Customer reviews from lg.com
LG - 23.8 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.1
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
76
4 Stars
24
3 Stars
14
2 Stars
5
1 Star
12
83%of customers recommend this product.
(
94 out of
113)
Customer Reviews for LG - 23.8 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Posted by: HBowner
from North carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] This appears no frills and it is but I love all the storage on the door. The narrow one the bottom is a great organizer
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Diane50
from Gainesville GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this refrigerator for over a year and still love it. I got the black stainless, it has lots of room and easy to clean.
Pros: Style/Design, Features/Settings, Performance
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Chukky
from Massachusetts
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife couldn't choose otherwise, because it is just we described as what we wanted before going in search for a refrigerator
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Brenda747
from Liberty Township, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this top freezer refrigerator when my refrigerator stop working. Thus far, no issues and the refrigerator is large enough to hold Plenty of food.
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lon84
from Buffalo ny
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great fridge although i did have a minor issue but LG came out in a few days and fixed the problem
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: damomma
from dc metro
Verified Purchase:Yes
[This review was collected as part of a promotion.] This one worked in my awkward kitchen. Shelf was replaced quickly when placed cracked during normal use at 11 months. I'll probably need to replace it again but still like fridge.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
4
Value
3
Response from lg.comBy Jennifer, Social Media, July 13, 2022
We definitely do not want you to feel this way. If you ever need assistance with parts, you can place the order on www.encompass.com or contact us on social media. If you need every need us, just send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
1
Falling apart
on October 23, 2022
Posted by: kstrong
from Jacksonville, Fl
We have had this refrigerator for about 31/2 years and have replaced the shelves in the door twice. The shelf with the cheese drawer right now is held together with duct tape. There are various cracks that we have repaired or just now ignore. Such a shame because I love the surface because no finger prints show up and the ice maker works beautifully. I wish it wasn't made with such inferior material for shelving.
Pros: Style/Design
Quality
1
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, October 25, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Products made now are junk.
on January 17, 2023
Posted by: REASTMAN
from Kimball, Michigan
Eventually the appliances bought 20 years ago quit working and you need to go spend money to replace and end up with junk. I bought this refrigerator 7/16/2021 and ice machine stops working and come to find out its squirting water out the back from behind the white plastic piece and the back of the freezer (picture attached). I also have a LG gas stove that isn't much older than that does not maintain heat or throws an error code.
Quality
1
Features
3
Value
3
Response from lg.comBy Cazzandra Galangco, LG Social Media, January 18, 2023
We appreciate the time you took to share your feedback. We're sorry for the inconvenience you experienced regarding your LG 24 cu. ft. Top Freezer Refrigerator (LTWS24223S) and the heating issue with your LG gas stove. It will be our pleasure to see what we can do to help. Please send us a private message on Facebook or Twitter at @LGUSSupport with your contact information, or call our Customer Service at (800) 243-0000, and we would be happy to assist a loyal customer like you. -Cazz
Written by a customer while visiting lg.com