Customer reviews from sony.com
Sony - 85" Class Z9G MASTER Series LED 8K UHD Smart Android TV
Average customer rating
4.4
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
26
4 Stars
5
3 Stars
2
2 Stars
2
1 Star
2
78%of customers recommend this product.
(
28 out of
36)
Customer Reviews for Sony - 85" Class Z9G MASTER Series LED 8K UHD Smart Android TV
Customer Rating
5
Simply Stunning !!
on July 17, 2019
Posted by: gab5
Gender:Male
Am a new owner of this particular model, in the 85-inch class. My self-described review title is worth repeating - Simply Stunning. Viewing this this television, using an upscaled 4K Ultra DVD, almost leads the viewer to believe as though he/she were looking through a window - it's that good. If you desire a no-compromise viewing experience, look no further than the amazing Z9G !!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: SRS5451
Gender:Male
Verified Purchase:Yes
Beautifully designed TV with an amazing picture and excellent built-in sound and Smart TV features.
Expensive but as they say-you get what you pay for!
Expensive but as they say-you get what you pay for!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
No just no....
on January 3, 2021
Posted by: sassysally
Gender:Male
do not buy it when it will end up breaking after a week of use
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
4
Super clean panel! Great picture!
on October 30, 2020
Posted by: Anonymous
Gender:Male
I own 2 Z9Ds 75. Great sets with very little dirty screens. Z9G... I can’t see any imperfections! Clean panel awesome picture! Only reason I don’t give it 5 stars is because Sony still hasn’t released the update for the hdmi 2.1 port. Z9G isn’t cheap so.... When will the update be available so I can plug my PC to game at 8k 60fps?????!?? I’m sure that I am NOT the only one waiting!
Written by a customer while visiting sony.com
Customer Rating
3
Reboot after reboot
on September 13, 2019
Posted by: Charlie1234567890
Gender:Male
Had the tv for almost a month. Picture is outstanding. Software is God awful. android tv has to be rebooted and rebooted. Super hard to navigate. Get ready to put your usernames and passwords in again and again. Reset and reboot. Put in passwords again. Reset reboot and repeat. Errors and errors. Why Sony would put this junk software into such a nice tv is beyond me.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 16, 2019
Hi, Charlie1234567890!
We're sorry to hear you had such a frustrating experience. Let's isolate the issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/lcd-tvs-android-z9g_zg9-series/xbr-98z9g/downloads/00016299
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
We're sorry to hear you had such a frustrating experience. Let's isolate the issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/lcd-tvs-android-z9g_zg9-series/xbr-98z9g/downloads/00016299
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Posted by: SonyFanFullArray
Gender:Male
Verified Purchase:Yes
While 8K is not available yet (2028?), this TV is masterful in all manners of viewership. The colors, blacks, and framing are super-impressive. A costly investment for sure, this is the pinnacle of entertainment at home.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 19, 2021
Hi SonyFanFullArray, Awesome! We are so glad to hear that you are happy with the picture quality of your new Sony 75" Z9J TV! Enjoy 8K pictures that feel deep, natural and real. Our revolutionary processor uses human perspective analysis to cross-analyze and optimize hundreds of thousands of elements in the blink of an eye. Combined with the precision of a Full Array LED panel, pictures pop from the screen with deep blacks and ultra-bright light. Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: ABVABV
Gender:Male
Verified Purchase:Yes
Overall Quality Upscaling works best over other televisions
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 6, 2021
Hi ABVABV, Awesome! We're pleased to hear that you are enjoying your new TV. With the BRAVIA XR Z9J, see how close you can get to the real world on this big screen 8K TV, powered by our revolutionary Cognitive Processor XR. It understands how human see and hear, providing a whole new experience that immerses you completely in the screen. With X-WIDE ANGLE & X-ANTI REFLECTION,every seat in the room is now the best seat in the room with enhanced viewing angles that preserves color when watching from the side and an anti-reflective screen that reduces glare in bright rooms. Google TV brings your favorite content from across your apps and subscriptions and organizes them just for you, while while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for purchasing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Awesome TV
on March 1, 2020
Posted by: Paco G
Gender:Male
I got this tv for my 50th birthday as a present to me it was this or a brand new car and I’m totally very happy with my Z9G 8K TV, before this I had the Sony XBR79x900B
That I purchased in 2015 and it was awesome too but this tv takes it to another level in definition and quality you can’t compared a Sony with a LG tv it’s comparing a BMW with a Ford, Sony in my mind is the best Tv company ever.
That I purchased in 2015 and it was awesome too but this tv takes it to another level in definition and quality you can’t compared a Sony with a LG tv it’s comparing a BMW with a Ford, Sony in my mind is the best Tv company ever.
Thank you
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, March 2, 2020
Hi, Paco Gmf70hffk9gcq90cz63scmjn9n!
Good to know that you are happy with this TV. Thank you for sharing this feedback!
Good to know that you are happy with this TV. Thank you for sharing this feedback!
Written by a customer while visiting sony.com