Customer reviews from hp.com
HP - 962 Standard Capacity - Cyan Ink Cartridge - Blue
Average customer rating
4.4
(2,358 Reviews)
Rating breakdown 2,358 reviews
5 Stars
1,819
4 Stars
179
3 Stars
102
2 Stars
45
1 Star
213
88%of customers recommend this product.
(
427 out of
484)
Customer Reviews for HP - 962 Standard Capacity - Cyan Ink Cartridge - Blue
Posted by: OMG 1
Verified Purchase:Yes
I bought this 3 weeks ago having to make two separate purchases because no where can you find black ink cartridge included with the colors.
I would recommend this to a friend!
Features
3
Performance
5
Written by a customer while visiting hp.com
Posted by: Lee202
from Columbia SC
Verified Purchase:Yes
Happy with purchase and deal. Waiting time was short, delivery quick. Easy online service.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Douglas 122
from San Diego
Verified Purchase:Yes
I can't do anything anymore with the printers without getting your ink. I think you have a monopoly I think it's horrible. The machines don't work very well with one color is missing. For some reason. I think you have a monopoly. The only reason I buy your make is because you have the best printers I think. And your aunt costume much money and it's a Monopoly you can't buy it anywhere else except buying it online You should be ashamed of yourself
No, I would not recommend this to a friend.
Features
3
Performance
4
Written by a customer while visiting hp.com
Posted by: Satisfied09
Verified Purchase:Yes
The HP ink cartridges work perfectly as always. I can trust Original HP cartridges to work correctly every time.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: KKKJJJ1111
from Tucson
Verified Purchase:Yes
I have had HP printers for years and have really liked them, until now. My new HP OfficeJet Pro 9010 goes through ink like it's drinking it. My older model HP OfficeJet Pro 8500 seem to go twice as long between ink cartridge changes. It has been a workhorse for me for a number of years, but now I can only use it to print drafts. Anyway, I guess my complaint is not with the ink itself, but with how fast my new printer is using it..
No, I would not recommend this to a friend.
Features
5
Performance
2
Written by a customer while visiting hp.com
Posted by: Jillibean
from AZ
Verified Purchase:Yes
Easy to install.
Had to work with customer service with a shipping issue and they were wonderful.
Had to work with customer service with a shipping issue and they were wonderful.
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Reviewer10
from Charlottesville, VA
Verified Purchase:Yes
I am very unhappy that the ink is so expensive that I might as well have bought a better quality laser printer that was not such an ink hog. Also, that it doesn't work unless all the ink is full, even if you only want black is a big hassle.
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Mary, HP Care, June 4, 2020
Hi,
I'm really sorry that you had problems with the cartridges. That sounds very distressing!
When you only want to print in black and white, you can change the settings to print black only (sometimes color is used kind of like primer paint to make the black areas look "blacker"). Now, you will still (very rarely) have to get color cartridges because the tiny nozzles that spray the ink onto the paper will clog unless they are cleared regularly. When you are not using a color, the printer will have to use a drop of ink during maintenance to clear the nozzles for that color. Not doing so could badly clog the printhead.
You can avoid some of the ink usage by turning the unit off when it is not in use. One caution about that though. The printer should always be turned off using the power button on the printer itself. That will let the printer 'park' so that the printhead is protected from excess drying. That can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If a cartridge itself seems to be at fault, I'd advise you to return it. The return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I'm really sorry that you had problems with the cartridges. That sounds very distressing!
When you only want to print in black and white, you can change the settings to print black only (sometimes color is used kind of like primer paint to make the black areas look "blacker"). Now, you will still (very rarely) have to get color cartridges because the tiny nozzles that spray the ink onto the paper will clog unless they are cleared regularly. When you are not using a color, the printer will have to use a drop of ink during maintenance to clear the nozzles for that color. Not doing so could badly clog the printhead.
You can avoid some of the ink usage by turning the unit off when it is not in use. One caution about that though. The printer should always be turned off using the power button on the printer itself. That will let the printer 'park' so that the printhead is protected from excess drying. That can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If a cartridge itself seems to be at fault, I'd advise you to return it. The return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: kwilkinson
from Denver, CO
Verified Purchase:Yes
I mean... we're talking about ink here. How excited do you want me to get? Perhaps better analytics on these auto requests for reviews me thinks.
Written by a customer while visiting hp.com