Customer reviews from Samsung US
Samsung - 5.8 Cu. Ft. Self-Cleaning Fingerprint Resistant Slide-In Electric Induction Convection Range - Black Stainless Steel
Average customer rating
3.6
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
28
4 Stars
7
3 Stars
1
2 Stars
4
1 Star
14
47%of customers recommend this product.
(
14 out of
30)
Customer Reviews for Samsung - 5.8 Cu. Ft. Self-Cleaning Fingerprint Resistant Slide-In Electric Induction Convection Range - Black Stainless Steel
Customer Rating
4
stylish, and induction is great
on August 1, 2017
Posted by: Anonymous
This is a massive improvement on our old electric range. The induction thing works well, and it looks nice in the kitchen.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome stove
on December 11, 2019
Posted by: Hardygurl
from Hazleton
[This review was collected as part of a promotion.] Love the touchscreen,love how it shows the temperature when it goes up,cooks all my food great.Id recommend this product to anyone
Response from The InsidersBy ^Cat, Samsung Cares, December 13, 2019
Samsung is excited to know that we have added something special to your kitchen with the sleek design of our range without having to sacrifice a powerful performance. We appreciate your recommendations and welcome you to the Samsung experience. Happy Cooking! ^C
Written by a customer while visiting The Insiders
Customer Rating
1
What happened to flex duo?
on April 9, 2019
Posted by: CyberJoe
from San Diego, CA
Expertise:Expert
I like everything about this range: layout of cook surface, front controls, and virtual flame but what happened to the flex duo feature?!
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, April 10, 2019
CyberJoe, thank you for bringing this to our attention! We really appreciate your concern about the flex duo. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
I think it may be great
on June 18, 2018
Posted by: Jarifrancis
from Fl
Expertise:Intermediate
We have had for one month and have had servicemen out 3 times and now have another problem. Very disappointed overall.
Cons: Did not meet expectations, poor service
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 8, 2022
Hello Jarifrancis,
Thank you for reaching out. We appreciate you letting us know that you have had servicemen out fr three times and now have another problem with your Samsung range. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to our Support Page containing the troubleshooting steps you may try when your Samsung range has issues.
https://www.samsung.com/us/support/search/?query=Slide-In%20Induction%20Ranges&page=1&sort=relevance&SiteType=support&SupportTopics=How%20To&ModelCode=N0053416&referrerPageUrl=https://www.samsung.com/us/support/home-appliances/ranges/induction/slide-in/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE58K9560WS/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144580032
-Angelica
Thank you for reaching out. We appreciate you letting us know that you have had servicemen out fr three times and now have another problem with your Samsung range. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to our Support Page containing the troubleshooting steps you may try when your Samsung range has issues.
https://www.samsung.com/us/support/search/?query=Slide-In%20Induction%20Ranges&page=1&sort=relevance&SiteType=support&SupportTopics=How%20To&ModelCode=N0053416&referrerPageUrl=https://www.samsung.com/us/support/home-appliances/ranges/induction/slide-in/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE58K9560WS/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144580032
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Love the look!! Great Range!!
on November 2, 2018
Posted by: echo2788
from jacksonville Fl
Expertise:Expert
love the Range especially the fact it uses induction/magnetic technology. i had this oven since march2018 and the glass top is still clean with no cooked on residue due to the fact that the surface doesnt heat up but rather the cookware.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
A thing of beauty
on November 2, 2019
Posted by: branspassag
from Kennesaw
[This review was collected as part of a promotion.] The induction stove is a thing of beauty. Sleak and beautiful. You need to make sure you have the right pots and pans for the stove stop but if you do the water boils very quickly. The blue projection flames is a great safety feature so we know it is on and so does my toddler and to stay away. The stove works quickly and efficiently using the circulation fans . It was easy to connect to my phone so I can see the stats and ensure it is off. I received this product at a reduced price for my honest review
Response from The InsidersBy ^Cat, Samsung Cares, November 5, 2019
Beauty gets the attention…Performance ensures loyalty! Samsung is happy that you love your new range and that we have exceeded your expectations with our sleek design and innovative features. We welcome you to the Samsung experience. ^Cat
Written by a customer while visiting The Insiders
Customer Rating
5
Sleek
on November 13, 2019
Posted by: lilgumby1
from Glen Allen
[This review was collected as part of a promotion.] This Samsung Range is a perfect addition to our newly renovated kitchen. We love the the faster, more even heating of the induction elements. The virtual flame provides a virtual gas look for those with an electric range. This range provides a lot for functions that your normal range offers, for example you have a slow cook, dehydrate and bread proof option. We are looking forward to many years of cooking with this induction range. If you are in the market for a new range, definitely consider giving this sleek range a look.
Response from The InsidersBy ^Cat, Samsung Cares, November 15, 2019
We are thrilled to know you love your range and thank you for selecting Samsung for your cooking needs. Happy Cooking! ^Cat
Written by a customer while visiting The Insiders
Customer Rating
5
Amazing!
on November 13, 2019
Posted by: jkipetez
from San Antonio
[This review was collected as part of a promotion.] Oh em gee! This induction range is amazing!!! I would of never thought I would be so excited to get a stove. This stove's is beautiful. I've used it alot! And it works great! It cooks my food evenly, it does not make my house hot as a gas stove would. It's very easy to clean and my favorite feature is the lock!! I love that I can lock the oven because I have a curious one year old that loves to open things. The temperatures are spot on. I absolutely love it!
Response from The InsidersBy ^Cat, Samsung Cares, November 15, 2019
It is amazing when something has entered your life that you did not know you wanted until you have it! Samsung is happy that you love your new range and that we have exceeded your expectations with our sleek design and innovative features. We welcome you to the Samsung experience. ^Cat
Written by a customer while visiting The Insiders