Customer reviews from geappliances.com
GE - 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Fresh-Food Multilevel Drawers - Slate
Average customer rating
4.4
(3,606 Reviews)
Rating breakdown 3,606 reviews
5 Stars
2,316
4 Stars
823
3 Stars
254
2 Stars
96
1 Star
117
88%of customers recommend this product.
(
2,708 out of
3,062)
Customer Reviews for GE - 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Fresh-Food Multilevel Drawers - Slate
Customer Rating
3
Issue of condensed water dropping
on August 11, 2022
Posted by: YL1959
from Ann Arbor
I just got it on 7/20/22. From beginning it dropped condensed water from ice water room. It maybe sealing issue or material design issue.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Haley@GEA, GE_Appliances, August 24, 2022
Greetings to you.
Thank you so much for your insight and review on your refrigerator. We greatly appreciate your feedback. We are sorry to hear that your unit is dripping a little bit of water from the dispensers. Over time this can definitely cause an issue. First, we suggest since it is newly installed, Run water from the dispenser for 5 minutes (about 2 gallons).
We would be more than happy to suggest scheduling a service appointment at a time most convenient for you. Our technicians will be able to fix this drip, and have you back to enjoying your newest addition to your kitchen. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is insightful to you. We want you to be confident in your GEA purchases and are here to help. Please feel free to reach out to us at any time. Thank you for being the best part of our GEA family.
Thank you so much for your insight and review on your refrigerator. We greatly appreciate your feedback. We are sorry to hear that your unit is dripping a little bit of water from the dispensers. Over time this can definitely cause an issue. First, we suggest since it is newly installed, Run water from the dispenser for 5 minutes (about 2 gallons).
We would be more than happy to suggest scheduling a service appointment at a time most convenient for you. Our technicians will be able to fix this drip, and have you back to enjoying your newest addition to your kitchen. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is insightful to you. We want you to be confident in your GEA purchases and are here to help. Please feel free to reach out to us at any time. Thank you for being the best part of our GEA family.
Written by a customer while visiting geappliances.com
Customer Rating
5
Counter depth
on August 12, 2022
Posted by: Anonymous
from Massachusetts
Great space for a counter depth. The ice maker works great.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Ice maker stopped making ice 5 days after install
on August 12, 2022
Posted by: floridian2004
from Sarasota, FL
We had an older version of the same fridge for 18 years and never had problems till the end. We just bought the newest version and everything seems worse. Construction is more flimsy, door shelves are too narrow, ice bucket is half-size of the older model. There are no legs and no way to lock the wheels to prevent the fridge from rolling after the installation.
And now the ice maker stopped making ice after 5 days since new. I tried resetting it to no avail. The water is running fine from the dispenser, but there is no water in the ice tray.
And now the ice maker stopped making ice after 5 days since new. I tried resetting it to no avail. The water is running fine from the dispenser, but there is no water in the ice tray.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
3
Response from geappliances.comBy Gina@GEA, GE_Appliances, August 26, 2022
We’re so sorry you’re unhappy with the design and that your ice maker has stopped working. We can only imagine how disappointing this is and the inconvenience caused.
When it comes to leveling the rollers, please follow the steps found on page 27 of your user’s manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000471-3.pdf.
As for the ice maker not working, please check page 34 found on the previous link. There are troubleshooting tips to help. If you’re still having trouble after following these tips, we recommend service. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET.
We hope this helps. If we can be of further assistance, please let us know. -Gina@GEA
When it comes to leveling the rollers, please follow the steps found on page 27 of your user’s manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000471-3.pdf.
As for the ice maker not working, please check page 34 found on the previous link. There are troubleshooting tips to help. If you’re still having trouble after following these tips, we recommend service. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET.
