Best Buy - KitchenAid - 15" 22.8-Lb. Built-In Icemaker - Custom Panel Ready customer reviews - product reviews

Customer Rating

1

Avoid

on March 25, 2024

Posted by: Iceless

If you want to become familiar with the repair team then this is the ice maker for you. We bought this April of 2022. Since September of 23 this machine has been mostly unplugged except for six technician visits. At one point it was in the shop from December until February of 2024. It worked for about two weeks and quit entirely. Now KA is giving the run around. I bought this based on the reliability of the mixer we’ve had for decades. Save yourself the hassle and expense of this “high end” ice machine and choose another brand.

Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 2, 2024

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case #
We look forward to speaking with you.
Marie Q

Written by a customer while visiting kitchenaid.com

Customer Rating

3

My second replacement

on April 28, 2024

Posted by: nuatatud

This is my second replacement. The first replacement lasted 7 years before compressor failed. It is loud in my house which has high ceilings and open area, hard floor; echos. They changed the door hinges which now look like aftermarket cabinet hinges.
Makes nice ice though.

Written by a customer while visiting kitchenaid.com

Customer Rating

1

Wish it worked

on June 8, 2024

Posted by: BevHouston

[This review was collected as part of a promotion.] The few weeks it worked it was great. It oddly didn’t come with a filter. When we put a filter in it started making a horrible noise and stopped making ice. Took the (expensive) filter out and it still didn’t work. We scheduled a service for this week (2nd week in June). So far we are not happy.

Response from kitchenaid.comBy KitchenAid Team, Consumer Care, June 11, 2024

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 548606.
We look forward to speaking with you.
Marie Q

Written by a customer while visiting kitchenaid.com

Customer Rating

3

on June 18, 2024

Posted by: Mister Tom

from Pensacola Beach, FL

[This review was collected as part of a promotion.] We just completed our remodeling of our beach condo and installed the ice maker. We are concerned that the ice maker has been shutting down and all of the ice melts while we are not there for extended periods. The next time we go to the condo, the ice has melted and left a large amount of water in the ice bin.

No, I would not recommend this to a friend.

Written by a customer while visiting kitchenaid.com

Customer Rating

5

Superb and ice maker

on July 14, 2024

Posted by: Wm 76

from Holly Lake Ranch, TX

[This review was collected as part of a promotion.] Replaced an older model of this same KAid that was leaking the Freon after a few months of recharge. This ice maker is perfect, quiet, and produces a full bin of ice in short order. Installed myself in about 30 minutes. Make sure you order the filter at time of purchase, and that it fits this model. Highly recommend this ice maker.

I would recommend this to a friend!

Written by a customer while visiting kitchenaid.com

Customer Rating

1

Do not recommend

on August 2, 2024

Posted by: Parker9

from Parker9

My ice machine has broken down three times in two years. Out of service for over five months total. Currently not working.

No, I would not recommend this to a friend.

Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 5, 2024

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 571884.
We look forward to speaking with you.
Marie Q

Written by a customer while visiting kitchenaid.com

Customer Rating

1

Does not work

on August 28, 2024

Posted by: DonLL

[This review was collected as part of a promotion.] Did not work. Pump was defective. Replacement pump was also defective. I’ve rescheduled a third time to replace it through its warranty.This is a very expensive appliance to not work at all. So far, a huge disappointment.

Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 29, 2024

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 585613.
We look forward to speaking with you.
Marie Q

Written by a customer while visiting kitchenaid.com

Customer Rating

1

Kitchen Aid get better computer boards

on September 26, 2024

Posted by: 123icemaker

[This review was collected as part of a promotion.] I bought this after while holding my nose. We had previuosly bought a higer end fridge for our homestead house and the board went bad about 5 year old. Fast forward and we are building a weekend home. We bought this ice maker hoping that was a fluke. 3 months in the ice maker quits cooling. I drain it clean it and try to get it to start working again, No dICE. So I go back home and next weekend not working again. I get paparework for warranty and before I send it in I go back the 3rd weekend and it is full of Ice.My guess it this board will be bad and un replacable at some near point in the futre also.

Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 26, 2024

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 599485.
We look forward to speaking with you.
Marie Q

Written by a customer while visiting kitchenaid.com