Customer reviews from kitchenaid.com
KitchenAid - 15" 22.8-Lb. Built-In Icemaker - Custom Panel Ready
Average customer rating
4
(230 Reviews)
Rating breakdown 230 reviews
5 Stars
139
4 Stars
30
3 Stars
15
2 Stars
12
1 Star
34
75%of customers recommend this product.
(
133 out of
178)
Customer Reviews for KitchenAid - 15" 22.8-Lb. Built-In Icemaker - Custom Panel Ready
Customer Rating
2
It will break
on February 6, 2025
Posted by: Mmhtx
[This review was collected as part of a promotion.] The ice it makes is great. It broke and needed replacement parts in less than 6 months. I have heard this is very common. If you do get this product, get extended warranties!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 10, 2025
Thank you for sharing your experience with us. We regret to hear that your Ice Maker is not living up to your standards. If you have any questions or concerns with your Ice Maker please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Ice Maker model/serial number, and reference Case # 671007.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not happy
on March 11, 2025
Posted by: Bettha
from Louisiana
Just installed less thana month and already stopped working. I thinkthey have to replace pump.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 14, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 692719.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Patience was needed, especially over holidays
on March 17, 2025
Posted by: Struggle
[This review was collected as part of a promotion.] I bought a Kitchen aid ice maker Nov 6. It took 6 weeks to come. When installed it didn’t work. After another wait was eventually replaced. This one makes a new unpleasant draining noise. It does make ice
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 19, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 695218.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features. It makes the best ice.
on March 27, 2025
Posted by: Ice24
[This review was collected as part of a promotion.] This is my third kitchenaid ice maker. I love the product.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worse appliance ever
on April 4, 2025
Posted by: MBxxzz
This machine was completely rebuilt while still under warranty and has had multiple problems. The water runs a nonstop.
I would never purchase again
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 4, 2025
We appreciate you taking the time to share your experience. We understand your frustration with the ice maker issues you've encountered.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Ice Maker style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 704177.
We look forward to speaking with you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Ice Maker style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 704177.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Don’t waste your money
on April 4, 2025
Posted by: Jessica1078
from Lakeland, FL
I bought this for my new home about 2 years ago. It has been replaced once and have had multiple repairs and it finally just died this month. Not even 2 years and it’s no longer under warranty so we have to replace:( worst ever
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 704178.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on April 7, 2025
Posted by: WilsonTony
[This review was collected as part of a promotion.] Love the product, like the style and design as well
Written by a customer while visiting kitchenaid.com
Customer Rating
5
KitchenAid® 15'' Automatic Ice Maker with PrintShi
on April 7, 2025
Posted by: LAB Ice maker
[This review was collected as part of a promotion.] These ice makers are pricey, but works great. Love the clear ice.
Written by a customer while visiting kitchenaid.com