Customer reviews from kitchenaid.com
KitchenAid - 15" 22.8-Lb. Built-In Icemaker - Custom Panel Ready
Average customer rating
4
(230 Reviews)
Rating breakdown 230 reviews
5 Stars
139
4 Stars
30
3 Stars
15
2 Stars
12
1 Star
34
75%of customers recommend this product.
(
133 out of
178)
Customer Reviews for KitchenAid - 15" 22.8-Lb. Built-In Icemaker - Custom Panel Ready
Customer Rating
5
The perfect tiny clear cube
on February 6, 2022
Posted by: Suzanne’s Kitchen
from Naples Florida
[This review was collected as part of a promotion.] My favorite ice. I am a bit of an ice nut. Clear cut cubes are the only kind of ice maker I would have. I advise keeping up with the cleaning schedule. The ice maker will tell you when. You can avoid very expensive repairs.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great ice!
on March 2, 2022
Posted by: Leslie & Max
from Salt Lake City, Utah
[This review was collected as part of a promotion.] We bought a KitchenAid undercounter ice maker several years and liked it so much we replaced it with another Kitchenaid this year. It makes clear, square ice cubes, which we love for cocktails and insulated water bottles. We bought the model with the drain pump and it's a little noisier than our last model, which is our only complaint. But again, love the clear ice, convenience, easy cleaning, and quality of the ice maker. Thank you!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worked Beautifully until it didn't.
on December 19, 2022
Posted by: ScottSailor
from Texas
[This review was collected as part of a promotion.] I bought this unit brand new in October and it worked beautifully for about a month. While we were out of town on vacation, the unit failed completely. Got back home, no ice, no power, nothing - dead as a doornail. Would not reset. Currently working with Kitchenaid on repair or replacement. Service tech said there have been sporadic problems with drain pump failing. Since power to the icemaking unit is sourced from drain pump, if drain pump shuts down for whatever reason, the icemaker and refrigeration no longer works. Will adjust rating if Kitchenaid comes through on remedying the problem.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, December 23, 2022
Thank you for sharing your experience with us, ScottSailor. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Under counter ice maker
on February 2, 2023
Posted by: Kim Jackson
from Wi
[This review was collected as part of a promotion.] Bought it a month ago. We are so pleased we did. We love it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
I'd like it more if it were working!
on April 4, 2023
Posted by: Z - N Texas
from Dallas, Texas
[This review was collected as part of a promotion.] I selected this machine to replace my old ice maker. It was delivered and installed March 29th. Instructions say it may take up to 24 hours before ice starts dropping. It is now April 4th and no ice yet. Kitchen Aid is coming tomorrow.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, April 4, 2023
Thank you for sharing your experience with us, Z - N Texas. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 295570.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Disappointed
on May 27, 2024
Posted by: No on the rocks
from Wichita, KS
Purchased 3/8/21. Raved about this ice machine. It was by far our favorite of the 5 Kitchenaid appliances purchased for a major kitchen Reno. Have maintained as directed. Machine is now making poor quality/low quantity ice. Of course no longer under warranty. I expected better longevity from a brand I trusted.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, May 30, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Ice Maker and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 542603.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Not as good as the one I replaced.
on September 9, 2019
Posted by: Martin B.
from Spicewood, Texas
Gender:Male
[This review was collected as part of a promotion.] When opening the door to get ice cubes, there is a great deal of heat released from the rear of the ice maker. Very uncomfortable.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Problem from the start
on September 11, 2019
Posted by: jgilly
[This review was collected as part of a promotion.] I have had it for a week and saw water on the floor by the ice maker. The hose that goes from the drain pump to the drain was not a tight fit on the connection and the clamp could not prevent some water from dripping on the floor. The installer came back out and put a bigger clamp on the hose and that seems to have done the trick. Really hard to believe that whirlpool would let something like this get out to the public.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy nimtzka, Social Care Team, October 7, 2019
Hello jgilly, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com