Customer reviews from whirlpool.com
Whirlpool - 15" 50-Lb. Freestanding Icemaker - Stainless Steel
Average customer rating
4.1
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
41
4 Stars
14
3 Stars
4
2 Stars
3
1 Star
7
78%of customers recommend this product.
(
43 out of
55)
Customer Reviews for Whirlpool - 15" 50-Lb. Freestanding Icemaker - Stainless Steel
Customer Rating
4
Functionality and style
on March 26, 2024
Posted by: CSBor
[This review was collected as part of a promotion.] We searched for the right bar fridge for our new addition. We were looking for flexibility for storing wine as well as other beverages. This product was just the right fit! It offers functionality with style. The adjustable wooden shelves are perfect! So far, the operation is quiet and as promised.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Pleased With Purchase So Far
on May 8, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] We have only had the icemaker a couple weeks. It makes some noise but produces good amount of ice. they guys that delivered and installed it were fantastic and should be recognized please. They went above and beyond, were patient, and friendly, and just did an overall great job. The only problem-The color should not just say stainless. It was hard for me to see online that the handle, sides and inside were black.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very Bad Service and Machine
on July 19, 2024
Posted by: DanaJoe
from Jacksonville, TX
I bought this ice machine 3 years ago and it has already stopped working, I replaced the pump, control board, condenser and still don’t work. I contacted whirlpool service and repair and they sent out someone from All American Appliance repair and the man picked it up and said it will be fixed in a week, 3 months later he still has it at his shop and says it’s working but he wants to make sure it keeps working. 2 weeks go by and I find where they are located and go to get the machine and discover it was never, ever working and still don’t work. Not sure they even looked at it. Whirlpool should not send out crooked people. They were surprised we found them when we showed up. This machine is not a good machine, my brother had a different brand and I should have bought it. Shame on Whirlpool for dealing with shady appliance repair.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 19, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 566002.
We’re looking forward to hearing from you.
Marcos o
We’re looking forward to hearing from you.
Marcos o
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disappointed in my purchase
on July 23, 2024
Posted by: Jsteig5
from Colorado
[This review was collected as part of a promotion.] Not a great product, not a great service department.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 24, 2024
We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Had one just like it
on July 26, 2024
Posted by: Galveston House
from Galveston Island Texas
[This review was collected as part of a promotion.] I bought this a few weeks ago and only set it up yesterday so let's see how it performs.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on August 5, 2024
Posted by: EdSl
[This review was collected as part of a promotion.] It is terrific, no issues at all, highly recommend
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very pleased
on October 3, 2024
Posted by: Lala718
[This review was collected as part of a promotion.] I purchased this 2 weeks ago after my GE Monogram quit after 12 years & im very pleased with the quietness and clear ice it makes. My previous ice maker did not have a filter like this one & I feel so much better about having this addition in assuring clean ice.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on October 29, 2024
Posted by: gr8ful_marc
[This review was collected as part of a promotion.] We have only been using this machine for two weeks. I will say that the bin is always full, but I highly doubt that this is capable of producing 50 lbs per day - it took two days to initially fill. The ice is always wet, and the unit seems to constantly add water or generate excess water.
I will say that the ice is clear and the machine is easy to use. It fits well under the wet bar counter, and it looks nice.My biggest complaint is that the sales material described the ice as '3/4" cubes', but what it really produces is 3/4" chips that are only about 1/4" thick. Our main purpose for an ice maker was for entertaining around our pool in the summer, but these chips won't last long in a cooler or a pitcher.
Written by a customer while visiting whirlpool.com