Customer reviews from Samsung US
Samsung - 5.8 Cu. Ft. Self-Cleaning Fingerprint Resistant Slide-In Electric Induction Convection Range - Black Stainless Steel
Average customer rating
3.6
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
28
4 Stars
7
3 Stars
1
2 Stars
4
1 Star
14
47%of customers recommend this product.
(
14 out of
30)
Customer Reviews for Samsung - 5.8 Cu. Ft. Self-Cleaning Fingerprint Resistant Slide-In Electric Induction Convection Range - Black Stainless Steel
Customer Rating
5
Love it
on April 3, 2022
Posted by: Gerard
from Windsor Locks, CT
we've had the stove and oven for a few years and love it. instant control of heat level on stove, the blue leds are useful when you turn on the wrong burner by mistake, and the smooth flat top is easy to clean.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
on December 23, 2022
Posted by: Joeycc
from edmonton, ab
I owned this oven since 2017 in 2019 I replaced the board after getting error c31, and just now again in 2022 I am cooking potatoes and it again overheated with error c31, I dont think I will replace it again, samsung owes me money this is a known issue they should have fixed for free or at least give a coupon to buy a different stove.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, December 28, 2022
Greetings,
We're happy to be of service, Joeycc. We're here to help in the best way possible with your range.
Most information codes on a range can be cleared with a reset. However, some error codes may require additional steps to get the problem solved. Learn more from these details.
I have shared your model's user manual for the information codes. Turn to page 58 for reference:
https://downloadcenter.samsung.com/content/UM/201904/20190417144221264/NE58K9560WS_AA_AC_DG68-00722A-07_EN-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145287448, to help our team pull up your information.
Have a great day!
^Chrystel
We're happy to be of service, Joeycc. We're here to help in the best way possible with your range.
Most information codes on a range can be cleared with a reset. However, some error codes may require additional steps to get the problem solved. Learn more from these details.
I have shared your model's user manual for the information codes. Turn to page 58 for reference:
https://downloadcenter.samsung.com/content/UM/201904/20190417144221264/NE58K9560WS_AA_AC_DG68-00722A-07_EN-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145287448, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Some good things, some bad things.
on February 15, 2023
Posted by: Cook
Supposed to receive compensation for review but this is my own opinion. The induction range is nice looking and I like better than my old electric coil range. I would give it really good reviews with the exception of a few drawbacks. If you bump the range it turns the oven on when you don’t want and turns it off if you are in the process of cooking something. It has one button for locking the range and stove top when it should have separate buttons for the oven and one for the cooktop. Also it needs to have some kind of barrier or something jutting out so that the oven doesn’t get turned on or off depending on whether you are trying to use the oven or not. Very bad design. As far as the oven is concerned the bake and roast with convection is great but the air fryer is not good. The air fryer does not work well. It takes longer to cook something than what the food directions say as well as the temperature not working properly. One of the really good things I can say is how easy it is to clean. I only have to use microfiber cloths, one that is wet and a separate to dry. That has been great! I had to buy new pots and pans that are magnetic for the induction and I found the ones with a thick bottom to be key to cooking properly. I suggest starting your stove temperature on low and adjusting from there in order to get used to it so as not to burn your food.
Features
4
Performance
4
Design
2
Value
4
Response from Samsung USBy Leo, Samsung Care, February 20, 2023
Hi Cook,
We are here to help with this Samsung range model.
I have shared this model's user manual and Samsung links that can help with the experience on this Samsung range.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
The control panel can be locked using the control lockout. This feature lets you lock the buttons on the touchpad so they cannot be activated
accidentally. Turn to page 43 of the user manual shared below.
This range model, in addition, is not equipped with an air fry feature. Turn to page 34 for the minimum and maximum settings of the feature this range has.
https://downloadcenter.samsung.com/content/UM/201904/20190417144221264/NE58K9560WS_AA_AC_DG68-00722A-07_EN-CFR.pdf
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145473890 to help our team pull up your information.
Leo
We are here to help with this Samsung range model.
I have shared this model's user manual and Samsung links that can help with the experience on this Samsung range.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
The control panel can be locked using the control lockout. This feature lets you lock the buttons on the touchpad so they cannot be activated
accidentally. Turn to page 43 of the user manual shared below.
This range model, in addition, is not equipped with an air fry feature. Turn to page 34 for the minimum and maximum settings of the feature this range has.
https://downloadcenter.samsung.com/content/UM/201904/20190417144221264/NE58K9560WS_AA_AC_DG68-00722A-07_EN-CFR.pdf
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145473890 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Still loving it
on February 16, 2023
Posted by: Yalf
I’ve had this range for 3 years and love it. Super easy to clean. Heats up fast.
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t Buy
on October 31, 2023
Posted by: William
This range is great when it works however if it breaks good luck repairing. The glass top can not be repaired or replaced, you must replace entire range. Look up reviews online! Had an electrical surge and it took almost 3 months for a replacement. We are having to replace range which is less than 8 years old due to 2 burners gone bad and oven won’t get higher than 265 degrees. Range has great features until it goes down DON’T BUY.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
2
Value
1
Response from Samsung USBy SEA Care, November 1, 2023
William, we appreciate you reaching out to us and sharing your experience with two burners not working and the oven temperature not going about 265 degrees. We are here to help you get the range back on track.
Please see the links, hyperlinks, and user manual page for more details on what steps need to be done to get the range back on track.
Cooktop burners will not turn on
https://www.samsung.com/us/support/troubleshooting/TSG01001974/
Cannot set Samsung oven temperature above 288 degrees
https://www.samsung.com/us/support/troubleshooting/TSG01110263/
Calibrate your oven's temperature
https://www.samsung.com/us/support/answer/ANS00049012/
Please see page 42 under the "Thermostat adjustment" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/201904/20190417144221264/NE58K9560WS_AA_AC_DG68-00722A-07_EN-CFR.pdf
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146473723) to help our team pull up your information when you message us.
Have a great day.
^Charles
Please see the links, hyperlinks, and user manual page for more details on what steps need to be done to get the range back on track.
Cooktop burners will not turn on
https://www.samsung.com/us/support/troubleshooting/TSG01001974/
Cannot set Samsung oven temperature above 288 degrees
https://www.samsung.com/us/support/troubleshooting/TSG01110263/
Calibrate your oven's temperature
https://www.samsung.com/us/support/answer/ANS00049012/
Please see page 42 under the "Thermostat adjustment" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/201904/20190417144221264/NE58K9560WS_AA_AC_DG68-00722A-07_EN-CFR.pdf
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146473723) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy, get another brand.
on September 18, 2025
Posted by: done_with_samsung
from Chapel Hill, NC
We've had this unit for many years. At least once a month, we get a C-F0 error. We've had both main and display board replaced, and paid for all the service calls around getting it "fixed" Even after replacement ( a few years ago ) , we continued to get this error. I'm not paying for another service call or replacement part.
I contacted the samsung "repair" line, asking for a replacement range, or at least a discount on a new model. They flat-out refused.
Bottom line, stay away from this unit in particular and Samsung in general. There are other brands with much better reputations.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, September 18, 2025
Greetings, We are here to assist you at any time. We would like to have a direct conversation with you to discuss your overall experience with your range, review available options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150764528, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150764528, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US