Customer reviews from geappliances.com
GE - 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Fresh-Food Multilevel Drawers - Slate
Average customer rating
4.4
(3,604 Reviews)
Rating breakdown 3,604 reviews
5 Stars
2,315
4 Stars
823
3 Stars
253
2 Stars
96
1 Star
117
88%of customers recommend this product.
(
2,707 out of
3,061)
Customer Reviews for GE - 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Fresh-Food Multilevel Drawers - Slate
Customer Rating
3
Ice Accumulation
on December 27, 2025
Posted by: et2026
from Washington, DC
Overall great size and fit. The freezer has issues with ice accumulation at the back and bottom.
Response from geappliances.comBy Sarah, GE_Appliances, December 30, 2025
We’re glad to hear you’re overall happy with the refrigerator, and we’d like to assist with the issue you’re having with ice accumulating. We recommend making sure the freezer door’s gasket doesn’t have any rips or tears, so the door can seal completely. More information about what to check for an issue with ice accumulating is available in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16894
If you’re not able to solve the issue with ice and think service may be needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online at this link: https://www.geappliances.com/ge/service-and-support/service.htm
If you’re not able to solve the issue with ice and think service may be needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online at this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Refrigerator
on December 29, 2025
Posted by: Wedidit
from NC
[This review was collected as part of a promotion.] Love my new refrigerator! Lots of space and compartments. Keeps everything nice and cold. Fits my kitchen space and love the finish.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Good fridge
on December 31, 2025
Posted by: KSJ1
from Mississippi
So far so good. We have had it a month with no issues.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Counte depth
on January 2, 2026
Posted by: Cdepth
Wish this and other counter depth refrigerators were truly counter depth! 26 inch not 27 inch!!!!! My old refrigerator was a perfect fit.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sarah, GE_Appliances, January 6, 2026
We'd like to address your issue with the refrigerator's depth. Our counter depth refrigerators can vary in their exact depth measurement depending on the model, and this model has an overall depth of 30.75".
Your feedback about the depth of the refrigerator and our counter depth refrigerators in general will be shared with our product team for future consideration. We're confident the refrigerator will perform well for you for a long time to come.
Your feedback about the depth of the refrigerator and our counter depth refrigerators in general will be shared with our product team for future consideration. We're confident the refrigerator will perform well for you for a long time to come.
Written by a customer while visiting geappliances.com