Customer reviews from geappliances.com
GE - 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Fresh-Food Multilevel Drawers - Slate
Average customer rating
4.4
(3,604 Reviews)
Rating breakdown 3,604 reviews
5 Stars
2,315
4 Stars
823
3 Stars
253
2 Stars
96
1 Star
117
88%of customers recommend this product.
(
2,707 out of
3,061)
Customer Reviews for GE - 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Fresh-Food Multilevel Drawers - Slate
Customer Rating
3
Good producto,
on February 3, 2023
Posted by: La chona
from IL
Is a good product, but it those not have alot space.The ice get stuck together in a big ball in side the ice maker treid. Is makes not normal noices.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
2
Response from geappliances.comBy Devin@GEA, GE_Appliances, February 6, 2023
Greetings!
Thank you for your review! We always love to hear feedback from our Consumers on our appliances!
With that being said, we are so sorry to hear that your new refrigerator doesn’t seem like it is spacious enough, and that it is making abnormal sounds.
If the dispenser on your refrigerator is not dispensing ice, this could be due to clumping ice cubes. If this is the case, the ice cubes in your icemaker may be clumping for a couple of reasons:
Low Food Load:
The defrost cycle radiates some heat into the freezer. The ice in the freezer will naturally absorb the heat. This will cause the ice to melt slightly during the defrost cycle and may cause the ice to freeze together in clumps. Increasing the food load in the freezer will buffer the warmth from the defrost cycle and keep the ice from melting. Make sure the freezer is at least 3/4 full of food.
Lack Of Use:
When the ice bin is full, the pressure from the weight of the cubes can cause the bottom cubes to fuse and clump. To prevent this from happening, discard the clumped ice and check the bin periodically to ensure the ice is not building up. If you do not use a large amount of ice, you may turn off the icemaker and stop ice production to prevent this as well.
We would recommend that you schedule a service appointment with GE Appliances Factory Service if you should continue to experience issues with your new refrigerator. We are confident that our team of service providers can provide a resolution for you. You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks again for your feedback! -Devin@GEA
Thank you for your review! We always love to hear feedback from our Consumers on our appliances!
With that being said, we are so sorry to hear that your new refrigerator doesn’t seem like it is spacious enough, and that it is making abnormal sounds.
If the dispenser on your refrigerator is not dispensing ice, this could be due to clumping ice cubes. If this is the case, the ice cubes in your icemaker may be clumping for a couple of reasons:
Low Food Load:
The defrost cycle radiates some heat into the freezer. The ice in the freezer will naturally absorb the heat. This will cause the ice to melt slightly during the defrost cycle and may cause the ice to freeze together in clumps. Increasing the food load in the freezer will buffer the warmth from the defrost cycle and keep the ice from melting. Make sure the freezer is at least 3/4 full of food.
Lack Of Use:
When the ice bin is full, the pressure from the weight of the cubes can cause the bottom cubes to fuse and clump. To prevent this from happening, discard the clumped ice and check the bin periodically to ensure the ice is not building up. If you do not use a large amount of ice, you may turn off the icemaker and stop ice production to prevent this as well.
We would recommend that you schedule a service appointment with GE Appliances Factory Service if you should continue to experience issues with your new refrigerator. We are confident that our team of service providers can provide a resolution for you. You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks again for your feedback! -Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
My new GE profile fridge
on February 4, 2023
Posted by: Michele1453
from MA
I love most everything about this fridge, except that the ice crusher is jammed again. I need to know how to unjam it myself instead of calling service each time. Please advise me.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Very pleased!
on March 15, 2023
Posted by: JMK23
After having a very large size French door fridge that came with the house, this counter depth side by side GE is perfect! It fits perfectly into the small space and no more bulky fridge that overextends way beyond the counter. There’s quite a bit of room to accommodate the two of us. We had to do some adjustments at the front wheel base to get it to stand straight, which was no big deal at all. This is day one of having the fridge. So far, we are very happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great looking and functioning refrigerator
on March 21, 2023
Posted by: Bpiney
from Bristol TN
Our new GE refrigerator is enjoyable to look at in the kitchen. There is much more ice in the tray than my previous refrigerator. Also, it is nice being able to easily see the actual temperatures in both the freezer and the refrigerator.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Tray broke after 2 weeks
on April 30, 2023
Posted by: GW Graham
from Memphis TN
Keeps cold but accessories are subpar. Not sturdy like Kenmore. Door remains ajar til pushed closed.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
2
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, May 1, 2023
Hello,
We’re glad that your new refrigerator is keeping everything cold, but we’re sorry to hear you’ve been less than impressed with the accessories and that your door isn’t closing on its own. We know it’s incredibly frustrating when a new appliance doesn’t work like you expect, and it can be even worse when a part breaks unexpectedly. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. -MichaelB@GEA
We’re glad that your new refrigerator is keeping everything cold, but we’re sorry to hear you’ve been less than impressed with the accessories and that your door isn’t closing on its own. We know it’s incredibly frustrating when a new appliance doesn’t work like you expect, and it can be even worse when a part breaks unexpectedly. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Spacious but loud
on June 15, 2023
Posted by: MLW9
from Virginia
Spacious refrigerator but loud. I like the frig features but the it’s extremely noisy.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Brand new in place.
on June 16, 2023
Posted by: Sanji1805
from North Augusta, SC
While I have only had it for 2 hours, it is humming quietly as it cools down. Installation was a snap except for the ten pounds of tape, foam and plastic film to protect it during shipment. It looks great, not a scratch thanks to its protective wrapping. My main reason for buying this model was it being one of the highest rated fridges on the market at 4.5 stars. Hoping it lasts longer than the last unit of another brand.
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Happy with my new refrigerator
on July 7, 2023
Posted by: Rod1310
from Cleveland Tennessee
Great refrigerator so far. The counter dept fits perfectly in my kitchen. The ice maker and water dispenser are excellent. The water comes out with a strong flow
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com