Customer reviews from whirlpool.com
Whirlpool - 15" 50-Lb. Freestanding Icemaker - Stainless Steel
Average customer rating
4.1
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
41
4 Stars
14
3 Stars
4
2 Stars
3
1 Star
7
78%of customers recommend this product.
(
43 out of
55)
Customer Reviews for Whirlpool - 15" 50-Lb. Freestanding Icemaker - Stainless Steel
Customer Rating
1
Installed 5 months ago and no longer working
on April 12, 2023
Posted by: New Builder
[This review was collected as part of a promotion.] Bought for a new house. Ordered early so we would have it. Bought May 2022, installed Nov 2022. Icemaker has quit working in April 2023. Scheduled service repair thru Whirlpool online and have not heard from service repairman yet.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 12, 2023
Thank you for sharing your insights with us, New Builder. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 302084.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very Disappointed
on May 1, 2023
Posted by: Current Situation
from Corolla, NC
[This review was collected as part of a promotion.] The water feed tube was missing. My contractor had to use old line from previous unit. Then the motor stopped working after 2 months. Very frustrating. Now I have to wait for Whirlpool tech and hope Whirlpool honors the warranty.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 2, 2023
Thank you for sharing your insights with us, Current Situation. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 314043.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Ice machine
on June 9, 2023
Posted by: Herb
from Boca Raton FL
[This review was collected as part of a promotion.] The 3rd one was the charm, finally got the model with the drain pump, but could not reach a Whirlpool service tech, after 4 attempts, to install it, so I did it myself! Fortunately I'm pretty handy and have my own tools or I would still be waiting! Another interesting fact "they no longer come with the standard filter installed, its optional!"
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Only worked for 2 weeekd
on July 28, 2023
Posted by: Icelover
from Little Rock, AR
[This review was collected as part of a promotion.] I bought this and after install, it only worked 2 weeks. I am currently waiting on a repairman to come, which was 2 weeks out. I’m not happy, considering the price paid.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Maytag Team, Consumer Care, July 28, 2023
Thank you for sharing your insights with us, Icelover. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 363253.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Thermistor location fixed vs variable
on February 5, 2024
Posted by: RCDJ
[This review was collected as part of a promotion.] I recently purchased the Whirlpool 15” ice-maker to replace the GE Monogram 15” ice-maker I’ve had for 12 years.
They are very similar in design, but one thing Whirlpool could change is to allow for adjustments (lowering & raising) the thermistor to control how full the ice bin fills with ice. Whirlpool fixes the thermistor in the high position so the machine is always filling to max capacity, which isn’t needed most of the time; just when entertaining. GE Monogram’s thermistor is adjustable.
They are very similar in design, but one thing Whirlpool could change is to allow for adjustments (lowering & raising) the thermistor to control how full the ice bin fills with ice. Whirlpool fixes the thermistor in the high position so the machine is always filling to max capacity, which isn’t needed most of the time; just when entertaining. GE Monogram’s thermistor is adjustable.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Icemaker
on August 9, 2019
Posted by: Firm Administrator
from New York City
Gender:Male
[This review was collected as part of a promotion.] We have this about a month and I have no complaints. I can't help but wonder if our modell is running cold enough because it seems the pump runs quite often. Will be purchasing a thermometer to check this.
The cubes are smaller than the prior similar model which lasted only 4 years so u need to wait and see.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on July 18, 2019
Posted by: Nonna1
from Old Hickory, Tn
Gender:Female
[This review was collected as part of a promotion.] We bought this ice machine 2 weeks ago and and it has been a great addition to our downstairs recreation room. We have a pool and use a lot of ice in the summer. This machine is making great ice and has a feature to make ice faster which helps keep up with the demand. We like the option of putting a filter in the machine to filter the impurities and chemicals from the ice too. The light is also a nice feature. We are considering buying a Whirlpool ice machine for the kitchen too.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect ice
on August 16, 2019
Posted by: MichaelVC
from Houston, TX
Gender:Male
[This review was collected as part of a promotion.] Makes lots of crystal clear chewable ice. Quite operation. Bin is always full. Was extremely easy to set up and install.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com