Customer reviews from lg.com
LG - 11.1 Cu. Ft. Top-Freezer Refrigerator - Platinum Silver
Average customer rating
4.5
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
42
4 Stars
7
3 Stars
3
2 Stars
3
1 Star
2
90%of customers recommend this product.
(
36 out of
40)
Customer Reviews for LG - 11.1 Cu. Ft. Top-Freezer Refrigerator - Platinum Silver
Posted by: Cambo
from Fleming Island, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is by far the best residential refrigerator we have ever had in our RV! The size is just right to carry enough frozen and refrigerated food for a 10 day trip. Another plus is that it runs on AC current.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Felix61
from New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator a month ago, very happy with it.
Pros: Quality
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Won't stop beeping
on February 28, 2021
Posted by: namedujour
from Kalamazoo, MI
I have had the refrigerator for 8 months. It works fine - except that the door hangs too low, and if your foot is in the way you'll be very unhappy. The primary problem is the "smart" (per se) design. Something needs to be reset or replaced on the refrigerator, and my only notification is a BEEP every 30 seconds. I have tried pushing every button, plugging and unplugging the refrigerator, pulling out the water filter and putting it back in, looking for help online (help was all for other LG appliances) downloading a smart app and adding the refrigerator so the app could "diagnose" the problem. LG never thought of a warning light on the refrigerator itself - too user-friendly, apparently. The app was slow, this appliance isn't really well-represented by the app so appliance descriptions and directions aren't precise, and it took me an hour to set things up because the app kept freezing. Ultimately, the app could NOT diagnose the problem. If LG had had the foresight to install a Reset button along with the warning light, I would not still be sitting hear, listening to a BEEP every 30 seconds with no recourse. I cannot tell you how absolutely unhappy I am right now - on a Sunday night - to know I'm going to have to call LG Customer Service tomorrow, two days after the beeping began, to find out how to shut it up. I am disappointed that a company has so little respect for its customers that it designs appliances that are impossible to manage without extensive effort.
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, March 2, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mmarie
from Syracuse, New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] Gorgeous and no smudges. I leave the door open constantly, so the bell alert is perfect fir me. I wish the freezer had one! The LED is so much nicer on my eyes and the sleek no handle feature is my favorite.
I do wish the warning sticker wasn’t placed where I can see it. Too hard to remove so it just stays there. So I suggest not placing stickers in eye view.
Pros: Style/Design, Features/Settings, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: GerryHawkes
from Woodstock, VT
Verified Purchase:Yes
[This review was collected as part of a promotion.] As a product designer myself, I have found this refrigerator to be beautifully designed and quiet.
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LAD1
from Palm Beach Co
Verified Purchase:Yes
Happy with my purchase good quality and quiet durable
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: sharik14
from Arlington, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refridgerator a few weeks ago. It's basically as advertised. Reasonably quiet, cooled down right away, solidly designed and no complaints. And it's attractive with a brushed metal exterior, as you can see in the photos.
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: CyndiR
from Connecticut
Verified Purchase:Yes
[This review was collected as part of a promotion.] So happy I chose this unit! It wasn't in the store so I ordered online. The space for its fit was specific so I selected it by brand and measurement. The unit is far more attractive than shown. Super cold on a moderate setting. Great shelf space. Smooth finish, low-noise compressor.
Pros: Style/Design, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com