We hope this helps. If we can be of further assistance, please let us know. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Replacing a 25 year model that is still working
on August 12, 2022
Posted by: No more white
from Thousand Oaks, CA
I updated my kitchen so I changed out my refrigerator to match. This is the newer model of my 25-year-old appliance that has worked beautifully and continues to work.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Loud, drips and leaks, ice all over fridge
on August 13, 2022
Posted by: Sun1too
from Florida
This is an updated review. The ice maker doesn't auto shutoff when ice is full. It drops ice into the freezer. The fridge is ridiculously loud. Sounds worse than my grandparents old rickety fridge and drives me crazy. Servicemen have come out several times, replaced parts, nothing has fixed it. From these reviews, we're not the only ones experiencing these exact problems with this model. The water dispenser drips leaving water stains. Overall a pain to own this. Also the replacement filter is ridiculously expensive. Clearly poorly designed and/or manufactured.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Haley@GEA, GE_Appliances, August 31, 2022
Hello there.
Thank you so much for providing an insight and review on your refrigerator. We are terribly sorry to hear after several service trips you have not been able to enjoy your unit. We will take your concerns into further consideration as we are always ready and willing to listen and improve.
We see that a technician was able to come and replace parts to help the sound of your refrigerator. We do hope this has fixed the noise concern.
The icemaker will produce seven cubes per cycle approximately 100–130 cubes in a 24-hour period, depending on door openings and temperature within the unit. When the bin fills to the level of the feeler arm, the ice maker will then stop making ice. You may see a few extra cubes if you are not using the Ice more frequently. You may also turn the switch "off" when you feel you will not be using as much ice.
Please feel free to reach out to us any time if there is anything further we are able to help you with. Thank you for being the best part of our GEA family.
-Haley@GEA
Thank you so much for providing an insight and review on your refrigerator. We are terribly sorry to hear after several service trips you have not been able to enjoy your unit. We will take your concerns into further consideration as we are always ready and willing to listen and improve.
We see that a technician was able to come and replace parts to help the sound of your refrigerator. We do hope this has fixed the noise concern.
The icemaker will produce seven cubes per cycle approximately 100–130 cubes in a 24-hour period, depending on door openings and temperature within the unit. When the bin fills to the level of the feeler arm, the ice maker will then stop making ice. You may see a few extra cubes if you are not using the Ice more frequently. You may also turn the switch "off" when you feel you will not be using as much ice.
Please feel free to reach out to us any time if there is anything further we are able to help you with. Thank you for being the best part of our GEA family.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Door alarm not registering
on August 13, 2022
Posted by: KimmyKimJo
from Wasilla, AK
Have to make sure doors are completely closed, alarm doesn't always sound
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, August 24, 2022
Hey there! We’re sorry to hear the alarm hasn’t been functioning as expected and can understand your frustration. Please be sure the alarm is set by pressing the button until the light comes on. The alarm won’t go off unless one of the doors is open for 3 minutes.
We hope this helps. Please let us know if we can be of further assistance as we’re always happy to help. -Gina@GEA
We hope this helps. Please let us know if we can be of further assistance as we’re always happy to help. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Design flaw with roller
on August 14, 2022
Posted by: Bruno R
from Surprise, AZ
Refrigerator does not sit on all 4 wheels. Right rear non adjustable wheel is 5/16” off the floor. I returned the first refrigerator because of this issue. The replacement refrigerator does the same thing. Both delivery teams could not correct it without adjusting the front wheels so far that the refrigerator was very crooked in the cabinet opening. It is not the floor because we moved the refrigerator to other areas to check.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
2
Value
3
Response from geappliances.comBy Sydney@GEA, GE_Appliances, September 1, 2022
We are so sorry to hear that your refrigerator is not sitting on the wheels properly. We know how inconvenient it is to receive a replacement and still not have the unit sitting correctly. We completely understand your disappointment.
We recommend reaching out to our service team so that a qualified technician can diagnose the issue. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Again, we sincerely apologize that you are still having this issue with the replacement unit. We hope this information helps. If you have any additional concerns we are always here for you - Sydney@GEA
We recommend reaching out to our service team so that a qualified technician can diagnose the issue. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Again, we sincerely apologize that you are still having this issue with the replacement unit. We hope this information helps. If you have any additional concerns we are always here for you - Sydney@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice size for our kitchen.
on August 15, 2022
Posted by: Zona B
from NW Arkansas
It works very well and looks great. It is just a bit small for us.
I would recommend this to a friend!
Features
3
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com