Customer reviews from whirlpool.com
Whirlpool - 15" 29-Lb. Freestanding Icemaker - Black
Average customer rating
4.3
(222 Reviews)
Rating breakdown 222 reviews
5 Stars
143
4 Stars
41
3 Stars
20
2 Stars
7
1 Star
11
85%of customers recommend this product.
(
155 out of
183)
Customer Reviews for Whirlpool - 15" 29-Lb. Freestanding Icemaker - Black
Customer Rating
5
Great Ice
on April 18, 2023
Posted by: James B
from Houston TX
[This review was collected as part of a promotion.] It took forever to get this ice maker due to supply issues. Had to order the one without the pump and then order the pump separately and put everything together
Worth the wait and effort. We had this unit in our old house and my wife loved it. Really missed it in the new house. Had to wait over six months to get it but the wife is now happy. Nice clear ice cubes!
This unit also seems quieter than the old one I had from 8 years ago.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
WHIRLPOOL APPLIANCES
on August 24, 2023
Posted by: CYNTHIA
from AMELIA ISLAND
[This review was collected as part of a promotion.] We have all Whirlpool appliances. Love them..............ONE SUGGESTION.............UPGRADE YOUR WHITE PAINT..............FLAKES OFF EARLY ON
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very inferior delivery and installation no water
on September 5, 2023
Posted by: Ivan
from Montgomery Texas
[This review was collected as part of a promotion.] Terrible installation
Water won’t drain Fills with water
Water won’t drain Fills with water
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 12, 2023
Hi Ivan,
We value your time and would like to look into the concerns with your Ice Maker. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Ice Maker style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 389592.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Ice Maker. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Ice Maker style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 389592.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Love it and wish it work
on October 4, 2023
Posted by: Debbie
from Deland, FL
This was installed a year ago. We went on a business trip and came home to an empty ice machine witth the clean light on. We cleaned it, turned it back on and nothing. A family member who has one told us sometimes you have to clean it more than once. We have cleaned it 2 more times and it still does not work. Very convenient this occurred right after the warranty went out. The unit is very loud, we have an open concept house and you can hear it all over.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not Working
on January 8, 2024
Posted by: Frustrated
[This review was collected as part of a promotion.] Bought this product in November and it is now not working. Woke Christmas morning to find water coming out of the machine. Inside it was filled with water. Bailed the water out and turned it off. Next day restarted it and same thing happened. Have a call into the service man who installed it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 10, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 462961.
We’re looking forward to hearing from you.
Michael D
We’re looking forward to hearing from you.
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
5
Best ice available!
on April 25, 2024
Posted by: Larry771
from California
[This review was collected as part of a promotion.] This is our second identical ice maker and we love the ice it produces which is perfect for drinks. The ice is clear in 3/4" x 1/2" squares and remains frozen in the reservoir unlike most machines so it lasts much longer in drinks and does not waste water. Daily ice output should be plenty for a family and guests and it is perfectly sized for replacing a trash compactor in the kitchen. Great product when maintained properly with timely cleaning intervals.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on September 12, 2024
Posted by: Fofo
[This review was collected as part of a promotion.] I bought this to replace my old one that I had for 15 years. Great product!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Would NEVER buy again
on November 27, 2023
Posted by: GeeEss
from Toronto, ON
I would definitely NOT recommend this product. It was sold to me as an icemaker that can store up to 25lbs of ice but no where on the website does it say that it is an ice-maker ONLY. This means that the unit is not refrigerated and so does not keep the ice frozen. Instead, it makes the ice, stores it in a large bin, and then the ice slowly melts as it continuously makes more. It makes no sense. I tried contacting customer support and even their own associates didn't understand that it's only a storage bin with no refrigeration--when they finally realized what I was talking about they refused to let me exchange it for a different unit.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA SOCIAL CARE, November 28, 2023
Hello, GeeEss! Thank you for taking the time to review your Whirlpool appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@whirlpool.com. Kindly provide us with your model and serial number, your phone number, and your review ID (275684139). Thank you! -Justine
Written by a customer while visiting whirlpool.com