Customer reviews from Samsung US
Samsung - 5.8 Cu. Ft. Self-Cleaning Fingerprint Resistant Slide-In Electric Induction Convection Range - Black Stainless Steel
Average customer rating
3.6
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
28
4 Stars
7
3 Stars
1
2 Stars
4
1 Star
14
47%of customers recommend this product.
(
14 out of
30)
Customer Reviews for Samsung - 5.8 Cu. Ft. Self-Cleaning Fingerprint Resistant Slide-In Electric Induction Convection Range - Black Stainless Steel
Customer Rating
1
Beware!
on November 11, 2019
Posted by: Kim in colorado
from Colorado Springs CO - USA
after using the oven for approximately 13 months. i received an error c-31. this is a known problem. i have had the motherboard replaced 3 times and am unable to use this oven
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 12, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful Range
on September 20, 2016
Posted by: Tokboss
from Boston
Expertise:Intermediate
Love this induction range! Beautiful design,- form AND function. Cooks fast and even. Under 5 minutes to boil a large pot of water! Very easy to clean too (with Creamabrite) love the huge oven without exposed heating coil. Wifi is a nice feature, but not totally necessary . The glass control panel is also easy to clean. The gripes: Broiling is done with the oven door closed which is a little difficult to get used to - The oven shuts off if the door is left open. The timer alarm is a little low on volume. You can easily turn the oven on by brushing up against it , but it does require a confirmation to actually start a function , and there is a very easy to use lock out feature that locks the control panel . Very minor grapes considering I really love this range .
Pros: Bright display, Durable, beautiful design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeded my expectation, by far!!!
on November 2, 2018
Posted by: Seaniii
from Los Angeles, CA
Expertise:Beginner
I am glad i made the right choice, so much better than gas stove, cooks 3x faster, and so much easier to clean.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Oven melts circuit board
on May 22, 2020
Posted by: BennyG
we absolutely love the induction, but ours is less than 5 months old and displaying the c-31 error code. this is a known problem with these ovens. seems like they need some more heat shielding.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 17, 2020
Hello! Here is a link that will help resolve any error code concerns that you may have https://bit.ly/2RCs3qs ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Buy the extra warranty (or a different oven)
on May 6, 2021
Posted by: Alison
from Nashville, TN
this oven has a clear design flaw that allows the main frame to overheat. the first time we got the “c31” error was after a self clean. oven was only a few months old so it was repaired - replaced the entire electronics board. second and third time this happened was after cooking pizza at 550 degrees. i have owned this oven less than 2 years and am on my third repair. there is no doubt in my mind that it will break a fourth time and i will get it replaced by the warranty. hopefully by then there will be a new model available. very thankful i bought the warranty, but wish i could use my oven. going to call for my third repair tomorrow.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 7, 2021
I sincerely apologize for the inconvenience this has caused you. Even though we are grateful you have an extended warranty; We are still disappointed that you had to endure this. If you would like to have, service set up, feel free to reach out to our Social Media group. You can contact them by using the information below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143284071
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143284071
Written by a customer while visiting Samsung US
Customer Rating
1
Long time Samsung fan being completely letdown.
on March 18, 2021
Posted by: Phil La
from Indiana
i ordered this range and from the very start it has been a horrible experience. first xpo delivery decides that they won't install it half way for some reason even though on my invoice i was charged for it. after having it installed i get a c-f0 error before i could even use the machine. after dealing with samsung care to send a tech out to fix it, they take over a week since they have to wait for parts to arrive. that seems fair, except when the technician finally comes to fix it he finds out that they ordered the wrong part so he couldn't even complete the repair. another week of waiting for him to finally come out with the right part and then he says it is too hard to fix and recommended that i exchange it for a new one. issue still unresolved.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, March 19, 2021
This doesn't sound very good for someone to deal with. Thank you for alerting us of the issue. You have been very patient, Phil. Going from the information provided, it looks like you will be getting a replacement. If you have any questions about the process or need updates, please contact us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143093510
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143093510
Written by a customer while visiting Samsung US
Customer Rating
2
Great Product when it Works
on March 18, 2021
Posted by: DaveH
i purchased a slide-in induction range in 2015. everything was great for 4.5 years then the problems started. first one of the convection fans failed in january 2020, then in january 2021 both the circuit boards that power the cooking service failed. apparently there is a problem getting these boards as the servicing company that is doing the repair is still waiting on getting the boards. so unable to cook via induction for nearly 3 months. dissatisfied is an understatement, especially since this range cost about $3000 originally.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, March 19, 2021
We definitely appreciate you bringing this to our attention, Dave. I hope we can get you cooking back on your range again soon. If you have any follow-up questions about the repair or need updates. We are just one click away to chat. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 114303947
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 114303947
Written by a customer while visiting Samsung US
Customer Rating
1
Absolute trash
on April 13, 2021
Posted by: Mitchell
from 97223
do not purchase!!!! rarely works as it's supposed to, the oven part is fine, but the stove is basically worthless. sometimes when it feels up to it, it will boil water and that's about it. customer service is of no help and getting anything repaired by samsung is a nightmare. do yourself a favor and don't waste your time dealing with a product so poorly made.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 14, 2021
I understand you are very frustrated right now with the range, and your concerns are important to us. It sounds like you are having a hard time getting service for your range. That's no problem. We would be happy to get that done for you. Just contact our Social Media team for assistance. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143187306
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143187306
Written by a customer while visiting Samsung US