Customer reviews from lg.com
LG - 23.8 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.1
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
76
4 Stars
24
3 Stars
14
2 Stars
5
1 Star
12
83%of customers recommend this product.
(
94 out of
113)
Customer Reviews for LG - 23.8 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Posted by: Bilal Aslam
from High Point, NC
Verified Purchase:Yes
Overall it worked well but I had issues with the ice maker which got replaced. Its Defrost sensor only lasts for 4-5 years and need to be replaced. I would recommend installing stronger shelves (Non Glass type)
Pros: ease of use, Style/Design
Quality
3
Features
4
Value
4
Response from lg.comBy Ian, LG Social Media, June 28, 2023
Hey, Bilal! Thanks for the refrigerator feedback! Be sure to give us a call at 800-243-0000 if we can ever help. ^Ian
Written by a customer while visiting lg.com
Posted by: Anonymous
from Manassas, VA
Verified Purchase:Yes
Bought in Sept. 2020 and has worked well until recently. Bought 3 yr. warranty. Recently having issues with ice melting together and refrigerator too warm 45 - 50 F even on coldest setting. Water dripping inside in back of refrigerator. Called warranty company and sent out a tech but didn't do anything but take apart and clean some ice out of back of freezer. The temperature is colder now in refrigerator but still leaking water in the back of refrigerator.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
5
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, July 14, 2023
Hi, Patrick. Thanks for reaching out to us. We're sorry to hear about your fridge leaking. Here is a link that might help you with your concern: https://www.lg.com/us/support/help-library/leaking-inside-refrigerator-CT10000021-1337885189181
But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^Jolly
But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Kris2
from Holly Springs, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ice maker was not working. Replaced filter and worked for a short period of time.Water leaked down back of refrigerator damage to my cabinets. Faulty adhesive of the hose attached to ice maker. Not under warranty and I could not get a repair person to call me back. I ordered the part and can hopefully fix it myself..
Quality
3
Features
4
Value
4
Response from lg.comBy Christian Jimenez, LG Social Media, July 26, 2023
We understand your experience with your 24 cu. ft. Top Freezer Refrigerator's hose is not up to par with the standards we set for ourselves. Should you be inclined to, feel free to contact us so that we can answer any questions you may have regarding this issue and go over possible repair options. You're welcome to send us a DM on Twitter or a PM on Facebook at the handle @LGUSSupport. Please include your phone number and your fridge info. (model and serial no.) in the message. Moreover, feel free to submit your feedback in regards to this experience here: https://www.lg.com/us/support/feedback. ^Chris
Written by a customer while visiting lg.com
Posted by: Dandgh
Verified Purchase:Yes
We bought this on 2019 as it fit our specific opening. It is slick looking and worked well. We found out, during a fan replacement, that the freezer door did not fully closed as the door hinge was slightly bent. Thank you to the repair guy Ryan for discovering why the door never fully closed and is repairing it tomorrow. Nice frig, freezer, looks, icemaker, water dispenser, compartments. All very nice!
Written by a customer while visiting lg.com
Posted by: DoloresC
from South San Francisco, California
Verified Purchase:Yes
We purchased the LG refrigerator 5/29/2021 & didn't receive till September 2021! Technicians have tried to fix it 4x due to no cooling in fridge, ice not being made frequently & frost in freezer. Still not working!
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 1, 2023
Hi there, we are disappointed to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. Please reach out to us again so that we can assist you with getting this issue resolved. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
4
Top shelf BROKEN!
on December 27, 2023
Posted by: SGuzman
from Miami, FL
This customer did not provide a text review.
Pros: ease of use
Quality
3
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Lorna Joffe
Verified Purchase:Yes
[This review was collected as part of a promotion.] The white plastic on the top shelf keeps cracking this is the 2nd time this has happened
Response from lg.comBy LG Customer Experience team, Customer Care, January 25, 2024
Hey there! We understand how concerning that might be and appreciate you bringing this to our attention. Please private message us on social media @LGUSSupport with your contact information, model, and serial number. We're here to help - just a DM away. ^Gaby
Written by a customer while visiting lg.com
Posted by: Ziad abdalnour
Verified Purchase:Yes
[This review was collected as part of a promotion.] Do not buy this product it’s frosting and to get it repaired is not worth it plus the maintenance department is not helpful at all
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 24, 2024
Hey there! Thank you for taking the time to leave a review. We are continuously updating our products, and your feedback is vital to that process. If you have any ideas, please let us know here: http://spr.ly/6426Tm2p0. ^Gaby
Written by a customer while visiting lg.com