Customer reviews from bose.com
Bose - Charging Case for SoundSport Free True Wireless Headphones - Black
Average customer rating
3.2
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
13
4 Stars
8
3 Stars
7
2 Stars
11
1 Star
6
Customer Reviews for Bose - Charging Case for SoundSport Free True Wireless Headphones - Black
Customer Rating
1
Breaks quickly
on March 12, 2019
Posted by: Bc3
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Despite taking great care of my headphones and case this case broke after 13 months of ownership. The small pins that charge the earbuds have pressed down and won’t pop up therefore my headphones won’t charge. Going back to Soundsport headphones with wires that are more annoying but much more durable.
Response from bose.comBy Brandon_C, Bose Technical Support, March 13, 2019
Im very sorry to hear you've had this experience. Please reach out to us and we can try and help you resolve this issue. Thank you for your review.
Kind Regards,
Brandon_C - Bose Support
Kind Regards,
Brandon_C - Bose Support
Written by a customer while visiting bose.com
Customer Rating
2
It works as advertised but it is HUGE
on May 1, 2019
Posted by: dsp
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I came here to see if there is an alternative to the stock charging case that comes with the Bose Soundsport Free. Unfortunately there isn't. While I love the wearing comfort of the buds, they are large and their case is even larger. So large in fact, that it barely fits into a jeans pocket due to the height and leaves an ugly dent in just about any pocket.
Written by a customer while visiting bose.com
Customer Rating
3
Left bud
on August 16, 2019
Posted by: Keith
Gender:Male
I just bought these a few hours ago and the left ear bud does nothing
Response from bose.comBy Zoe , Customer Support , August 19, 2019
Hello Keith,
It's a shame that you are experiencing issues with the left bud, in this instance, we would recommend a product reset.
To reboot your headset: • Place the earbuds into the charging case • Plug the charging case into a wall outlet using a USB charger and wait 5 seconds • Unplug the USB cord from the charging case and wait 1 minute • Remove the earbuds from the case and try again
Thank you for taking the time to review the SoundSport Free headphones, we really appreciate your feedback.
Should you need any assistance then please call the customer care team.
Zoe - Customer Support
It's a shame that you are experiencing issues with the left bud, in this instance, we would recommend a product reset.
To reboot your headset: • Place the earbuds into the charging case • Plug the charging case into a wall outlet using a USB charger and wait 5 seconds • Unplug the USB cord from the charging case and wait 1 minute • Remove the earbuds from the case and try again
Thank you for taking the time to review the SoundSport Free headphones, we really appreciate your feedback.
Should you need any assistance then please call the customer care team.
Zoe - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Lights not working
on July 23, 2018
Posted by: Unhappy
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] The lights on the case do not work unless I have the case plugged in. This kind of defeats the purpose, since I dont know how much power is still available. Also when I plug the case in it is at 1 solid and 1 flashing light, 2 minutes later it has 5 solid lights. I know it didn't get a full charge that fast so I'm a little confused. I'm not sure that the case is even holding a charge at all honestly. It seems that I have to have the case plugged in for it to charge the earbuds.
Response from bose.comBy Mohsin_S, Bose Support, July 25, 2018
Hello,
Thank you for sharing your experience of the SoundSport Free charging case. We're sorry to hear about the trouble you ran into with that! The case is designed to protect, recharge and to get visual confirmation from the LEDs.
It seems that there could be an issue with your charging case, and we'd like to take a closer look. Please contact our Bose technical support team at your earliest convenience by click here: https://bose.life/2KO2aTu
For further reference, here is a guide on charging the headphones and case: https://bose.life/2LKAuvk.
Thank you again, and take care.
Thank you for sharing your experience of the SoundSport Free charging case. We're sorry to hear about the trouble you ran into with that! The case is designed to protect, recharge and to get visual confirmation from the LEDs.
It seems that there could be an issue with your charging case, and we'd like to take a closer look. Please contact our Bose technical support team at your earliest convenience by click here: https://bose.life/2KO2aTu
For further reference, here is a guide on charging the headphones and case: https://bose.life/2LKAuvk.
Thank you again, and take care.
Written by a customer while visiting bose.com
Customer Rating
1
Lights on the charging case don't work
on August 13, 2018
Posted by: Colterday424
Gender:Male
Length of ownership:1 week
The case stopped after 2 days. The lights work when it's plugged into and outlet.
Response from bose.comBy Jesse_Q, Bose Support, August 14, 2018
Hello, Colterday424.
Thank you for taking the time to write a review on your SoundSport Free portable charging case. We're sorry to hear you're experiencing difficulty with the case's charging lights.
