Customer reviews from bose.com
Bose - Charging Case for SoundSport Free True Wireless Headphones - Black
Average customer rating
3.2
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
13
4 Stars
8
3 Stars
7
2 Stars
11
1 Star
6
Customer Reviews for Bose - Charging Case for SoundSport Free True Wireless Headphones - Black
Customer Rating
2
Charging case isn’t working
on July 26, 2019
Posted by: Tuff
Gender:Male
Length of ownership:6 months
Great earbuds but the charging case just stopped working and I’m just barley out of my warranty
Response from bose.comBy Hector B, Customer Support , July 29, 2019
Hi Tuff,
Thanks for taking the time to review your SoundSport Free Wireless Headphones Charging Case. I am glad to hear that you are enjoying the headphones, however I am sorry to hear that you have encountered an issue with the charging case.
Firstly, I would recommend that you check both ends of the connection to ensure that when charging the case it is charging correctly as well as updating the headphones and case via the Bose Online Updater.
If the issue continues then please do reach out to us via the contact us page so that we can assist you further.
Kind Regards,
Hector B - Customer Support
Thanks for taking the time to review your SoundSport Free Wireless Headphones Charging Case. I am glad to hear that you are enjoying the headphones, however I am sorry to hear that you have encountered an issue with the charging case.
Firstly, I would recommend that you check both ends of the connection to ensure that when charging the case it is charging correctly as well as updating the headphones and case via the Bose Online Updater.
If the issue continues then please do reach out to us via the contact us page so that we can assist you further.
Kind Regards,
Hector B - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great sound horrible reliability
on August 6, 2019
Posted by: Kt3ncj
Gender:Female
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I bought these for my 16 yo son. The case was stolen at school, purchased a second case for a hefty sum. A backup method of charging would be a great feature, even if it required charging each bud separately.
Response from bose.comBy Tori Mae, Customer Support , August 13, 2019
Hello Kt3ncj,
Thanks for reaching out. I am sorry to hear that your son's case was stolen but thank you for the great suggestion! I will feed your idea back to the development team.
Have a great day and enjoy your headphones.
Kind Regards,
Tori Mae - Customer Support
Thanks for reaching out. I am sorry to hear that your son's case was stolen but thank you for the great suggestion! I will feed your idea back to the development team.
Have a great day and enjoy your headphones.
Kind Regards,
Tori Mae - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Best I have tried
on August 19, 2019
Posted by: Joe
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I have tried several earbuds, but none fit as comfortably as the Soundsports. I may be a bit prejudiced as I have owned a pair of QC20's for many years and the earpiece design is the same. Sound quality is very good as well. Even though they are not noise cancelling, outside noises, while not completely blocked, are attenuated. Best of all I don't get that whistling wind noise when outside. My biggest complaint is one I see often, and that is the buttons are very hard to push. Don't know the reason behind this design, but I don't see inadvertent actuation as being a problem
Written by a customer while visiting bose.com
Customer Rating
4
Great but the case needs work...
on September 9, 2019
Posted by: Daniel
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] I have had these for over 6 months and feel i have had enough time to really go through and give a good review the headphones are some of the best possible and i have gone through 7 pairs of wireless headphones including Sony and others but this is the best sound possible , the size of them sticking out of my ears,is a little big, but its worth it for the sound this allows , the case on the other hand, well , needs improvement. My case will only charge my right ear head phone after I remove the left ear bud and leave it out for a few minutes and plug in the chord and then put the right then the left as if the left ear bud has to jumpstart the charging process... obviously not a design characteristic but this happened after charging the case ... not from a drop of either charger or earbuds. I do enjoy the headphone more often than other s . I will use both charges from the case daily ... so maybe i use them too much...
Written by a customer while visiting bose.com
Customer Rating
2
Charging base diode stuck
on January 6, 2020
Posted by: Brian R
Gender:Male
Length of ownership:1 year or longer
I got these 18 months ago and I've been unimpressed with the charging base. Recently one of the diodes got stuck pushed in and out is no longer usable. Previously there were issues with the buds sitting on the diodes to charge as well. I wish I could have gotten a longer life out of them for the price I paid.
