Customer reviews from geappliances.com
GE - 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Fresh-Food Multilevel Drawers - Slate
Average customer rating
4.4
(3,606 Reviews)
Rating breakdown 3,606 reviews
5 Stars
2,316
4 Stars
823
3 Stars
254
2 Stars
96
1 Star
117
88%of customers recommend this product.
(
2,708 out of
3,062)
Customer Reviews for GE - 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Fresh-Food Multilevel Drawers - Slate
Customer Rating
3
noisy
on October 18, 2022
Posted by: scott38
buzzing noise from back. I already had to take the back off and adjust metal shroud around fan .
noise stopped for a while, mow back.
noise stopped for a while, mow back.
I would recommend this to a friend!
Response from geappliances.comBy Pablo@GEA, GE Appliances, October 19, 2022
Hello - we're sorry to hear that the sound levels for this unit haven't met your expectations. We know this isn't ideal, and we completely understand any frustration this may have caused.
Modern refrigerators will generate certain sounds/noises due to the nature of their design, and you can learn more about this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If you believe your situation to be abnormal, we recommend taking advantage of your warranty and scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Modern refrigerators will generate certain sounds/noises due to the nature of their design, and you can learn more about this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If you believe your situation to be abnormal, we recommend taking advantage of your warranty and scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on October 18, 2022
Posted by: Peanut08
from Sebastian, florida
It has all the main cycles needed, yet not complicated
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Happy we chose this refrigerator
on October 22, 2022
Posted by: MSea
from Seattle
It’s the perfect size refrigerator (for our built-in cabinet space), has spacious interior, great interior lighting, multiple options for shelf heights, and most of all, it’s very quiet!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect for small kitchens
on October 22, 2022
Posted by: Mammoo
from Texas
This refrigerator is everything they said it was. Perfect size (counter depth) for our small kitchen. No fingerprints to clean and lots of space. I LOVE IT!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Scratches! Scratches ! Scratches !
on October 23, 2022
Posted by: Please read
from Shelburne, Vermont
I love the counter depth refrigerator we even bought the matching black slate dishwasher . The black slate paint scratches off so easily ! My refrigerator is about 6 months old and starting to look terrible . Did GE factory forget to apply a sealant layer or something ??! So disappointing
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, October 24, 2022
Hello,
We're quite sorry to hear that your refrigerator has gotten scratched up and understand how irritating that must be. This isn't something we want for our customers to experience. We do offer touch up paint for use to help hide scratches. You can order the paint by following the link below.
https://www.geapplianceparts.com/store/parts/spec/WR97X27706
Please let us know if you have any questions. Well wishes. Mike@GEA
We're quite sorry to hear that your refrigerator has gotten scratched up and understand how irritating that must be. This isn't something we want for our customers to experience. We do offer touch up paint for use to help hide scratches. You can order the paint by following the link below.
https://www.geapplianceparts.com/store/parts/spec/WR97X27706
Please let us know if you have any questions. Well wishes. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Superb quality
on October 23, 2022
Posted by: BHodges
from Garner, NC
The price was great. It is just what I was looking for. It fits in the space of the old one that died after 30 years of service. Just to let you know, that was also a GE.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
LED Lighting
on October 23, 2022
Posted by: C Bird
from California
Owned this model two years and 10 days. Within 2 months we learned to manually turn off the ice machine as the ice bin overflows, jams and causes freezer problems.
Now at just 2 year old the LED lighting in the freezer has died.
Expect more problems.
Now at just 2 year old the LED lighting in the freezer has died.
Expect more problems.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, October 24, 2022
Greetings,
Thank you so much for sharing your review with us. We do apologize for the issues with your ice maker and your LED lights dying. It's understandable how annoying this must be to deal with. Service is required to replace the LED lights. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if there's anything you need. We're always happy to help. Kind regards. Mike@GEA
Thank you so much for sharing your review with us. We do apologize for the issues with your ice maker and your LED lights dying. It's understandable how annoying this must be to deal with. Service is required to replace the LED lights. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if there's anything you need. We're always happy to help. Kind regards. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Standard Build Quality
on October 23, 2022
Posted by: MPatel44
from California
I'd seen the product in a local store as well as reading many reviewed before purchasing. The product has now been installed for one month. When I saw the product in the local store the many of the internal door shelves were broken which did cause me some concern. Having seen the build quality of the internal door shelves, they are not sturdy or reinforced so you do need to be careful when placing items on them or taking them off. I wouldn't recommend this product if you are heavy handed or have pre-teen/teen children. I also read that the product was noisy and I can confirm that during particular cooling cycles it makes a noise that is distracting in an open plan space. The noise is something that takes you by surprise initially but you get use to it. If you want a quite product, this is not the one for you.
It would appear that our floor is not level and the product does provide some leveling adjustment however, not sufficient to compensate for our gradient.
The product doors are very sturdy and the internal lighting is great.
It would appear that our floor is not level and the product does provide some leveling adjustment however, not sufficient to compensate for our gradient.
The product doors are very sturdy and the internal lighting is great.
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
4
Written by a customer while visiting geappliances.com