Customer reviews from lg.com
LG - 23.8 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.1
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
76
4 Stars
24
3 Stars
14
2 Stars
5
1 Star
12
83%of customers recommend this product.
(
94 out of
113)
Customer Reviews for LG - 23.8 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
2
Great Features, but quit working after 3 weeks
on October 9, 2021
Posted by: LGNOT4ME
from New Mexico
Verified Purchase:Yes
[This review was collected as part of a promotion.] Quit working after 3 weeks! Love the ice maker, freezer and water dispenser. But stop getting cold after 3 weeks, maybe would be 70 degrees in the refrigerator part.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 11, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: BULLIS
from Munnsville, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the space that a 24 cubic foot refrigerator can accommodate all our food needs. The LED lights in the freezer and refrigerator make it easier to find items. The shelving are large and spacious in the refrigerator. The first shelf can hold gallons of milk, orange juice and other large items. The second shelf is tall enough to hold large containers, I love the middle shelf which goes across the refrigerator in which I can store lunch
meat, cheeses , smaller items etc.. the fourth shelf is as tall as the second shelf. The crispers are very spacious in storing your vegetables. I love the height of the shelving space on the door. You can store large items on the first shelf. The second shelf can accommodate salad dressing Mayonnaise etc. the third shelf on the bottom is good for smaller size items.
meat, cheeses , smaller items etc.. the fourth shelf is as tall as the second shelf. The crispers are very spacious in storing your vegetables. I love the height of the shelving space on the door. You can store large items on the first shelf. The second shelf can accommodate salad dressing Mayonnaise etc. the third shelf on the bottom is good for smaller size items.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Dave19825
from Michigan
Verified Purchase:Yes
I have small kids and needed a top freezer that also had water dispenser and ice dispenser and this is one of the only ones of its kind lucky for me it has been great!
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Wang55
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the space available. I think the lighting in the refrigerator could be better. The top shelf seems dark. The questionable feature is the freezer door. Why someone designed a detent stop in the freezer door is really questionable. What purpose does this serve other than preventing it from automatically shutting? This does not make sense to me. I want my refrigerator and freezer doors to shut automatically so that they don't stay open and make my refrigerator continue to run for no reason. I have never owned a refrigerator/freezer that didn't automatically shut. Very disappointed in this feature. I hope you reconsider to change this to be correct.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
2
Written by a customer while visiting lg.com
Posted by: Billsfan35
from New Haven IN
Verified Purchase:Yes
the refrigerator came in non-working order.. Had no freon in it straight from the factory
Pros: ease of use
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
4
Response from lg.comBy Chris, Customer Service, June 26, 2019
We are sorry to see you received a refrigerator without any refrigerant. Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Posted by: RickT01
from Livingston, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lighting at the top and rear of the refrigerator compartment is very poor. The only lights are on the sides near the front. The thick freezer door makes you have to stoop down to see the top items in the refrigerator. For my use the bottom drawers are too deep, leaving the bottom shelf items with little vertical clearance to accommodate tall heavy items like Gallon water jugs. Space above the top shelf is limited by the water filter and control panel on the top.
With the freezer set at max it would not get colder that 13 degrees F, the FDA recommends 0.
On the plus side the ice maker works great and the water filter does a good job cleaning up our less than ideal tap water.
The one year warranty seems short to me for an appliance that should last over a decade.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
2
Response from lg.comBy Chris, Customer Service, August 9, 2019
Thank you for your review of this LG Sound bar. I am sorry to hear that it did not meet your expectations. If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact LG Support via any of the below options:
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
Thank you for being a part of the LG family.
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
Thank you for being a part of the LG family.
Written by a customer while visiting lg.com
Posted by: Molly D
from Cedar Rapids, IA
Verified Purchase:Yes
Don't like it at all, bought only because of it's height. My old refrigerator was a freezer on the bottom, which I loved. All other bottom freezer fridges were too tall to fit in my space.
It's extremely deep and I have to bend and kneel just to access the shelves and drawers. Am way too old for that... Not LG's fault, just wish I'd had a better choice.
It's extremely deep and I have to bend and kneel just to access the shelves and drawers. Am way too old for that... Not LG's fault, just wish I'd had a better choice.
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
2
Response from lg.comBy Chris, Customer Service, February 24, 2020
Your feedback is very important to us and will be shared with our product team. If you have additional concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter DM: @LGUS
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter DM: @LGUS
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Can’t find replacement part.
on March 25, 2020
Posted by: SJ34
from Philadelphia PA
Plastic on top shelf broke and shelf is falling down. Can’t find where to purchase replacement part anywhere. Most distributors don’t even have this fridge existing. Never will buy LG again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 26, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com