The charging case will supply energy to the SoundSport Free earbuds when the earbuds are inserted in the case and touching the magnetic contacts. The charging case can provide up to 2 full charges for the earbuds. After this, the case will need to be charged, and this can take about 2 hours. When the case is charged, you will see 5 LED lights when the case is closed.
If the issue persists, please don't hesitate to reach out to our support team at 1-800-367-4008 for further assistance. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day.
Thank you for taking the time to write a review on your SoundSport Free portable charging case. We're sorry to hear you're experiencing difficulty with the case's charging lights.
The charging case will supply energy to the SoundSport Free earbuds when the earbuds are inserted in the case and touching the magnetic contacts. The charging case can provide up to 2 full charges for the earbuds. After this, the case will need to be charged, and this can take about 2 hours. When the case is charged, you will see 5 LED lights when the case is closed.
If the issue persists, please don't hesitate to reach out to our support team at 1-800-367-4008 for further assistance. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day.
Written by a customer while visiting bose.com
Customer Rating
2
charging case failure after 3 months
on October 24, 2018
Posted by: Imbafury
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] i love these earbuds, i've had them for 3 months so far, however yesterday the charging case lights outside and inside have stopped working entirely, i've tried multiple usb cables, outlets, even tried to charge it with a usb connected to my computer, nothing charges this thing anymore. now i have a dead charging case and no way to charge my earbuds anymore.. does the warranty extend to the charging case? i hope so.
Response from bose.comBy Mohsin_S, Bose Support, October 25, 2018
Hello Imbafury,
Thanks for providing your experience of the SoundSport Free wireless headphones. We are sorry to hear about the trouble you're having! The warranty covers the charging case, and we'd be happy to provide service and get you back to enjoying your headphones.
Please contact us directly by clicking here: https://bose.life/2LXQA9c
Thank you again and take great care.
Thanks for providing your experience of the SoundSport Free wireless headphones. We are sorry to hear about the trouble you're having! The warranty covers the charging case, and we'd be happy to provide service and get you back to enjoying your headphones.
Please contact us directly by clicking here: https://bose.life/2LXQA9c
Thank you again and take great care.
Written by a customer while visiting bose.com
Customer Rating
3
Excellent Sound But ....
on May 15, 2019
Posted by: Nano
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] I have this buds 6 months ago and have an excellent sound and there are very comfort when you are working out but the charging case its very fragile I need to buy a new one because i broke one pin of the left side and i can only use the right one so I think BOSE need to improve in that maybe that if you broke one pin the 3 more have the capacity to charge the bud.
Response from bose.comBy Kerri , Technical Support, May 16, 2019
Hi Nano,
Thank you for your interest in our SoundSport Free charging case.
I'm so glad to hear that you are enjoying the sound quality from your earphones. I'm sorry to hear that the pins have broken in your charging case. I would recommend contacting our Customer Service Team regarding purchasing a new one.
Thank you for your feedback, I have passed this onto the relevant department.
Have a great day!
Kindest,
Kerri - Technical Support Specialist
Thank you for your interest in our SoundSport Free charging case.
I'm so glad to hear that you are enjoying the sound quality from your earphones. I'm sorry to hear that the pins have broken in your charging case. I would recommend contacting our Customer Service Team regarding purchasing a new one.
Thank you for your feedback, I have passed this onto the relevant department.
Have a great day!
Kindest,
Kerri - Technical Support Specialist
Written by a customer while visiting bose.com
Customer Rating
4
Love the product
on July 9, 2019
Posted by: Djken06
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I love my earphones but the charging case isn’t and if it does only the 2 light flashes continuously so I’m never exactly sure what my battery level is
Response from bose.comBy Zoe , Bose Support , July 10, 2019
Hello there,
I am delighted to hear that you love your SoundSport Free headphones! On the charging case the flashes that are shown show the level of battery that the headphones have, I have attached the information below for you:
(•○○○○ 0% - 20%)
(••○○○ 20% - 40%)
(•••○○ 40% - 60%)
(••••○ 60% - 80%)
(••••• 80% - 100%)
If you are only getting two lights flashing with 20%-40% battery then I would recommend that you call the customer care team.
I am delighted to hear that you love your SoundSport Free headphones! On the charging case the flashes that are shown show the level of battery that the headphones have, I have attached the information below for you:
(•○○○○ 0% - 20%)
(••○○○ 20% - 40%)
(•••○○ 40% - 60%)
(••••○ 60% - 80%)
(••••• 80% - 100%)
If you are only getting two lights flashing with 20%-40% battery then I would recommend that you call the customer care team.
Written by a customer while visiting bose.com