Customer reviews from Samsung US
Samsung - 5.8 Cu. Ft. Self-Cleaning Fingerprint Resistant Slide-In Electric Induction Convection Range - Black Stainless Steel
Average customer rating
3.6
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
28
4 Stars
7
3 Stars
1
2 Stars
4
1 Star
14
47%of customers recommend this product.
(
14 out of
30)
Customer Reviews for Samsung - 5.8 Cu. Ft. Self-Cleaning Fingerprint Resistant Slide-In Electric Induction Convection Range - Black Stainless Steel
Customer Rating
1
Failed to work
on December 10, 2018
Posted by: JGWM
Expertise:Intermediate
We started using this oven about 4months ago. We don't typically cook very much. So far the oven failed to work twice giving us each time error C-31 (indicating high PCB temp error).
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 14, 2019
JGWM, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information about your concerns:
*Range Information Codes: http://bit.ly/2SzVWKT
Thank you for being a part of the Samsung family! ^Cat
*Range Information Codes: http://bit.ly/2SzVWKT
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY - REPAIR PARTS NOT AVAILABLE
on August 26, 2019
Posted by: Anonymous
this range is throw away. can't get repairs. my olive oil bottle toppled and hit the edge. now a crack runs across stove top. replacement part not available!! stay away
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 29, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on December 31, 2019
Posted by: Bethany
from 32459
purchased and left in box for 3 months. used for 1 year and oven quit. code c-31 just like all the others. just out of warranty of course.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 31, 2019
I see that you currently had service for your range, and Samsung is pleased to know that when you needed assistance you knew we would be here for you! Thank you for your support and loyalty to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Dual convention fans poor
on November 25, 2019
Posted by: Maggie
[This review was collected as part of a promotion.] poor quality , both convention fans bad...do not buy. one fan never worked, poor customer service. induction good but does not compensate for other issues.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, November 27, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that addresses your concerns:
• Oven Does Not Cook Well: http://bit.ly/2Be9nph
• Oven Takes a Long Time to Reach Set Temperature: http://bit.ly/2sh6KOp
• Oven does not heat: http://bit.ly/2K4ukc7
• User Manual: http://bit.ly/2UTsehx
Thank you for being a part of the Samsung family! ^Cat
• Oven Does Not Cook Well: http://bit.ly/2Be9nph
• Oven Takes a Long Time to Reach Set Temperature: http://bit.ly/2sh6KOp
• Oven does not heat: http://bit.ly/2K4ukc7
• User Manual: http://bit.ly/2UTsehx
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing oven
on August 16, 2016
Posted by: Modem7890
from Melbourne, Fl
Expertise:Intermediate
We found this oven to simple to operate and the induction cooktop is fast and is as easy to control as natural gas. Easy to connect to wifi which has some cool features like self diagnostic. Very happy with this appliance.
Pros: Bright display, virtual flame is great
Cons: none
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What a Beauty!
on July 5, 2016
Posted by: LorrW
from North Carolina
Love this range. I always cooked with electric but never induction also standard oven never convection. All I can say it WOW. The induction cook top is faster and more effiecent that a standard electric range. I love the convection oven. Cakes, pies and cookies come out fluffier and crispier. I don't know why I waited so long to buy one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
range
on April 25, 2020
Posted by: paul
[This review was collected as part of a promotion.] i bought abut 3 years ago. after few months, the two sides haven't work . until now i am using the other 2 sides only. i got a 2 code showing .
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy ^Lena, Samsung Care, July 8, 2020
Hello paul, you are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Lena
Written by a customer while visiting Samsung US
Customer Rating
5
Easier to clean than all other brands
on October 11, 2019
Posted by: DrWuby
from Sunnyvale, CA
[This review was collected as part of a promotion.] the cooktop lends it self to easy cleaning. its edge-to-edge cooktop has no metal borders, and its controls are not at the top to collect greasy spills. much better design than those from ge or bosch.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, December 31, 2019
We are thrilled to know you love your range and thank you for selecting Samsung for your cooking needs. Happy Cooking! ^Cat
Written by a customer while visiting Samsung US