Customer reviews from bose.com
Bose - Charging Case for SoundSport Free True Wireless Headphones - Black
Average customer rating
3.2
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
13
4 Stars
8
3 Stars
7
2 Stars
11
1 Star
6
Customer Reviews for Bose - Charging Case for SoundSport Free True Wireless Headphones - Black
Customer Rating
1
Broken after just 1 year!
on June 6, 2020
Posted by: Mike
Gender:Male
Length of ownership:1 year or longer
Button on the right earbud broke off after just a year of use. Also, the right earbud is heavier than the left earbud. Normally this wouldn't be an issue, but the right earbud continually falls out of my ear due to the excessive weight.
Written by a customer while visiting bose.com
Customer Rating
2
Bought a year ago and doesn't charge
on June 19, 2020
Posted by: Derek15
Gender:Male
Length of ownership:1 year or longer
i bought the ear buds a year ago. Paid $225. Pretty expensive piece of headphones. Especially, when they stop charging. Put serial number in said out of warranty. Offered to sell me another pair with charging box for $149. But, have to send the old pair back in. So, that tells me happens all the time and they send refurbished buds. That would be $374 for a pair of ear buds. That is absolutely ridiculous.
Response from bose.comBy nicole leboeuf, Customer Support, June 20, 2020
Hey there! I'm sorry to hear you encountered charging issues with the SoundSport Free headphones — this isn't normal. Were you able to try a different cable for charging? I'd recommend following the steps at https://bose.life/2VUEQb0, to help with this. We're always happy to help and if you feel that your purchase was made under a year ago, then we'll be happy to honor your warranty.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Power On the Go
on June 29, 2020
Posted by: Al Why
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] Provides great charging and ease of power resupply.
Written by a customer while visiting bose.com
Customer Rating
3
Upgrading my phone made them glitchy
on July 1, 2020
Posted by: Anonymous
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] When I first bought them, they worked great. I had an iPhone 8 plus at the time. I recently upgraded to a 11 Pro Max and since then I've had connectivity issues. Sometimes the left will disconnect on it's own. Sometimes when I take them out and put them in my pocket to speak to someone and put them back in they will lose connection.
It would also be nice if phone calls played in both ears instead of just the right ear.
I do like the way they fit in my ear, very comfortable.
It would also be nice if phone calls played in both ears instead of just the right ear.
I do like the way they fit in my ear, very comfortable.
Response from bose.comBy nicole leboeuf, Global Customer Service, July 1, 2020
Hi there,
I'm so glad to hear that you enjoyed the SoundSport Free.
I'm sorry to hear of the issues you seem to be experiencing with them connected to your iPhone 11 Pro. Have you tried clearing the pairing list on the headphones? You can do this by pressing and holding the button for 10 seconds. Once complete, delete the pairing on the source device.
If you are still experiencing issues, please reach out to us using the details here: https://bose.life/3gincoN.
Thanks!
Kerri - Customer Support
I'm so glad to hear that you enjoyed the SoundSport Free.
I'm sorry to hear of the issues you seem to be experiencing with them connected to your iPhone 11 Pro. Have you tried clearing the pairing list on the headphones? You can do this by pressing and holding the button for 10 seconds. Once complete, delete the pairing on the source device.
If you are still experiencing issues, please reach out to us using the details here: https://bose.life/3gincoN.
Thanks!
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Below Average
on July 22, 2020
Posted by: Chris
Gender:Male
Length of ownership:1 year or longer
The sound quality is ok. The main issue I see with the earbuds is that they don't connect as two different buds. meaning that you have to use the right one or neither. If your right buds battery dies then you have to charge it and can't use the left one as a backup.
Response from bose.comBy nicole leboeuf, Global Customer Service, July 26, 2020
Hi Chris! Pleased to hear you're enjoying your SoundSport Free headphones. To experience the true Bose quality with all audio you listen to, be sure to use both of the buds together! Please reach out to us directly at https://bose.life/38Q1vZs if you have any further queries — we're always happy to assist!
Thanks,
Sam — Customer Support
Thanks,
Sam — Customer Support
Written by a customer while visiting bose.com