Customer reviews from hp.com
HP - 962 Standard Capacity - Cyan Ink Cartridge - Blue
Average customer rating
4.4
(2,357 Reviews)
Rating breakdown 2,357 reviews
5 Stars
1,818
4 Stars
179
3 Stars
102
2 Stars
45
1 Star
213
88%of customers recommend this product.
(
427 out of
484)
Customer Reviews for HP - 962 Standard Capacity - Cyan Ink Cartridge - Blue
Posted by: IrateCustomer
from Boston, MA
Verified Purchase:Yes
I am furious about being forced to buy HP ink cartridges
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Marnie A
Verified Purchase:Yes
Printer worked fine until I got new cartridges then even replacing them 2x the printer would not recognize them. I've had HP for decades and they've all been designed to fail. After spending countless years and an obscene amount of money, I'm done. I refuse to contribute one more cent of my hard earned money on your inferior products and customer service LOL don't even get me started.
Written by a customer while visiting hp.com
Posted by: bob279678
from New York, NY
Verified Purchase:Yes
Although we never print in color with our HP printer, the printer stopped working after 12 months from original purchase/use and indicated that all three color cartridges were empty. We found no option to override the interruption or to use as black printer only.
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Mary Chris, HP Care, August 30, 2021
Hello Bob,
I am very sorry for the misunderstanding about how printer types work. Your printer model has much different cartridges than a lot of the other HP printers.
Because your printer uses separate color cartridges (rather than a tri-color one), you need to have a cartridge in each cartridge slot and each cartridge needs to have some ink in it. There are advantages and disadvantages to each type of printer.
Many people prefer the ones like yours, with separate ink cartridges, because you only have to replace each single color as it runs out. To get more information about why you can't print when a cartridge is depleted, you can reference this online document: support.hp.com/us-en/document/c04331666
When you want to print in black and white only, you can change the settings to print black only. Then, you will still (very rarely) have to get color cartridges because the tiny nozzles that spray the ink onto the paper will clog unless they are cleared regularly. When you are not using a color, the printer will have to use a tiny bit of ink during maintenance to clear the nozzles for that color.
Mary
HP Care
Hp.com/support
I am very sorry for the misunderstanding about how printer types work. Your printer model has much different cartridges than a lot of the other HP printers.
Because your printer uses separate color cartridges (rather than a tri-color one), you need to have a cartridge in each cartridge slot and each cartridge needs to have some ink in it. There are advantages and disadvantages to each type of printer.
Many people prefer the ones like yours, with separate ink cartridges, because you only have to replace each single color as it runs out. To get more information about why you can't print when a cartridge is depleted, you can reference this online document: support.hp.com/us-en/document/c04331666
When you want to print in black and white only, you can change the settings to print black only. Then, you will still (very rarely) have to get color cartridges because the tiny nozzles that spray the ink onto the paper will clog unless they are cleared regularly. When you are not using a color, the printer will have to use a tiny bit of ink during maintenance to clear the nozzles for that color.
Mary
HP Care
Hp.com/support
Written by a customer while visiting hp.com
Customer Rating
5
100% results, 100% of the times, this is HP super
on March 1, 2023
Posted by: elimar
Verified Purchase:Yes
Recently I needed a copy of a bill that was not legible for the CPA to see,
I made a copy with this ink. and it became like fresh ink.
I made a copy with this ink. and it became like fresh ink.
I will only use genuine HP ink excusively from HP on line; Go ahead! switch to HP
ink and you will never use ano other brand of ink; and their staff is the leading pack of the industry, friendly as they could be; if you are not feeling well, talk to one of them
and your attiduded will improve, and your nerves wil calm down
ink and you will never use ano other brand of ink; and their staff is the leading pack of the industry, friendly as they could be; if you are not feeling well, talk to one of them
and your attiduded will improve, and your nerves wil calm down
Written by a customer while visiting hp.com
Posted by: Patti M
Verified Purchase:Yes
Tried others and came back to HP originals.
Written by a customer while visiting hp.com
Posted by: KEPTX
Verified Purchase:Yes
Fast Service and Shipping
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: gratefulmouse
from killeen, tx
Verified Purchase:Yes
i ordered the original hp ink cartridge because it keeps my printer working smoothly. i now never order ink that is from a different company because it will mess up the printer.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: D&DM
Verified Purchase:Yes
I like the ink BUT the cost is outrageous and I think HP thinks they have a captive audience
Written by a customer while visiting hp.com