Customer reviews from kitchenaid.com
KitchenAid - 15" 22.8-Lb. Built-In Icemaker - Custom Panel Ready
Average customer rating
4
(230 Reviews)
Rating breakdown 230 reviews
5 Stars
139
4 Stars
30
3 Stars
15
2 Stars
12
1 Star
34
75%of customers recommend this product.
(
133 out of
178)
Customer Reviews for KitchenAid - 15" 22.8-Lb. Built-In Icemaker - Custom Panel Ready
Customer Rating
5
Nice addition to kitchen appliances
on July 23, 2024
Posted by: Smiley1942
[This review was collected as part of a promotion.] This is my 5th KitchenAid ice maker in 30 years. Seems like an ice maker on average lasts about 7 years. I’ve gotten used to having an ice maker and would not want to live without it. This is a great one; wish it would last longer.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Too Soon to Tell
on July 24, 2024
Posted by: DCS1
[This review was collected as part of a promotion.] Really too soon to review the ice maker as I have had it installed a mere 3 weeks.
However, The installers were Pathetic! It took three trips for them to get it right. The third trip a manager came out and did it himself - CORRECTLY!
However, The installers were Pathetic! It took three trips for them to get it right. The third trip a manager came out and did it himself - CORRECTLY!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Great, at first
on August 6, 2024
Posted by: Kayla G
from Edna Texas
It was great while it worked but almost three years in and I’ve had nothing but problems with it. Not only that it’s almost impossible to get someone scheduled through kitchenaid to come out to do the warranty work on it. Very disappointed with the quality of this ice maker especially considering how much it costs.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 7, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 574865.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good machine
on August 14, 2024
Posted by: ned582
[This review was collected as part of a promotion.] The machine started making ice immediately. But over the last several weeks the machine will shut down. The first time this happened I tried pulling out the machine to see if the electrical connection was loose. That was not the case, but as I pushed the machine back in under the counter it came on again. And then last week it did the same thing but moving it had no effect. I then hit the breaker on and off and it started working again. I think there is some type of electrical short or something. I am keeping a close eye on the machine and if it goes off again. I will call for a service visit
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great ice maker so far
on August 24, 2024
Posted by: Bwod
from Baton Rouge, La
[This review was collected as part of a promotion.] I have been wanting this for a while and finally decided to get it a month ago, so far no regrets. Everyone in the family uses it several times a day.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Exceedingly pleased.
on August 24, 2024
Posted by: F&S office
[This review was collected as part of a promotion.] This ice maker was purchased for the office with 14+ users. As the office administrator I will say this is a great purt!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very nice machine
on August 27, 2024
Posted by: Ponticello
from Lewes, Delaware
[This review was collected as part of a promotion.] I’ve had this ice maker installed for 2 weeks now, and I love it! The ice is wonderfully clear and there’s a lot of it! I was concerned about how much noise it would make, but am happy to report that it quite acceptable- occasional sloshy noises but the compressor hum is quiet. The pump hose was not secured correctly to the pump, but it was an easy fix.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Customer Service Void
on August 29, 2024
Posted by: Joe Jr
[This review was collected as part of a promotion.] This ice machine came with a pump-up motor which I did not need. I called Whirlpool and no one could provide me any advice on if I can remove it. Additionally, I purchased the 5 year extended warranty and it was very difficult to register and receive the contract. I still do not have the extended warranty contract but they confirmed I have the warranty.
Written by a customer while visiting kitchenaid.com