Customer reviews from geappliances.com
GE - 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Fresh-Food Multilevel Drawers - Slate
Average customer rating
4.4
(3,604 Reviews)
Rating breakdown 3,604 reviews
5 Stars
2,315
4 Stars
823
3 Stars
253
2 Stars
96
1 Star
117
88%of customers recommend this product.
(
2,707 out of
3,061)
Customer Reviews for GE - 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Fresh-Food Multilevel Drawers - Slate
Customer Rating
3
Rattle
on September 17, 2025
Posted by: Gatorblue
[This review was collected as part of a promotion.] Product had a loud internal rattle.loose screws. Fixed but now starting to rattle sgain
Response from geappliances.comBy Dianna, GE Appliances, September 18, 2025
We are sorry to hear that your unit has been making a rattling noise. If you haven’t already, we would suggest taking advantage of your warranty and reaching out to one of our technicians so they can look at your unit to diagnose the issue. We will put their phone number and link here- 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
GREAT DESIGN
on September 20, 2025
Posted by: LINDASS
from Rancho Mirage, CA
[This review was collected as part of a promotion.] REALLY GOOD DESIGN. I can get all of my stuff inside with better organization and better viewing than my previous refrigerator. Yay!
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
satisfied
on September 21, 2025
Posted by: Rick Fette
[This review was collected as part of a promotion.] It"s new to us, but it is good looking and i like the ice maker
Written by a customer while visiting geappliances.com
Customer Rating
3
freezer
on September 22, 2025
Posted by: Chieg
from 9 Foxmere Dr.
A very good fridge. Was delivered with damage to/in freezer. Will schedule tech to come and view.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Response from geappliances.comBy Adrian, GE_Appliances, September 24, 2025
We are happy that you are enjoying your refrigerator. However, we are sorry that the freezer has damage. We see that you have service scheduled, and we are confident that our technicians will get this freezer issue resolved.
Written by a customer while visiting geappliances.com
Customer Rating
3
Decent replacemnt for previous model
on September 26, 2025
Posted by: Kauai1
Already had an interruption of the water feed. The water filter is very expensive with no improvement in function. It is a replacement for a similar older model filter that is much cheaper.
Response from geappliances.comBy Adrian, GE_Appliances, September 29, 2025
The pricing of parts are dependent on multiple factors. The economic elements can include distribution, warehousing, and availability, which account for a portion of the selling price of the part. You can also rest assured that when a water filter is purchased directly from us or one of our retailer partners, it is a genuine GE Appliances part. If you would prefer to not purchase filters for your refrigerator, we do offer free filter bypass plugs. If this is something that you are interested in, please reach out to us.
Written by a customer while visiting geappliances.com
Customer Rating
5
I love it!!
on September 27, 2025
Posted by: Smfg
from Quincy,MA
[This review was collected as part of a promotion.] Beautiful refrigerator. I love that it matches all our other appliances. The temperature is amazing and I can fit so much more than my other refrigerator.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Diego, GE_Appliances, October 9, 2025
Thank you for the kind words. We're so glad you love the look and how well it matches your other appliances. It's great to hear that the temperature performance is meeting your expectations and that you're enjoying the extra space.\n\n Features like the edge-to-edge shelves give you more room and flexibility to organize, while the showcase LED lighting makes it easy to see everything inside, even the smallest items. \n\nWe are confident your unit will serve you well for many years to come!
Written by a customer while visiting geappliances.com
Customer Rating
2
Accessories and water dispenser seem cheap.
on September 28, 2025
Posted by: Tpollo
from South Dakota
[This review was collected as part of a promotion.] The water dispenser seems cheep and the shelves keep falling out. Can’t put much on the shelves or they fall.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
2
Value
4
Response from geappliances.comBy Jonathon, GE_Appliances, September 30, 2025
We'd like to help out with the shelves falling out. We recommend checking the housing where the shelves sit for any obstruction and to see if they are fully seated. If you do notice any issues, we do suggest scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com
Customer Rating
2
Would not buy this again
on September 29, 2025
Posted by: Hardknoxguy
[This review was collected as part of a promotion.] This fridge is not great. Capacity is tight; especially in the freezer and my ice maker/water feature doesn’t work properly, even after having it serviced. This item is less than a year old.
Response from geappliances.comBy Diego, GE_Appliances, October 1, 2025
We want to help you with your refrigerator. We are going to share your comments regarding the unit's capacity with our product team for review. Additionally, we are going to reach out via email to gather further information, please reply at your earliest convenience.
Written by a customer while visiting geappliances.com