Response from bose.comBy Keith, Customer Support, January 7, 2020
Hello Brian,
I'm sorry to hear you are having trouble with the charging connection for your headphones.
Please do reach out to us at the following link. We would love to help resolve this with you. https://bose.life/2P7Tuqt
Keith - Customer Support
I'm sorry to hear you are having trouble with the charging connection for your headphones.
Please do reach out to us at the following link. We would love to help resolve this with you. https://bose.life/2P7Tuqt
Keith - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great sound
on January 28, 2020
Posted by: Ronald
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] So I have the Beats by Dre Power3's and wanted to get an upgrade so I decided to go with the Bose Sound Sport Wireless headphones. At first the build and quality is there, when you un-box the item you can feel you bought something for sure, nice sleek design, love the make of these. Sound is amazing on these. Only reason I am giving only 3 stars is because the left ear bud goes in and out (connection issues), then the right one the volume up button doesn't click like the volume down button does. So besides those 2 issues they would be great. Also I have the Sound Touch 30 and HOLY COW does that thing bump. I will be registering and making a review on that one as well. Sound Touch is 5 stars PLUS!!!
Response from bose.comBy Kerri , Customer Support, January 29, 2020
Hi Ronald,
I'm glad to hear that you feel that the sound quality is amazing and you love the sleek design!
I'm sorry to hear of the issues you seem to be experiencing with the headphones and I will do all I can to assist you!
I suggest clearing the Bluetooth pairing on the headphones. I have included the link here: https://bose.life/37yvlkZ, which will give you the instructions to do this. This will resolve you connection issues once you reconnect.
The volume control is not normal behavior and if it is bothering you, I would reach out to us using the details here:https://bose.life/36zHCUP. We will do all we can to help!
Thanks!
Kerri - Customer Support
I'm glad to hear that you feel that the sound quality is amazing and you love the sleek design!
I'm sorry to hear of the issues you seem to be experiencing with the headphones and I will do all I can to assist you!
I suggest clearing the Bluetooth pairing on the headphones. I have included the link here: https://bose.life/37yvlkZ, which will give you the instructions to do this. This will resolve you connection issues once you reconnect.
The volume control is not normal behavior and if it is bothering you, I would reach out to us using the details here:https://bose.life/36zHCUP. We will do all we can to help!
Thanks!
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
BOSE EARBUDS
on March 25, 2020
Posted by: SALEEM
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I HAVE BROUGHT A BOSE EARBUDS WITH EXCITEMENT WHEN I CONNECTED THE LEFT EAR BUDS DOSNT WORK FOR PHONE VOICE CALLS ,WHICH WAS VERY DISAPOINTED, CAN BOSE REVIEW AND GET BACK TO ME HOW CAN WE MAKE THEM TO WORK ?
Written by a customer while visiting bose.com
Customer Rating
3
The pros and cons
on May 15, 2020
Posted by: Shim
Gender:Male
Length of ownership:1 year or longer
- Sound: excellent
- Bluetooth support: not so good. You can easily loose the sound in one earbud due to
bluetooth sensitivity.
- Price: relativity high.
- Durability: LOW. The rubber surrounding the control buttons in the earbuds wares out and eventually tear. That is a bummer because when it happens you cannot replace that pierce.
- Bluetooth support: not so good. You can easily loose the sound in one earbud due to
bluetooth sensitivity.
- Price: relativity high.
- Durability: LOW. The rubber surrounding the control buttons in the earbuds wares out and eventually tear. That is a bummer because when it happens you cannot replace that pierce.
Response from bose.comBy nicole leboeuf, Customer Support, May 18, 2020
Hi Shim! Thank you for your review. I'm sorry to hear you experienced Bluetooth issues — please be sure to keep within the recommended range of 33ft (10 meters). If you're noticing a struggle when trying to use the on-board controls, please reach out to us directly at https://bose.life/38Q1vZs, so we can amend this for you.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com