase, this machine has been amazing! I use it for labels for my candle company, and it has helped to enhance the look of my candle jars.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great for my needs
on August 19, 2020
Posted by: KysmethRGM
Needed colorful labels for kids, and I was attracted to the no-ink technology. It does the job: set-up with the WiFi was not as easy as I wish it would be, but I got through. The app (which I use interchangeably on a phone or tablet) is pretty easy to use once you understand how it works. I was able to download different art packs which was really good and helped made creative and colorful labels.
Cons: cartridges are expensive and run through fast: I thought it was great not having to buy ink cartridges, but these are as expensive if not more and don’t last. Also, it’s best to use the 2inch cartridges, the 1 inch is very small.
All in all, this little machine does what I need it to and while it’s rather expensive (machine and cartridges), the cost is justified to me.
Cons: cartridges are expensive and run through fast: I thought it was great not having to buy ink cartridges, but these are as expensive if not more and don’t last. Also, it’s best to use the 2inch cartridges, the 1 inch is very small.
All in all, this little machine does what I need it to and while it’s rather expensive (machine and cartridges), the cost is justified to me.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Too Thick
on February 20, 2021
Posted by: Flrncwats
from New york
I find that that the label paper is way to thick to add to product containers. You can clearly see the label and it soo thick that it is visible and can lift off product containers quite easily. I think the label paper could be a bit thinner. It also takes very long to print one label.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Interesting little printer
on March 4, 2021
Posted by: Farnsworth
from New Hampshire
I have to agree with another review that out of the box it was time consuming to install drivers and software. It’s not plug and play and its not click and print. I also found it difficult to hook up as a wired (usb) printer. It seems they are pushing for their app style printing with this device then on a PC computer.
I am also not impressed with the color. Color is off on label compared to the computer. I printed a deep blue and the color printed out muted or lighter blue on the label.
While I like the small simple design and the inkless feature there are some things that need to be tweeked in order for this be be better in my option.
I am also not impressed with the color. Color is off on label compared to the computer. I printed a deep blue and the color printed out muted or lighter blue on the label.
While I like the small simple design and the inkless feature there are some things that need to be tweeked in order for this be be better in my option.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 5, 2021
We understand that you are experiencing print quality issues with your Brother VC-500W label printer and we'd like to help. The following FAQ link should resolve this issue: https://help.brother-usa.com/app/answers/detail/a_id/162914
If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/vc500w
If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/vc500w
Written by a customer while visiting brother-usa.com