Customer reviews from bose.com
Bose - Charging Case for SoundSport Free True Wireless Headphones - Black
Average customer rating
3.2
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
13
4 Stars
8
3 Stars
7
2 Stars
11
1 Star
6
Customer Reviews for Bose - Charging Case for SoundSport Free True Wireless Headphones - Black
Customer Rating
3
Great at first but
on January 14, 2018
Posted by: Thetonerebel
Gender:Male
They worked great at first but now the lights on front of it to let you know the charge status are not working. They are still charging my ear buds but I have no idea how much juice they have without the front lights. So this along with the problems with the wireless ear buds is a pain in the butt!
Response from bose.comBy Brian_M, Bose Support, January 18, 2018
Hello,
Thank you for reviewing the SoundSport Free wireless headphones. This certainly isn't how the charging case should be performing. We would like to learn more about the difficulties you are experiencing and work with you to find a resolution for this issue. So that we can best assist, please contact us by phone. You can find your local contact info here: http://bose.life/2f4nJid. Once you have selected your region, select Support, then scroll down and select Contact Us.
Thank you!
Thank you for reviewing the SoundSport Free wireless headphones. This certainly isn't how the charging case should be performing. We would like to learn more about the difficulties you are experiencing and work with you to find a resolution for this issue. So that we can best assist, please contact us by phone. You can find your local contact info here: http://bose.life/2f4nJid. Once you have selected your region, select Support, then scroll down and select Contact Us.
Thank you!
Written by a customer while visiting bose.com
Customer Rating
5
Talk about stamina ;)
on February 2, 2020
Posted by: kcderik
Length of ownership:6 months
[This review was collected as part of a promotion.] Mine is the original case not a replacement, however, it does the job it is supposed to. It keeps my earbuds charged at all times, even after 4 hours and then a 15 minute charge, I'm ready to complete the rest of my day, errands or walk without having to bring out my wired headsets.
Written by a customer while visiting bose.com
Customer Rating
4
Charging Case
on September 9, 2018
Posted by: Manish
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] hi Bose team
overall product is nice but have a few concerns -
1. if i dont connect the charge case with cable, i dont see lights flashing on the case when i press the button in front. overall lights dont light up if i dont have the case connected
2. the case, when connected, switches to 5 solid lights very fast. for instance, right at connecting the case, it shows 3 lights, within 15-20 mins, it shows 5 lights
3. if i dont connect the case and insert the earphones, i dont see it charing the headphones. for instance, i dont the see the lights and even after leaving it in the case, it doesnt charge
1. if i dont connect the charge case with cable, i dont see lights flashing on the case when i press the button in front. overall lights dont light up if i dont have the case connected
2. the case, when connected, switches to 5 solid lights very fast. for instance, right at connecting the case, it shows 3 lights, within 15-20 mins, it shows 5 lights
3. if i dont connect the case and insert the earphones, i dont see it charing the headphones. for instance, i dont the see the lights and even after leaving it in the case, it doesnt charge
right now, i have to have the case plugged in to charge and dont see the earbuds giving an instance charge. pls look into it.
SN attached in photo. thank you
Response from bose.comBy Jesse_B, Bose Support, September 11, 2018
Hello, Manish.
Thank you for taking the time to write a review on your SoundSport Free wireless headphones. We're glad to hear you're enjoying the headphones, and we value your concerns.
We would first recommend a power reset of the charging case using these steps:
1. With the buds in the case, plug the case into a USB power supply via USB cord and wait 5 seconds. This can be the USB power supply from your phone.
2. Unplug the USB cord from the case and wait 1 minute.
3. Reconnect the power cable and charge the case fully.
4. When the case shows 5 LED's, please remove the cable and test the case's lights.
If the issue persists, please don't hesitate to reach out to our support team at 1-800-367-4008 for further assistance. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day!
Thank you for taking the time to write a review on your SoundSport Free wireless headphones. We're glad to hear you're enjoying the headphones, and we value your concerns.
We would first recommend a power reset of the charging case using these steps:
1. With the buds in the case, plug the case into a USB power supply via USB cord and wait 5 seconds. This can be the USB power supply from your phone.
2. Unplug the USB cord from the case and wait 1 minute.
3. Reconnect the power cable and charge the case fully.
4. When the case shows 5 LED's, please remove the cable and test the case's lights.
If the issue persists, please don't hesitate to reach out to our support team at 1-800-367-4008 for further assistance. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day!
Written by a customer while visiting bose.com
Customer Rating
5
Great Product
on September 28, 2019
Posted by: MILVET83
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] I love mine have no issues with them. They do depending on how sweaty your ear can need to be pushed back in but I find them great for talking on the phone listening to music at my desk and not have to worry about a wire. I've had mine since Dec 2018 I believe.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent sound!
on November 30, 2018
Posted by: Sean
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I've had these about a year... wouldn't trade them for any other type ear buds. I only wish that the case had wireless charging (qi) support... small complaint though...
Written by a customer while visiting bose.com
Customer Rating
2
Too Big
on May 25, 2018
Posted by: nail60
I would rather have less charge time a case that fits comfortably in my pocket. This case is huge. Because of this, it's hard to keep on me and I end up not having a good place to store the earpods when I'm not using them.
Response from bose.comBy Tony_g, bose support, May 26, 2018
Hi nail60,
Thanks for sharing your experience with the SoundSport Free portable case. We appreciate the feedback, it helps to make our products better! If you need anything else don't hesitate to contact your local Bose support using this link. https://bose.life/2qwENj4. Have a great day!
Tony - Bose Support
Thanks for sharing your experience with the SoundSport Free portable case. We appreciate the feedback, it helps to make our products better! If you need anything else don't hesitate to contact your local Bose support using this link. https://bose.life/2qwENj4. Have a great day!
Tony - Bose Support
Written by a customer while visiting bose.com
Customer Rating
2
It does the job but is huge
on June 15, 2018
Posted by: realdeal2085
Gender:Male
[This review was collected as part of a promotion.] This case is pretty large, especially when I compare them to my wife's airpod case. Over twice the size. She can actually put them on her key chain. I would certainly pay extra for a smaller, more portable case with less charging capacity. It would be awesome to pop these in out on the go for hands-free calling.
Response from bose.comBy Tony_g, bose support, June 16, 2018
Hi,
Thanks for sharing your experience with the Soundsport Free charging case. We appreciate the suggestions you make regarding the size of the case. As a research company, we always welcome feedback from our customers. Its what drives us to create new and better products. Have a great day! Tony - Community Support
Thanks for sharing your experience with the Soundsport Free charging case. We appreciate the suggestions you make regarding the size of the case. As a research company, we always welcome feedback from our customers. Its what drives us to create new and better products. Have a great day! Tony - Community Support
Written by a customer while visiting bose.com
Customer Rating
5
VERY IMPRESSIVE. Put everything else to shame.
on October 14, 2019
Posted by: Salgold
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I waited a couple of months to see if any problems might come up. Incredibly exceptional quality all around. Ease of Use is great once you get accustomed to it--which is quite quickly. Ability to FF or Repeat track is great. SOUND QUALITY Superb. Just want to mention that you should take case along with you in most cases (bike ride, etc.) since if you pause too long, you may need to put back in case to truly shut off or reset ear buds to work. Love the beep feature to track lost buds if need be. Charging is super simple & fast.
Written by a customer while visiting bose.com