Customer reviews from lg.com
LG - 23.8 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.1
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
76
4 Stars
24
3 Stars
14
2 Stars
5
1 Star
12
83%of customers recommend this product.
(
94 out of
113)
Customer Reviews for LG - 23.8 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Posted by: PHYDEAUX
from SC
Verified Purchase:Yes
We are a few weeks in with the LG and we love it. It is quiet, great storage areas. My only criticism would be the oft quoted "it is too dark in the back". Come on LG, light that big pretty frig up in the back areas!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: QNDSMA
from MPLS MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the look of the refrigerator and the shelving. The no handles works great for our kitchen set up. The lack of lighting on the top portion of the inside leaves the top shelf very dark and every time I go in there I wonder why the light isn't working.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: Billyblade
from North NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fridge is dim. The lighting feels like a bulb is out, but it's not.
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: TDIWNY
from East Amherst NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lots of space, inside water dispenser is what we had to have. The only model available in top freezer near us was this one in stainless. Wished it came in white or a stainless that didn't show every touch. Stainless surface is easy to wipe but does show touches. Refrigeration is perfect. Locked in on perfect temperature according to my thermometer. Shelves are movable but not pull out so you can rest water bottles while filling. Lighting is nice and bright enough. Filtered water taste is good. Room on door storage is spacious. Happy to get it same day as old one quit, but not thrilled about appearance. It is energy star saving costing about $60 per year to operate according to label. Customer service was easy and helpful with installation issues and filter part number.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Penguinski
from Waldorf, Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is taking some time to adjust from the LG French Door Bottom Freezer that we had for 12 years to this new refrigerator/freezer. But, since the other only lasted 12 years we were not going to spend an arm and a leg for our next refrigerator/freezer. There is plenty of space in both the refrigerator and in the freezer. The ice maker has been on 24/7 since we bought it with no complaints at this time. The inside water dispenser is nice but, I don't like keeping the frig open to get a glass of water. Overall we like this unit however, there are two complaints: first the lights in the refregerator are in front so there is no light in the back to see what you are looking for and second almost everytime I go to the produce drawer I end up hitting my head on the freezer door evern though the door is closed. Would I buy this unit again? Yes but, I sure hope I don't have to anytime in the near future.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: DMJ7
from Danielson,Ct
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this in a hurry because my old one died. My wife had just gotten out of the hospital after an accident so she wasn’t able to tell me too much about features she wanted, so I bought this one for a few reasons. One, I knew she wanted the stainless look. Two, it was the largest size that I could fit. Three, I liked the idea of ice and water. Disappointments: 1) you can’t put a magnet on the front, plastic? 2) water dispenses slowly and door has to be open while filling cup. 3) shelves are flimsy, my old whirlpool had adjustable metal racks, these you can see flexing when you add a couple gallons of weight. 4) finish shows finger prints and smudges that even cleaners leave behind. I’ve even tried glass cleaner. Anyone have a solution to this? 5) I’m not going to use water because it’s too slow, now it’s just in the way. I do however LOVE having the ice maker. 1st one I’ve ever had.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 1, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Poor lighting
on June 26, 2020
Posted by: Michelle Coffee Grandma
from Montrose, Pennsylvania
[This review was collected as part of a promotion.] Would it if killed you to add an extra light strip on the top of the fridge? It's very dark inside. Lighting is everything consider it for next years model it's too dark!
Pros: Performance, Quality
No, I would not recommend this to a friend.
Quality
5
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 15, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Tcdood
from Huron, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this because my prior LG quit, and couldn't be fixed. Although it was partially under warranty, I needed a part that wasn't available to make it work. My 2 biggest knocks on this model is it needs a top refrigerator light and the water dispenser is ridiculous. Other than that, it's basic. The only reason we bought something so basic was because an LG Service Tech told us it's the most reliable type. That's it, the only reason. After having two previous expensive LG refrigerators just quit, we opted for basic. Do we like it, No. Are we hoping it'll be trouble free, Yes. It's sad but true, two appliance technicians (including LG's) have told us all appliances are junk now. Doesn't matter what you buy, but you're best to stay as simple as possible. So we took his advice and we did.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, November 11, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com