Customer reviews from kitchenaid.com
KitchenAid - 15" 22.8-Lb. Built-In Icemaker - Custom Panel Ready
Average customer rating
4
(230 Reviews)
Rating breakdown 230 reviews
5 Stars
139
4 Stars
30
3 Stars
15
2 Stars
12
1 Star
34
75%of customers recommend this product.
(
133 out of
178)
Customer Reviews for KitchenAid - 15" 22.8-Lb. Built-In Icemaker - Custom Panel Ready
Customer Rating
1
buyers remorse
on April 19, 2020
Posted by: Anonymous
I put this ice maker in my theater room. it makes so much noise and it never stops doing something. I am going to put it in the garage and put something else in it place. Dont buy 'this monster you will regret it. If there was a 0 rating that's what it would get.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, April 20, 2020
Hello mark morrison, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
2 failures in less than 3 years
on June 19, 2024
Posted by: Romac
from Lewes, DE
Icemaker was installed in March 2022. Developed a coolant leak in July 2023 that required a complete replacement of the cooling system. It has failed again in June 2024. I had purchased the 5 yr extended warranty with the icemaker, but apparently the start date for that is a year after the expiration of the manufacturers warranty. Now have to get the extended warranty start date adjusted to make a claim. Not sure who was at fault for that, but another headache for the consumer to resolve.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, June 20, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your icemaker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 553627.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Our New Kitchenaid Icemaker
on January 19, 2022
Posted by: Tim&Linda
from Cross Hill, SC
[This review was collected as part of a promotion.] We are so happy with our new Kitchenaid Icemaker. We had a uline icemaker and it completely stopped working after 3 weeks. This icemaker is so much nicer even though the cost was about the same. Plus, I could not get service for the uline at all where I live. It is more attractive and seems to have features that actually work! The door seals well when you shut it, the ice is uniform and the bin stays full, there is no odd smell from the unit, the sounds are muted very well, the appearance is attractive, the handle is easy to use and I feel confident in its performance because it is a Kitchenaid after all.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Noisy piece of crap that turns itself off
on August 18, 2023
Posted by: Disappointed ...
from NJ
[This review was collected as part of a promotion.] I bought this less than 2 months ago ... at first, all good ... then after about a month, it became very noisy on & off ... sounds like the machine is "struggling" ... after 2 weeks of that nonsense, it has turned itself off and cannot be turned back on
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 23, 2023
Thank you for sharing your experience with us, Disappointed .... We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 375330.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Kitchen Aid Ice Maker
on August 29, 2023
Posted by: JEOB
from Miramar Beach, FL
[This review was collected as part of a promotion.] The ice maker stopped making ice about 4 weeks after I purchased it. I called and scheduled service with Kitchen Aid 7 days ago and the service advisor won't be here for another 3 days. This isn't suppose to happen with a new appliance.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 29, 2023
Thank you for sharing your experience with us, JEOB. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 382414.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Defective Ice Machine
on July 4, 2024
Posted by: Defectiveicemachine
I bought the ice machine a year ago and it failed to make ice after about a month. It has been “repaired” now four times and still does not work.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 10, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your icemaker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 561242.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Luxury at its finest
on October 22, 2021
Posted by: BJ51
from Evansville, IN
[This review was collected as part of a promotion.] The ice cubes can be adjusted in size and the recovery time is quick. The first time I cleaned it, I could not find information on how to turn it off. Called the help number and no one could help. There is a magnet in the middle of the panel that must be pressed to open the plastic shield. This is a different feature from our past models. Be aware that once you have a stand alone ice maker, you will be spoiled and not want any other huge ice cubes.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Ice Maker
on November 30, 2021
Posted by: Paul and Paula
from Weatherford, TX.
[This review was collected as part of a promotion.] My wife's mother who lives in Tampa, Fl. who is 91 suggested that we add a ice maker to the kitchen. We told the architect to put it in the plans. We absolutely love it!! No more buying ice bags at the store as my wife hates refrigerator ice. We never run out of ice and can accommodate large parties without running out. My wife's mother said that over the past 30 years she has had other brands, but nothing has worked better than her KitchenAid. Thanks KitchenAid.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com