Customer reviews from sony.com
Sony - 98" Class Z9G MASTER Series LED 8K UHD Smart Android TV
Average customer rating
3.8
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
7
4 Stars
3
3 Stars
2
2 Stars
1
1 Star
2
57%of customers recommend this product.
(
8 out of
14)
Customer Reviews for Sony - 98" Class Z9G MASTER Series LED 8K UHD Smart Android TV
Customer Rating
5
Great
on February 27, 2020
Posted by: Arun R
Gender:Male
Sony - Z9G | MASTER Series | LED | 8K | High Dynamic Range (HDR) | Smart TV (Android TV) Very Good Product
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 28, 2020
Hi Arun R,
Thank you, we’re happy to hear you love your Z9G MASTER Series 8K HDR TV. We pack a lot of technology into our TVs to ensure you get incredible picture quality. Utilizing our best processor ever, the X1 Ultimate, the Z9G upscales everything you watch to near 8K HDR picture quality, so everything you watch looks absolutely stunning. And, our MASTER Series TVs are meticulously engineered to faithfully convey the creator’s intent on-screen.
~Ralph
Thank you, we’re happy to hear you love your Z9G MASTER Series 8K HDR TV. We pack a lot of technology into our TVs to ensure you get incredible picture quality. Utilizing our best processor ever, the X1 Ultimate, the Z9G upscales everything you watch to near 8K HDR picture quality, so everything you watch looks absolutely stunning. And, our MASTER Series TVs are meticulously engineered to faithfully convey the creator’s intent on-screen.
~Ralph
Written by a customer while visiting sony.com
Customer Rating
4
excellent picture but!
on February 26, 2020
Posted by: Hi Tech Calibrator
Gender:Male
Excellent picture with the HDR and BT 2020 Bit engage but the 8K port is bad ,can not get a 4K source to play without problems.For example either there is no picture at all or spots all over the entire screen it doesn't matter if a video source is on it or not ,I hope when the 2.1 HDMI port is available that Sony will swap it out! "Note Sony" My My Audio and Video technical skills are Advanced so don't throw up some basic responses you read off a sheet the port is BAD!
No, I would not recommend this to a friend.
Response from sony.comBy Jay, Sony North America Customer Support, February 27, 2020
Hi, Hi Tech Calibratorb1isfu6oa848t3pyyk0z8jiad!
Thank you, we’re happy to hear you love your Z9G MASTER Series 8K HDR TV. Sony takes into consideration all feedback to improve the performance and quality of our products. We will forward your information to the proper department. Thank you for your feedback.
Thank you, we’re happy to hear you love your Z9G MASTER Series 8K HDR TV. Sony takes into consideration all feedback to improve the performance and quality of our products. We will forward your information to the proper department. Thank you for your feedback.
Written by a customer while visiting sony.com
Customer Rating
3
Reboot after reboot
on September 13, 2019
Posted by: Charlie1234567890
Gender:Male
Had the tv for almost a month. Picture is outstanding. Software is God awful. android tv has to be rebooted and rebooted. Super hard to navigate. Get ready to put your usernames and passwords in again and again. Reset and reboot. Put in passwords again. Reset reboot and repeat. Errors and errors. Why Sony would put this junk software into such a nice tv is beyond me.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 16, 2019
Hi, Charlie1234567890!
We're sorry to hear you had such a frustrating experience. Let's isolate the issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/lcd-tvs-android-z9g_zg9-series/xbr-98z9g/downloads/00016299
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
We're sorry to hear you had such a frustrating experience. Let's isolate the issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/lcd-tvs-android-z9g_zg9-series/xbr-98z9g/downloads/00016299
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Customer Rating
3
disappointing definition
on August 27, 2019
Posted by: Anonymous
Gender:Male
what good is the 8k OLED tv when your playstation vue streams in 720p?
No, I would not recommend this to a friend.
Response from sony.comBy Jay, Sony North America Customer Support, August 30, 2019
Hello,
Everything is upscaled to get close to 8K HDR with the Picture Processor. Analyzed and optimized individually to adjust the overall contrast, sharpness, and color for a
picture that looks nearly identical to the real thing. You can enjoy a huge range of apps from Google Play.
Everything is upscaled to get close to 8K HDR with the Picture Processor. Analyzed and optimized individually to adjust the overall contrast, sharpness, and color for a
picture that looks nearly identical to the real thing. You can enjoy a huge range of apps from Google Play.
Written by a customer while visiting sony.com
Customer Rating
5
Simply Stunning !!
on July 17, 2019
Posted by: gab5
Gender:Male
Am a new owner of this particular model, in the 85-inch class. My self-described review title is worth repeating - Simply Stunning. Viewing this this television, using an upscaled 4K Ultra DVD, almost leads the viewer to believe as though he/she were looking through a window - it's that good. If you desire a no-compromise viewing experience, look no further than the amazing Z9G !!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Amazing new technologies.
on March 27, 2019
Posted by: Niapooh86
Gender:Female
I purchased this about a month ago, and wouldnt trade it for the world.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
broken tv
on February 6, 2019
Posted by: dave1011
Gender:Male
bought tv. saw a bright flash of light when i turned it on, and smelled smoke. then, the tv went black. I do not smoke. returned it immediately. Also, the tv is too overpriced. WHATEVER YOU DO, DO NOT BUY!!!
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com