Customer reviews from sony.com
Sony - 98" Class Z9G MASTER Series LED 8K UHD Smart Android TV
Average customer rating
3.8
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
7
4 Stars
3
3 Stars
2
2 Stars
1
1 Star
2
57%of customers recommend this product.
(
8 out of
14)
Customer Reviews for Sony - 98" Class Z9G MASTER Series LED 8K UHD Smart Android TV
Customer Rating
2
Less than 1 month old and the picture went blank.
on January 10, 2021
Posted by: Karnivor
Gender:Male
I purchased this tv knowing it was one of the best available. However after watching tv for less than 10 hours total, I turned it on and the pic was blank and it had randomly spaced green pixels on the lower right hand portion of the screen. HELP SONY
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
5
Fricking Awesome!
on March 3, 2021
Posted by: JTPHINNEY
Gender:Male
I can’t believe the picture and the sound of this TV. It was worth every Penny! We use to never watch tv down stairs... Now that is where we spend most of our tv watching time...
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: hermosaag
Gender:Male
Verified Purchase:Yes
Best picture quality of any TV on the market. Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Amazing new technologies.
on March 27, 2019
Posted by: Niapooh86
Gender:Female
I purchased this about a month ago, and wouldnt trade it for the world.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Simply Stunning !!
on July 17, 2019
Posted by: gab5
Gender:Male
Am a new owner of this particular model, in the 85-inch class. My self-described review title is worth repeating - Simply Stunning. Viewing this this television, using an upscaled 4K Ultra DVD, almost leads the viewer to believe as though he/she were looking through a window - it's that good. If you desire a no-compromise viewing experience, look no further than the amazing Z9G !!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
No just no....
on January 3, 2021
Posted by: sassysally
Gender:Male
do not buy it when it will end up breaking after a week of use
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
4
Super clean panel! Great picture!
on October 30, 2020
Posted by: Anonymous
Gender:Male
I own 2 Z9Ds 75. Great sets with very little dirty screens. Z9G... I can’t see any imperfections! Clean panel awesome picture! Only reason I don’t give it 5 stars is because Sony still hasn’t released the update for the hdmi 2.1 port. Z9G isn’t cheap so.... When will the update be available so I can plug my PC to game at 8k 60fps?????!?? I’m sure that I am NOT the only one waiting!
Written by a customer while visiting sony.com
Customer Rating
3
Reboot after reboot
on September 13, 2019
Posted by: Charlie1234567890
Gender:Male
Had the tv for almost a month. Picture is outstanding. Software is God awful. android tv has to be rebooted and rebooted. Super hard to navigate. Get ready to put your usernames and passwords in again and again. Reset and reboot. Put in passwords again. Reset reboot and repeat. Errors and errors. Why Sony would put this junk software into such a nice tv is beyond me.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 16, 2019
Hi, Charlie1234567890!
We're sorry to hear you had such a frustrating experience. Let's isolate the issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/lcd-tvs-android-z9g_zg9-series/xbr-98z9g/downloads/00016299
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
We're sorry to hear you had such a frustrating experience. Let's isolate the issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/lcd-tvs-android-z9g_zg9-series/xbr-98z9g/downloads/00016299
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com