Customer reviews from geappliances.com
GE - 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Fresh-Food Multilevel Drawers - Slate
Average customer rating
4.4
(3,604 Reviews)
Rating breakdown 3,604 reviews
5 Stars
2,315
4 Stars
823
3 Stars
253
2 Stars
96
1 Star
117
88%of customers recommend this product.
(
2,707 out of
3,061)
Customer Reviews for GE - 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Fresh-Food Multilevel Drawers - Slate
Customer Rating
4
Nice Fridge!
on August 7, 2023
Posted by: Suzjy
from Oregon
So far, so good! I had a 25 year old fridge that finally gave out, so I researched and found this item to be highly rated. It has bright lights to see everything, and the fridge has ample space, but the freezer is smaller than my old one.
Features
4
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect size!!
on August 8, 2023
Posted by: Mbutler198
After having to downsize our fridge to get it in the door, we have loved our new fridge. The counter depth makes it so much more spacious in our tiny kitchen and there’s still room for everything.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy to use and clean
on August 9, 2023
Posted by: Rere07
from Van Buren AR
The best refrigerator I’ve owned enjoy no finger prints
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
3 weeks in and A-OK
on August 13, 2023
Posted by: anaX
from SoCal
This GE side by side refrigerator replaces a 3 year old refrigerator from another manufacturer that stopped keeping our food cold. If this GE can keep our food cold I will be happy. Here are some initial impressions:
Very well packaged from the factory and arrived in perfect condition.
I like the third drawer for deli items. It makes up for the smallish shelves.
The ice maker and water dispenser works exactly as you would hope.
This refrigerator was pretty noisy for the first 24 hours, but as since been reasonably quiet. No complaints there.
The finish on the stainless steel refrigerator really is remarkable. Muuuuch better than my last stainless steel refrigerator.
3 weeks in, I’m satisfied and hopeful this will be a lasting refrigerator.
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible appliances
on August 31, 2023
Posted by: Fidge
from Gilbert arizona
Don't like the refrigerator. Horrible made dose not work right doors do not close makes a lot of noise
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances , August 31, 2023
Hello - Thank you so much for taking out some time to connect and share your review. We're sorry to see that this model hasn't been treating you well. This is not the experience we want for anyone.
We are going to forward this directly to our product team to review. This way we can look for ways that we can improve on our models going forward. Also, we recommend getting one of our technicians out to check on this. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions. We're always happy to help. - Jonathon@GEA
We are going to forward this directly to our product team to review. This way we can look for ways that we can improve on our models going forward. Also, we recommend getting one of our technicians out to check on this. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions. We're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Looks on the outside. Insides are whole other issu
on October 19, 2023
Posted by: Henry13
There always issues with this fridge. Unfortunately, it’s too late to return or I would!
Response from geappliances.comBy Charlie, GE_Appliances, October 20, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having issues with your refrigerator and we're happy to help.
If you are having issues with your refrigerator we recommend referring to the troubleshooting steps at this link below:
https://www.geappliances.com/ge/service-and-support/refrigerators-freezers.htm
For the best assistance with this, we definitely recommend taking advantage of your warranty. We can get a technician out to check everything. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having issues with your refrigerator and we're happy to help.
If you are having issues with your refrigerator we recommend referring to the troubleshooting steps at this link below:
https://www.geappliances.com/ge/service-and-support/refrigerators-freezers.htm
For the best assistance with this, we definitely recommend taking advantage of your warranty. We can get a technician out to check everything. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
It's just OK. I could not give this 5 stars.
on November 2, 2023
Posted by: drm1677
from Huntley, IL
Sorry I cannot give this refrigerator 5 stars. The ice/water dispense dribbles and one of the drawers sticks.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Devin, GE_Appliances, November 3, 2023
Hello,
We appreciate you taking the time to leave a review on your new GE Appliances french-door refrigerator. We are sorry to hear that the ice/water dispenser dribbles and one of the drawers sticks when pulling it out. We recommend taking advantage of the manufacturers warranty, and schedule an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@GEAppliances
We appreciate you taking the time to leave a review on your new GE Appliances french-door refrigerator. We are sorry to hear that the ice/water dispenser dribbles and one of the drawers sticks when pulling it out. We recommend taking advantage of the manufacturers warranty, and schedule an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible - RFID FILTERS DONT WORK
on December 4, 2023
Posted by: Unhappy Customer 2500
DONT BUY IT - They have RFID chips in the water filters that render your brand new fridge pointless.
Features
3
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Vikki, GE_Appliances, December 12, 2023
Hi - Thank you for taking the time to share your concerns. Your GE Appliances refrigerator has a patented leak-detect technology that offers protection against the risk of several potentially costly failure modes. If a leak is detected, the RFID component communicates with the refrigerator and shuts the water supply off, which other replacement filters are not capable of doing. We also offer a bypass plug that can be used in place of the filter if you prefer to use an external filtration system or not filter your water. You may call GE Appliances service at 1-800-432-2737 to obtain a bypass plug at no charge. Wishing you the very best! Vikki@GEAppliances
Written by a customer while visiting geappliances.com