Customer reviews from brother-usa.com
Brother - VC-500W Wireless Label Printer - White
Average customer rating
2.9
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
10
4 Stars
11
3 Stars
12
2 Stars
11
1 Star
12
93%of customers recommend this product.
(
13 out of
14)
Customer Reviews for Brother - VC-500W Wireless Label Printer - White
Customer Rating
1
DO NOT WASTE YOUR MONEY!!
on July 12, 2024
Posted by: number1
from toronto
DO NOT WASTE YOUR MONEY, this will not work consistently, ALWAYS some type of error when trying to print, I expected way better from Brother than this... missed the window for return or we definitely would have.
Response from brother-usa.comBy Brother Customer Service, July 15, 2024
I understand you are planning to return the Brother VC500W. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/VC500W
https://www.brother-usa.com/support/VC500W
Written by a customer while visiting brother-usa.com
Customer Rating
3
Great for basic tasks. Not enough on labels
on September 25, 2019
Posted by: TexasBeardsman
from Texas
I am the owner of the TexasBeardsman.com, and this is a perfect option if you are looking into getting mock-ups of your product idea. However, they fall short when it comes to label sizes. I needed a 1.5 inch label width so that I can place it on a 30ml bottles. Also if you are thinking about placing your logo with no background, that will not work. Thier software always adds a white background so that is a huge bummer. And last, since there is no ink in this system the colors are not true colors too. Overall, it will be more cost effective to purchase professional labels, but atleast this printer will give you some kinda of idea how a finished product will look.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
vc 500
on May 20, 2024
Posted by: djk98
from ohio
software and hardware very unreliable. on windows drivers continuously fail. wireless continually loses connection.
Response from brother-usa.comBy Brother Customer Service, May 21, 2024
We understand you're experiencing wireless connectivity issues with your Brother VC-500W machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Terrible Software
on November 15, 2019
Posted by: reademandweep
from LaLaLand
I have been trying for 2 months, since purchase to get this thing connected to my network. No problem with 2 other Brother Printers and Scanners but the software for this one is terrible.
No, I would not recommend this to a friend.
Response from brother-usa.comBy Brother , Customer Service , January 29, 2020
Hi, We see you are experiencing an issue with connecting your machine to the wireless network. We have included a link to a FAQ that will help with setup up your machine wireless: https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=vc500weus&faqid=faqp00100017_005
Written by a customer while visiting brother-usa.com
Customer Rating
2
Got this for making small labels but...
on October 25, 2020
Posted by: Joanna
from Illinois
I thought this would be the perfect printer for making small labels for my products since I need to put specific ingredients on there and make many custom blends. The text was not readable! I thought the whole point of a small label printer was to make small labels. I had to keep increasing the size of the text until it was readable and this just made it too big to fit what I needed to fit. The smallest font I could do was 4pt bold text like arie. Yes that is a small font but considering that the smallest label width is 9mm it should be able to handle 4pt font that isn't bold and thick. Thin fonts don't print well even at 12pt sometimes 15pt depending on the font. Very disappointing, I had to change all of my label designs. Set up is a pain, and I had issues loading one of the cartridges but not any other sizes. The app for label making is very bad.. you're better off making it in another program and uploading the image. I couldn't use the desktop version of the program because I don't have a cd drive for my mac laptop. I wasn't even able to pair the device to two different devices.The labels don't stick well to glass and get ruined and discolored if any alcohol gets on them. Not sure if they are advertised as being resistant to that but you can't really use it on a label for a body splash or anything like that. I haven't tested it with just water or just oil yet. I can still use the printer and I don't have many other options in this price range, but the paper is very expensive which would be fine if it printed the text how I want it. It's just frustrating that a label maker specifically made to make small labels can print small text clearly.
Response from brother-usa.comBy Brother, Customer Service, October 29, 2020
Hi, we are sorry that you are experiencing issues with your Brother VC-500W and we understand your disappointment. We'd like to help. Our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Not worth the money!
on March 29, 2021
Posted by: Tiff
from PA
Printer quality is decent. The App is horrible. Very difficult to use. You can only use with a phone or iPad. You cannot use a computer. When the placing the amount of inches I want to print, the app keeps diverting to 5.69 inches for some reason. Apps seems very outdated. Apps freezes and all info gets deleted. The features are cool but it nothing you can’t get elsewhere! Not happy with my purchase.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 30, 2021
We are sorry to hear that your experience with the Brother VC-500W label printer has not been favorable so far and we'd like to help. If the problems persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/vc500w
Written by a customer while visiting brother-usa.com
Customer Rating
5
Label printer
on June 22, 2023
Posted by: Denny
from New Jersey
This is an incredible little label printer if you need labels that are going to hold up this is the item for you
Written by a customer while visiting brother-usa.com
Customer Rating
1
on October 27, 2023
Posted by: Luckymom
The original version of the App was a lot better with more features.
Response from brother-usa.comBy Brother Customer Service, October 30, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com