Customer reviews from geappliances.com
GE - 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Fresh-Food Multilevel Drawers - Slate
Average customer rating
4.4
(3,604 Reviews)
Rating breakdown 3,604 reviews
5 Stars
2,315
4 Stars
823
3 Stars
253
2 Stars
96
1 Star
117
88%of customers recommend this product.
(
2,707 out of
3,061)
Customer Reviews for GE - 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Fresh-Food Multilevel Drawers - Slate
Customer Rating
1
Buyer Beware
on July 10, 2020
Posted by: DAPS42
from Blythewood, SC
We purchased this particular fridge because it fit the space. The product is quite noisy. The biggest issue is the fluctuation in temperature despite the unit being set at the manufacturers recommended settings. So items in the fridge will freeze and items in the freezer thaw and then refreeze. There have been 3 repairmen out so far and there has been no resolution to this issue. This product was purchased new so I expect it to function as such. There shouldn't be icicles hanging from the ice maker and ice in big clumps that won't dispense. I shouldn't have to throw away mayo, sour cream, etc. because it's either frozen or separated because it has frozen and thawed.
I'm really hoping for a resolution from GE about these issues or hope that they send a repair person that's willing to take the time to figure out what the issue is.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Ice maker died in 30 days
on September 17, 2020
Posted by: Holly911
from Michigan
I loved my first 30 days with this fridge. After that, it became loud and stopped making ice.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Too noisy
on March 2, 2023
Posted by: chrisandrj
from Arizona
Makes a vibration noise when it's running and can't find out why.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE_Appliances, March 3, 2023
Hello, We appreciate you taking the time to leave us feedback, but we’re sorry to hear that you’ve been disappointed in your new refrigerator
The normal operation of your refrigerator will create some sounds or noises. we would recommend referring to the article link attached below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Thank you for taking the time to leave us your feedback and please feel free to reach out with anything you may need. Have a great day! -Charlie @GEA
The normal operation of your refrigerator will create some sounds or noises. we would recommend referring to the article link attached below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Thank you for taking the time to leave us your feedback and please feel free to reach out with anything you may need. Have a great day! -Charlie @GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Quiet
on March 17, 2020
Posted by: JasonR002
from South Windsor, CT
This fridge is a great counter depth option. It’s quiet. We are happy with the amount of food we can store. It’s blue light in the water dispenser is subtle and makes trips to the fridge at night easier. The water dispenser drips water EVERY time it’s used. It doesn’t drip when not in use. Overall a solid fridge. We are happy.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Dead on arrival
on September 24, 2020
Posted by: Jwc1027
from Texas
Unfortunately brand new refrigerator didn’t work. After 24 hours was questioned if I unplugged, re set breaker? I thought seriously but went ahead and did both. Nothing. So very frustrated after one month wait now I get to wait one more.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 11, 2020
Hello Jwc1027 - We’re truly sorry to hear of your refrigerator situation and certainly understand your frustration. If you will email your details to our email address, https://www.geappliances.com/ge/service-and-support/contact-others.htm, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your refrigerator. We will keep an eye out for your reply. Thanks very much.
Written by a customer while visiting geappliances.com
Customer Rating
1
didn't work!!
on September 30, 2020
Posted by: bonnie224
from Newberg, OR
Frig was delivered and plugged in. Was NOT cold by that evening. Service came back next day. Appears the closed freon system was faulty but this repairman was not certified to repair. After waiting a week for delivery, we have now waited 8 more days for a certified repairman. This is unacceptable. I would be reluctant to recommend purchasing a GE appliance to anyone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 28, 2020
Hi bonnie224 - We apologize deeply for your refrigerator experience. We understand how this would be very frustrating. If further assistance is needed, please email your details to: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact, and we'll be happy to look into this further for you.
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your refrigerator. We'll keep an eye out for your reply.
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your refrigerator. We'll keep an eye out for your reply.
Written by a customer while visiting geappliances.com
Customer Rating
1
Truly the worst refrigerator I have ever owned
on October 8, 2020
Posted by: Darling R
from Rancho Cucamonga
Haven't even had the refrigerator for a year, repair has been out three times because the dispenser drips (runs) water down into tray which goes onto front of fridge. Ugly hard water stains. The plastic in the ice dispenser mechanism has broken off and found pieces 4 times in the bottom of the cups. Customer service/relations with GE is a joke.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
Great feature
on April 11, 2022
Posted by: rip12
from Florence, SC
I love the storage drawers with 3 sections, the doors are easy clean.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com