Customer reviews from bose.com
Bose - Charging Case for SoundSport Free True Wireless Headphones - Black
Average customer rating
3.2
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
13
4 Stars
8
3 Stars
7
2 Stars
11
1 Star
6
Customer Reviews for Bose - Charging Case for SoundSport Free True Wireless Headphones - Black
Customer Rating
5
Nothing but great build/sound quality
on October 5, 2019
Posted by: Jordandonners
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I bought these 2 weeks ago and they’re the best wireless earbuds in the market.
Written by a customer while visiting bose.com
Customer Rating
5
Sound amazing!
on November 19, 2018
Posted by: Fro
Gender:Male
[This review was collected as part of a promotion.] I just bought 2pair on Saturday for my wife and I and today is my first real test. They sound amazing in all the types of music I’ve listened so far. Bad thing is that I was wearing the right one only and it died. I tried using the left one like I would with my AirPods and it doesn’t work like that. It gave me almost 6 hours of play but I work 10 hours a day. Hopefully in the near future they can do something about this issue. Now I have to wait to get a full charge to use them again but I’ll start using both now.
Written by a customer while visiting bose.com
Customer Rating
5
Ran over case with tractor and STILL WORKS
on May 17, 2020
Posted by: MM
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Case fell out of my pocket while cutting the grass and i ran it over and ripped the lid off and popped the case apart i just snapped it back together and it still charges them perfectly fine just with no lid
Written by a customer while visiting bose.com
Customer Rating
5
Great product
on October 3, 2019
Posted by: Warren
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] These are absolutely amazing. The only complain that I have is sometimes the Bluetooth signal comes out in the left ear bud occasionally, I also cannot find my case is this covered under the warranty
Response from bose.comBy Tori Mae, Customer Support , October 7, 2019
Hi Warren,
Thanks for reaching out and posting a review of your amazing new headphones!
Accidental loss and damage are not covered under the Bose warranty, but don't worry you can buy a new case via the website or by calling your local customer service team.
Have a great day and continue enjoying your headphones.
Kind Regards,
Tori Mae - Customer Support
Thanks for reaching out and posting a review of your amazing new headphones!
Accidental loss and damage are not covered under the Bose warranty, but don't worry you can buy a new case via the website or by calling your local customer service team.
Have a great day and continue enjoying your headphones.
Kind Regards,
Tori Mae - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Very poor quality
on August 23, 2019
Posted by: EMG
Gender:Male
Length of ownership:6 months
One of the earbuds stopped working already, that should not happen!
Response from bose.comBy Zoe , Customer Support , August 26, 2019
Hello,
I am sorry that you are having this experience, this is not the expected behavior. In this instance, I would recommend calling the customer care team as they would be more happy to help you.
Thank you for taking the time to review the SoundSport Free headphones, we really appreciate your feedback.
Kindest regards,
Zoe - Customer Support
I am sorry that you are having this experience, this is not the expected behavior. In this instance, I would recommend calling the customer care team as they would be more happy to help you.
Thank you for taking the time to review the SoundSport Free headphones, we really appreciate your feedback.
Kindest regards,
Zoe - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Won't fit in pocket...
on December 21, 2018
Posted by: Josh
Gender:Male
Length of ownership:6 months
It's a fine case but all I want is it to fit in my pocket and it's round desgin does not help with that at all
Response from bose.comBy Mohsin_S, Bose Support, December 27, 2018
Hey Josh,
Thanks for reaching out and for providing a review of the SoundSport Free wireless headphones. We're sorry to hear that it did not work out for you. We appreciate the feedback. Please feel free to reach out to us if we can be of any assistance to you!
Link to the community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thank you again
Thanks for reaching out and for providing a review of the SoundSport Free wireless headphones. We're sorry to hear that it did not work out for you. We appreciate the feedback. Please feel free to reach out to us if we can be of any assistance to you!
Link to the community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thank you again
Written by a customer while visiting bose.com
Customer Rating
4
superb headphones!
on August 7, 2018
Posted by: str8uppackfan
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I purchased these headphones about 4 months ago and they are fantastic except for they are not as loud as i thought they would be compared to other Bose products. I can still hear outside noise even when the headphones are on maximum volume. Is there a software update that can remedy this issue? i do have the correct size earbuds as well.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound and stay in place while running
on January 18, 2019
Posted by: Cloud Walker
Gender:Female
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I bought mine when they were first released. I needed wireless to avoid my ponytail from loosening my earbuds during my runs. So for I appreciate they can withstand sweat! The find my earbuds feature is awesome!! The controls are small and can be hard to manage. They stick out a lot, very noticeable. My biggest complaint is that they won’t stay on if one is not in your ear. I like to run outside and sometimes it’s safer for me to leave one ear bud out so I can hear my surroundings, but they turn off if you leave one out. Hopefully this can be fixed. Overall, this is my third BOSE product I really like them.
Written by a customer while visiting bose.com