Customer reviews from whirlpool.com
Whirlpool - 15" 29-Lb. Freestanding Icemaker - Black
Average customer rating
4.3
(224 Reviews)
Rating breakdown 224 reviews
5 Stars
144
4 Stars
42
3 Stars
20
2 Stars
8
1 Star
10
85%of customers recommend this product.
(
157 out of
184)
Customer Reviews for Whirlpool - 15" 29-Lb. Freestanding Icemaker - Black
Customer Rating
2
Thin Ice
on September 12, 2025
Posted by: Danny
[This review was collected as part of a promotion.] My new ice maker is making thin ice. I would like it to be thicker if possible. Can someone help me?
Response from whirlpool.comBy Branded Team, Consumer Care, September 12, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Ice Maker. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6423AMQ05 or Direct Message on Instagram at http://spr.ly/6424AMQ0g, so we can look into this matter further for you. When responding, please include your contact information, Ice Maker model/serial number, and reference Case # 796758
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very nice ice machine.
on September 19, 2025
Posted by: rick
[This review was collected as part of a promotion.] Great machine for small craft ice. Quiet compared to my old machine.. Well built. Very happy so far after 1 month of use.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on September 19, 2025
Posted by: Terry
from Mt. Pleasant, SC
[This review was collected as part of a promotion.] This is our second Whirlpool ice machine . We enjoy the small clear cubes. always plenty of ice on hand!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on November 5, 2025
Posted by: MIKE
[This review was collected as part of a promotion.] I wish it made larger ice cubes plus I cannot get the filter cap opened to install a filter
Written by a customer while visiting whirlpool.com
Customer Rating
4
Ice maker
on November 7, 2025
Posted by: IceBreaker
[This review was collected as part of a promotion.] Product is still new, but as of now I’m satisfied w/ice maker, note it is pretty loud…mine is in the butlers pantry behind closed doors.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Doesn't work, but dealer very responsive
on December 10, 2025
Posted by: Frank
from Arkansas
[This review was collected as part of a promotion.] I bought this one week ago. It does not work, but the dealer has been extremely responsive. They sent a lower-level employee out within a few hours of my calling them and sent a technician within two working days. He came yesterday. He said he needed a part that he hoped he could get today and that, if he could, he would install it today. I gave it two stars instead of one because the dealer responded so well.
Response from whirlpool.comBy Branded Team, Consumer Care, December 12, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Ice Maker. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Ice Maker model/serial number, and reference Case # 871050
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice ice
on December 15, 2025
Posted by: RWilson
from New Braunfels, Texas
[This review was collected as part of a promotion.] Brand new and working great. Ask me again in 5 years.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
good icemaker
on December 16, 2025
Posted by: LL22
from Beaufort, SC
[This review was collected as part of a promotion.] I like the size/shape of the cubes. Also, the design of the scooper and holder is well placed for easy access and storage without touching the ice in the bin. One negative is that it makes a lot of periodic noise, much more than my previous icemaker. I can hear water running and the machine humming from our pantry (not close by).
Overall, it is a good appliance.
Overall, it is a good appliance.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com